Osvaldo Torres CruzGuest Experience AdvisorHotel Butlerhttp://hotelguestexperience.blogspot.comhotelps@gmail.com

The guest is nowadays not only considered as a person who pays a rate to use the Hotel services and then leaves, but is defined first and foremost as an emotional being who pays a rate to achieve his aspirations , checking out convinced of his return.

The guest is the person who can choose the Hotel for his stay at the selected tourist destination.

The tourist choice of a hotel within a tourist destination means not only one more guest won from the competition, but also a big commitment, because we must ensure that he is satisfied with the choice he has made.

It is essential to know and master the emotional and behavioral patterns of the guest who selects the Hotel to tailor services so as to match his wishes and desires.

To transform moments of truth in times of unique opportunities to get to know the guest as he let us intrude into his inner world, because there is no better and more reliable source of personal data from a guest than himself..

When the guest leaves the Hotel, he has already formed an opinion about the choice he made, determined by the perception of his experiences at the Hotel. The development of communications technology (Internet and the social media) will let him share information with thousands of people to influence greatly in their power of choice, so the guest can become a major sponsor at no cost to the Hotel.