Post on 24-Jun-2015
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fire • water • mold
General Construction & Cleaning
Company Outline
fire • water • mold
General Construction & Cleaning
Company Profile
• Over 92 full-time in-house employees
• 24/7 Live Call Center and Quality Assurance Team
• Emergency teams experienced in water, fire, storm and mold restoration
• 7 Project Managers, who oversee teams of professionals
� 7 Construction Teams
� 1 Mitigation Team
▪ 1 Mold Team
� 1 Contents Team
fire • water • mold
General Construction & Cleaning
Affiliations, Awards & CertificationsIndustry Affiliations� IICRC (Institute of Inspection, Cleaning & Restoration)
� ABC (Associated Builders & Contractors)
� RIA (Restoration Industry Association)
Network Affiliations� DKI (Disaster Kleenup International)
� Crawford Contractor Connection
� Integresource
� Code Blue
Awards� Maybelle Clark Founders Award - MacDonald Center, 2006
Certifications
▪ IICRCWater Restoration Technicians – 15 employees
Advanced Structural Drying – 1 employee
▪ RIAMold Remediation Technicians – 2 employees
Certified Restorer – 1 employee
▪ CTS
Successful Subrogation – 8 employees
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General Construction & Cleaning
New Training Center!
Our newly constructed Training Center provides space for:
• Continuous Horizon & industry trainings
• Meeting space for Horizon & others
fire • water • mold
General Construction & Cleaning
Locations
Portland Eugene
BendSalem
Training Center
Corporate Office
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General Construction & Cleaning
Current Service Area
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General Construction & Cleaning
Services
� 24/7 Emergency Mitigation Services
� Fire & Smoke Damage Restoration
� Water Mitigation
� Mold Remediation
� Commercial & Residential Reconstruction
fire • water • mold
General Construction & Cleaning
24/7 Emergency Services
• Live call center
• Trained IICRC technicians
• Emergency pumping
• Water extraction & clean-up
• Specialized drying
• Emergency Response Vehicles
• Follow IICRC S500 Standard for water damage
fire • water • mold
General Construction & Cleaning
Fire Restoration
� Emergency board up
� Contents Restoration
� Warehousing
� Computerized Inventory Software
� Electronic Restoration
� Fabric Restoration
� Demolition and Debris Removal
� Deodorization
� Certified Restoration Technicians
Before
After
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General Construction & Cleaning
Water Mitigation
� Water & flood clean up, including black water
� 24/7 emergency response
� Infrared Camera used by trained technicians
� Certified Water Technician
� Follow IICRC S500 Standard for water damage
� Minimization of Business and Property Loss
� Measurement and Recording of:
Temperature
Humidity
Moisture
� Full Job Photo Documentation
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General Construction & Cleaning
Mold Remediation
� Identification and testing
� Industry remediation protocols to diagnose
and remediate the damage
� Guidelines used are a collaboration of NYC
Dept of Health & Mental Hygiene & IICRC S520
� Follow up testing to ensure complete
remediation
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General Construction & Cleaning
ReconstructionMacDonald Center
� Houses 54 residents who are physically
disadvantaged
� Complete reconstruction project
� All work was accomplished without having
to relocate tenants
Irvington Place
� Retail/residential space
� Extensive water penetration damage
� Defective stucco applications & flashing
details
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General Construction & Cleaning
� Customer Satisfaction Index� Standardized Business Practices
� Estimating Platform - Xactimate
Internal Job Processing
� Quality Control Checkpoints
� Integrated Software
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General Construction & Cleaning
Integrated Software
• Adjuster access to job files from internet
• Mobile inventory system
• Date and time stamped job notes
• Full integration of:
– Accounting
– Production
– Marketing
– Works with Xactimate
For More Information:
www.assuredsoftware.com(Go to the JPP tab under “products”)
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General Construction & Cleaning
Contents, Pack-Out, and Inventory
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General Construction & Cleaning
All Items are Tracked - Every Step of the Way
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General Construction & Cleaning
Customer Satisfaction Index Report
• “Real time” customer satisfaction index
• Independent company to make calls and report findings
• Feedback allows us to resolve complaints in a timely manner
• Internal rewards for good scores and adjustments to avoid poor future scores
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General Construction & Cleaning
Standardized Business Practices
• Internal employee access to a standardized business practice job flow
• Ensures that all jobs are processed in the same manner
• Ensures that new employees are producing the same end products
• Examples of the system-
– Job file
– Call policy
– New customer calls
– A/R
– Job file close outs
CSR Initial call
Qualify and direct
Assigned
Project Mgr
Project Mgr in
Rotation
EMS Team is
dispatched
EMS
SupervisorNotified
EMS
After Hours
Call Center
Mitigation
Project Mgr
EMS Supervisor
Notified
Qualified
AccountNew Lead
Contact Customer
And Adjuster
Info to ACT
(ID:Active Sales)
Download Estimate
If Available
Prepare Estimate
Order Form
Complete
Financial Form
Xactnet
Assignment
Customer
Contacted in
Xactnet
EMS Completed
Packet Turned In
On Call Notified
Prepare Estimate
Order Form
INVOICE EMS
(close file)
Info to ACT, Job #
assigned, maps and
contract printed
CSR routes EOF for
immediate callback
or as scheduled
New Sales Call
CSR contact PM for
callback status:
Sales Call Procedure.
Inspect within 2 days;
write estimate within5 days
Job assigned to Project
Manager & Customer contacted within 10 minutes (EMS) and 30
minutes (Non EMS)
Final material
selections made, permits obtained and
work begins
Project updates
communicated every Tuesday & Thursday
Project complete, Project
Manager to conduct walk-thru with happy customer!
Estimated
completion date determined
Sign contract and
authorization to repair
Repair Process Flow
fire • water • mold
General Construction & Cleaning
We look forward to serving your needs and
working with you in the future!
www.horizonrestoration.com
1.800.624.6903