How To Harness The Power of Social Media

Post on 18-Oct-2014

1,255 views 1 download

description

This presentation was given at the Social Media Rockstars Event on 9/19/2013. http://www.socialmediarockstarevent.com

transcript

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Harnessing The Power of Social Media Presented by: Adam Dince

Head of Organic Search & Social Media Optimization

Deluxe Corp.

9/19/2013

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Current: – Head of Organic Search (SEO) & Social Media

Optimization, Deluxe Corporation

– Director of Communications, PR & Social Media,

MnSearch

Prior: VP, Director of Search and Content

Strategy @ MRM – NYC

13+ years of experience in digital marketing /

advertising

Assisted writing the SEO section of Digital

Impact, the Two Secrets to Online Marketing

Success

@adamdince

www.adamdince.com

Blah, blah, blah

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Publicly traded company

3-4 million small business

customers

5,000 banks and financial

institution partners

14 million lifetime

customers and 7-8 million

active customers in our

direct-to-consumer

segment

Check us out!

ww.deluxe.com

Meet Deluxe

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Today, I’m going to share some tips

on how to harness the power of

social media

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

A few ground rules

Today, we’ll be discussing ways of identifying

the right people to connect with on social

networks

People who will be able to help you grow your

business, not just friends and followers who

make your numbers look good

Feel free to be dazzled and amazed

Disclaimer: We won’t be discussing the

following: – How frequently to communicate

– What to say in your messages

– What to do in the case of a negative noise

Let’s make this a discussion

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

LET’S GET DOWN TO BUSINESS

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

The basics – we’ve got to be present!

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

If we build it, will they really just come?

Source: themarketingbit.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Maybe, but some of us don’t have all day. We have

money to make and empires to build!

Source: goodreads.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

We’ve got to get past the noise

Source: http://www.inetsolution.com/

Source: http://www.theantisocialmedia.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

People are tired of being interrupted by advertisements

THE FOLD

Ad

Ad

Ad

Ad

Ad

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

And we want to be left alone to communicate with our

friends

Source: http://www.inetsolution.com/

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Yet social ad spend is on the rise!

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Even when consumer behavior doesn’t justify it

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

WITH A DATA DRIVEN PERSONAL APPROACH TO OUR SOCIAL MARKETING

HOW DO WE HARNESS THE POWER OF SOCIAL MEDIA?

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Meet Adam’s Gym

Adam’s Gym is a new gym in the Twin Cities area

The gym has decided to use social media as a tool

to build relationships and grow business

The three immediate goals of the social strategy are

to:

– Grow Twitter, Facebook & Google Plus networks with the

right audience

– Build effective local social relationships online and offline

– Increase brand awareness in the local area

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

START WITH TWITTER Source: www.geeksucks.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

We all know about Twitter Advanced Search, right?

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Meet FollowerWonk.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Enter a term and click “Do It”

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Export to Excel

Export

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Pretty, pretty data!

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Organize the data

0

2

4

6

8

10

12

14

16

18

20

0

200

400

600

800

1,000

1,200

1,400

1,600

Social A

uth

ority

# o

f Tw

itte

r Fo

llow

ers

Top local Twitter accounts for "Personal Trainer"

Followers Social Authority

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Analyze leaders’ to make sure they have the right

followers

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

More pretty, pretty data

Jackpot!

Jackpot!

Not too shabby

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Now it’s time to make your connections

Source: www.favoritefamilyvacations.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

ON TO FACEBOOK Source: sexysocialmedia.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Let’s identify candidates

Source: www.jasonjordans.com

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

This one’s a go!

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Connect with active members on brand pages

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Use Facebook Graph Search to dig deeper

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Oh my goodness, look at all of this data!

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

LET’S NOT FORGET ABOUT GOOGLE PLUS

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Lots of great interactive conversations going on

In the past 3 weeks, I‘ve had

200+ interactions with my

friends on Google +. How many

have you had on Facebook?

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Don’t listen to the haters, Google Plus is the real deal!

Eh, Google Plus is

worthless, why bother?

Let me test this thing out and see what

it can do.

Over 3X new followers in

less than two week

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

First, let’s look at People – great for broad reach

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Check out Communities

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Get connected and network

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Google Plus Search

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Oh my goodness!

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

How is this much data possible?!

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

A QUICK LITTLE GMAIL TRICK

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

Connect on social networks with G-mail contacts

https://chrome.google.com/webstore/detail/rapportive/hihakjfhbmlmjdnnhegiciffjplmdhin

© 2013 Deluxe Enterprise Operations, Inc. All rights reserved. Proprietary and Confidential.

THANK YOU Q & A

Source: www.dalje.com