#CLOwebinar

The presentation will begin at the top of the hour.

A dial in number will not be provided.

Listen to today’s webinar using your computer’s speakers or headphones.

Welcome to the webinar!

#CLOwebinar

       

Tools You Can Use Audio Control

–  A dial in number will not be provided.

–  Adjust the volume by sliding the indicator in the Media Player box to the right.

–  Also check your computer’s volume for external speakers or headsets.

#CLOwebinar

Tools  You  Can  Use  

Speaker Bios

Resources

Media Player Q&A

Slides

Twitter

Help

Post Event Evaluation Share This

Group Chat

HRCI & SHRM

CLO Webinars

#CLOwebinar

       

1. May I receive a copy of the slides? YES! Click on the resource list located on the top right portion

of your screen.

2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the

presentation on-demand.

3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will appear in

the box to the right of the slides after the required watch-time has elapsed.

Frequently  Asked  Ques6ons  

How  to  Measure  the    Impact  of  Learning November  8,  2016

Agenda

•  State  of  learning  measurement

•  Taking  a  different  approach

•  2  Example  scenarios

•  The  right  soluIon:    An  Employee  Knowledge  PlaNorm

•  3  Case  studies

Carol  Leaman CEO,  Axonify

POLL:

How  easily  are  you  able  to  connect  learning  to  business  outcomes?  (increased  sales,  reduced  incidents,  increased  customer  saIsfacIon,  etc.)  

A.  Very  easily,  we  have  the  right  tools  and  methods  in  place

B.  We’ve  started  down  the  path  but  aren’t  quite  there  yet

C.  We  haven’t  found  a  successful  way  yet

of  L&D  organizaIons  have  trouble  connecIng  learning  to  business  outcomes

59%

Source:  The  State  of  Learning  Measurement,  Bersin  by  Deloi2e  /  Todd  Tauber  and  Wendy  Wang-­‐Audia,  2015  

List  business  impact  goals  on  their  annual  plan

Only

35% Source:  The  State  of  Learning  Measurement,  Bersin  by  Deloi2e  /  Todd  Tauber  and  Wendy  Wang-­‐Audia,  2015  

Deliver  data  to  business  and  line  managers

Only

30% Source:  The  State  of  Learning  Measurement,  Bersin  by  Deloi2e  /  Todd  Tauber  and  Wendy  Wang-­‐Audia,  2015  

Of  organizaIons  are  acIvely  looking  to  leave  their  current  LMS.

   Almost

 50% Source:  Brandon  Hall  Group  –  LMS  Trends  2014:  SaIsfacIon  and  Spending

A  different  approach  to  learning  measurement

StarIng  with  the  End

StarIng  with  the  End

StarIng  with  the  End

StarIng  with  the  End

StarIng  with  the  End

 Hope  

StarIng  with  the  End

StarIng  with  the  End

Two  example  scenarios

Reduce  Ladder  Safety  Incidents  by  

25%  

 

An  Expense  ReducIon  Example

1.  Ensure  3  points  of  contact  at  all  Imes  

2.  Place  ladder  on  a  flat,  stable  surface  

Reduce  Ladder  Safety  Incidents  by  

25%  

 

An  Expense  ReducIon  Example

Did  they  demonstrate  

knowledge  on  the  correct  use  of  

ladders?  

 

Reduce  Ladder  Safety  Incidents  by  

25%  

 

1.  Ensure  3  points  of  contact  at  all  Imes  

2.  Place  ladder  on  a  flat,  stable  surface  

An  Expense  ReducIon  Example

Ladder  Safety  –learning  modules  and  reinforcement  

 

Did  they  demonstrate  

knowledge  on  the  correct  use  of  

ladders?  

 

Reduce  Ladder  Safety  Incidents  by  

25%  

 

An  Expense  ReducIon  Example

1.  Ensure  3  points  of  contact  at  all  Imes  

2.  Place  ladder  on  a  flat,  stable  surface  

Grow  Sales  of  2  Specific  Products  by  

30%  

 

A  Revenue  Growth  Example

1.  Asking  if  customer  would  like  to  add  X  

2.  Highlight  promoIons  

Grow  Sales  of  2  Specific  Products  by  

30%  

 

A  Revenue  Growth  Example

Did  they  demonstrate  

knowledge  on  upsell  techniques?  

 

Grow  Sales  of  2  Specific  Products  by  

30%  

 

1.  Asking  if  customer  would  like  to  add  X  

2.  Highlight  promoIons  

A  Revenue  Growth  Example

Sales  Technique  &  Product  PromoIon  -­‐  

learning  and  reinforcement  

modules  

 

Did  they  demonstrate  

knowledge  on  upsell  techniques?  

 

Grow  Sales  of  2  Specific  Products  by  

30%  

 

A  Revenue  Growth  Example

1.  Asking  if  customer  would  like  to  add  X  

2.  Highlight  promoIons  

How  an  Employee  Knowledge  PlaNorm  can  help

Input  your  desired  outcomes Business  Results:

•  Import/input  business  results

•  Compare  success  of  teams/locaIons  to  business  goals

•  Reports  and  analyIcs        

Define  your  desired  behaviors PredicIve  Modeling:

•  Correlate  results  to  user  and  team  behavior

•  Correlate  behaviors  to  knowledge  levels •  Training  recommendaIons  to  drive  business  results

Measure  your  knowledge  growth Understand  knowledge  across  your  target  audience  and  drill  down  in  ways  that  makes  sense  for  your  business  and  result  in  acIonable  insights.

Measure  your  knowledge  growth

Show  dashboards  to  stakeholders

Understand  individual  performance

Know

ledge   Ladder  safety  

knowledge  is  at  95%  in  all  areas  being  covered.  

Busin

ess  O

utcomes  

Incidents  related  to  ladder  safety  have  only  decreased  by  3%.  

Behaviors   50%  of  the  Ime  

employees  being  observed  are  not  properly  securing  the  ladder  at  the  base.  

Conten

t   No  content  being  delivered  around  properly  securing  the  base  of  the  ladder.  

Making  Sure  You  have  the  right  content

What  does  this  look  like  for  an  employee?

Three  case  studies

November  8,  2016  51  

“Feedback  about  the  Axonify  plaNorm  has  been  phenomenal  and  we  believe  that  it  has  been    a  significant  contribuIng  factor  in  our  improved  performance  and  engaged  associate  base.”

Ken  Woodlin,  VP  of  Compliance,  Safety  &  Asset  Protec7on  Walmart  Logis7cs

“I  know  that  Axonify  has  posiIvely  impacted  our  safety  performance.  It’s  a  quick,  simple  way  to  keep  safety  top  of  mind.”  –  DC  Manager  

54%

120  DistribuIon  Centers

75,000+  Employees  using  Axonify

ReducIon  in  safety  incidents

Of  associates  stated    that  Axonify  helps  them    feel  safer  on  the  job

ApplicaIon Results

72%

November  8,  2016  52  

“Axonify  helped  us  to  dramaIcally  accelerate  our  omnichannel  success,  geong  the  why,    what,  how  of  omni  knowledge  into  the  heads  and  hands  of  each  and  every  Toys”R”Us  associate  –  quickly  and  easily.”

Dorothy  Tenute,  Na7onal  Training  Manager,  Toys”R”Us  Canada

“Axonify’s  unique  approach  allows  training  to  be  seamlessly  integrated  into  daily  acIviIes  and  it  reinforces  the  idea  that  learning  is  part  of  the  job  and  not  something  separate  from  everyday  acIviIes.”  –  Mary  Hewton,  VP  of  HR,  Toys”R”Us  Canada  

62%

Culture  Change:  

Omnichannel,  customer    service,  sales,  safety  &  more  delivered  through  Axonify

6,600  Associates  &  Managers    engaging  every  ship

ReducIon  in  safety  incidents

Mobile  device  usage

Learning  Culture Results

20%

November  8,  2016  53  

“We  like  this  app.  Our  consultants  do  too  and  we  believe  that  it  not  only  helps  their  product  knowledge,  but  their  confidence  as  well,  leading  to  beqer  performance.”

Ryan  Garner,  GSM  Checkered  Flag  Toyota,  Virginia  Beach,  VA

“What  I  love  about  Axonify  is  that  we’re  using  it  to  focus  on  knowledge.  Knowledge  is  the  result  of  great  learning  pracIces  and  Axonify  is  a  great  tool  for  that.”  –  Mia  Phillips,  Na@onal  Manager    of  Dealer,  Educa@on  Strategy  &  Digital  Solu@ons    

25,000  US  Dealer  reps  at    1500  dealerships

5%  Increase  in  their  Sales  SaIsfacIon  Index  (SSI)

2  Vehicle/Month    increase  in  sales

ApplicaIon Results

How  to  Measure  the    Impact  of  Learning Q&A  |  November  8,  2016

#CLOwebinar

Please complete the webinar evaluation.

#CLOwebinar

       

Register for the next webinar! CLO Breakfast Club: Lessons From the Road

Thursday, November 17, 2016

Webinars start at 2 p.m. Eastern / 11 a.m. Pacific

Register for all upcoming Chief Learning Officer Webinars at events.clomedia.com/webinars

OR click the icon on the widget bar!