Post on 27-Jan-2017
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Frequently Asked Ques6ons
How to Measure the Impact of Learning November 8, 2016
Agenda
• State of learning measurement
• Taking a different approach
• 2 Example scenarios
• The right soluIon: An Employee Knowledge PlaNorm
• 3 Case studies
Carol Leaman CEO, Axonify
POLL:
How easily are you able to connect learning to business outcomes? (increased sales, reduced incidents, increased customer saIsfacIon, etc.)
A. Very easily, we have the right tools and methods in place
B. We’ve started down the path but aren’t quite there yet
C. We haven’t found a successful way yet
of L&D organizaIons have trouble connecIng learning to business outcomes
59%
Source: The State of Learning Measurement, Bersin by Deloi2e / Todd Tauber and Wendy Wang-‐Audia, 2015
List business impact goals on their annual plan
Only
35% Source: The State of Learning Measurement, Bersin by Deloi2e / Todd Tauber and Wendy Wang-‐Audia, 2015
Deliver data to business and line managers
Only
30% Source: The State of Learning Measurement, Bersin by Deloi2e / Todd Tauber and Wendy Wang-‐Audia, 2015
Of organizaIons are acIvely looking to leave their current LMS.
Almost
50% Source: Brandon Hall Group – LMS Trends 2014: SaIsfacIon and Spending
A different approach to learning measurement
StarIng with the End
StarIng with the End
StarIng with the End
StarIng with the End
StarIng with the End
Hope
StarIng with the End
StarIng with the End
Two example scenarios
Reduce Ladder Safety Incidents by
25%
An Expense ReducIon Example
1. Ensure 3 points of contact at all Imes
2. Place ladder on a flat, stable surface
Reduce Ladder Safety Incidents by
25%
An Expense ReducIon Example
Did they demonstrate
knowledge on the correct use of
ladders?
Reduce Ladder Safety Incidents by
25%
1. Ensure 3 points of contact at all Imes
2. Place ladder on a flat, stable surface
An Expense ReducIon Example
Ladder Safety –learning modules and reinforcement
Did they demonstrate
knowledge on the correct use of
ladders?
Reduce Ladder Safety Incidents by
25%
An Expense ReducIon Example
1. Ensure 3 points of contact at all Imes
2. Place ladder on a flat, stable surface
Grow Sales of 2 Specific Products by
30%
A Revenue Growth Example
1. Asking if customer would like to add X
2. Highlight promoIons
Grow Sales of 2 Specific Products by
30%
A Revenue Growth Example
Did they demonstrate
knowledge on upsell techniques?
Grow Sales of 2 Specific Products by
30%
1. Asking if customer would like to add X
2. Highlight promoIons
A Revenue Growth Example
Sales Technique & Product PromoIon -‐
learning and reinforcement
modules
Did they demonstrate
knowledge on upsell techniques?
Grow Sales of 2 Specific Products by
30%
A Revenue Growth Example
1. Asking if customer would like to add X
2. Highlight promoIons
How an Employee Knowledge PlaNorm can help
Input your desired outcomes Business Results:
• Import/input business results
• Compare success of teams/locaIons to business goals
• Reports and analyIcs
Define your desired behaviors PredicIve Modeling:
• Correlate results to user and team behavior
• Correlate behaviors to knowledge levels • Training recommendaIons to drive business results
Measure your knowledge growth Understand knowledge across your target audience and drill down in ways that makes sense for your business and result in acIonable insights.
Measure your knowledge growth
Show dashboards to stakeholders
Understand individual performance
Know
ledge Ladder safety
knowledge is at 95% in all areas being covered.
Busin
ess O
utcomes
Incidents related to ladder safety have only decreased by 3%.
Behaviors 50% of the Ime
employees being observed are not properly securing the ladder at the base.
Conten
t No content being delivered around properly securing the base of the ladder.
Making Sure You have the right content
What does this look like for an employee?
Three case studies
November 8, 2016 51
“Feedback about the Axonify plaNorm has been phenomenal and we believe that it has been a significant contribuIng factor in our improved performance and engaged associate base.”
Ken Woodlin, VP of Compliance, Safety & Asset Protec7on Walmart Logis7cs
“I know that Axonify has posiIvely impacted our safety performance. It’s a quick, simple way to keep safety top of mind.” – DC Manager
54%
120 DistribuIon Centers
75,000+ Employees using Axonify
ReducIon in safety incidents
Of associates stated that Axonify helps them feel safer on the job
ApplicaIon Results
72%
November 8, 2016 52
“Axonify helped us to dramaIcally accelerate our omnichannel success, geong the why, what, how of omni knowledge into the heads and hands of each and every Toys”R”Us associate – quickly and easily.”
Dorothy Tenute, Na7onal Training Manager, Toys”R”Us Canada
“Axonify’s unique approach allows training to be seamlessly integrated into daily acIviIes and it reinforces the idea that learning is part of the job and not something separate from everyday acIviIes.” – Mary Hewton, VP of HR, Toys”R”Us Canada
62%
Culture Change:
Omnichannel, customer service, sales, safety & more delivered through Axonify
6,600 Associates & Managers engaging every ship
ReducIon in safety incidents
Mobile device usage
Learning Culture Results
20%
November 8, 2016 53
“We like this app. Our consultants do too and we believe that it not only helps their product knowledge, but their confidence as well, leading to beqer performance.”
Ryan Garner, GSM Checkered Flag Toyota, Virginia Beach, VA
“What I love about Axonify is that we’re using it to focus on knowledge. Knowledge is the result of great learning pracIces and Axonify is a great tool for that.” – Mia Phillips, Na@onal Manager of Dealer, Educa@on Strategy & Digital Solu@ons
25,000 US Dealer reps at 1500 dealerships
5% Increase in their Sales SaIsfacIon Index (SSI)
2 Vehicle/Month increase in sales
ApplicaIon Results
How to Measure the Impact of Learning Q&A | November 8, 2016
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