HR’s Secret Weapon: The Power of Analytics & AIKeith WebbDirector, SaaS Technology

“…HR managers focus too much on ‘administrivia’ and lack vision and strategic insight.”

Cappelli, P. (July-August 2015). Why We Love to Hate HR…and What HR Can Do About It. Harvard Business Review

HR has a credibility problem…

Earning and keeping a seat at the table

is more critical than ever for HR!

The way we work will change more in the next 20 years than it has in the past 2,000.

- Maurice Conti

Source: 2007 SHRM Report on Job Satisfaction

Top factors influencing satisfaction(in order of importance)

What motivated us just 10 years ago has changed and will likely continue to change

Compensation

Benefits

Job security

Work/life balance

Communication between employees and senior management

12

3

4

5

Company Reputation

Being Heard

Professional Development

Flexible Time Off

Current Technology at Work

Source: The Biggest Drivers Of Employee Satisfaction Today (From 2016-2017 CGK Study)

Employee Satisfaction Today

TODAY: We want our leaders to truly know us &inspire us, and work that challenges & develops us – for the future…

Source: 2018 Ultimate Software and The Center for Generational Kinetics

Coordination for job transitions will be the greatest challenge of our time.

– 2018 WEF Annual Meeting

Would nave an optimal opportunity to land another job that matched their skill set.[2018 WEF Annual Meeting]

A Reskilling Crisis

TODAY: Only 2% of workers

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Analytics

Perceptive Technology

Artificial Intelligence

HR Needs Some Secret Weapons!!!

82% of organizations plan to either begin or increase their use of big data in HR before the end

of 2018Source: Economist Intelligence Unit, 2015

Source: Economist Intelligence Unit, 2015

HR’s ability to gather and analyze data allows HR teams to increase value to the organization

HR is much more credible when it uses data…

Data Integrity is Key

70% of firms are increasing their investments in “talent analytics” but only 12% feel like they are getting results.

Source: Gartner

Managers Aren’t Using Data to Make Decisions

Only 47% of managers

47%

use any type of data or metrics when making salary or promotion decisions!

Translate the problem into an answerable question… and tell a story

In addition to internal people analytics, consider insights from scientific research, economics,

marketing, local evidence, etc.

Your People in PerspectiveSimplified Report Creation

Advanced Visualizations

Innovative Dashboards BI Everywhere

Perceptive Technology offers a modern way to collect and understand employee feedback—enabling meaningful, relevant, conversational

relationships with your people

How organizations treat their employees today is more important to employee satisfaction and retention than ever before.

The Old Rules No Longer Apply

more than company mission, goals, or core values

2-3x

Ultimate Software and the Center for Generational Kinetics 2016 National Study on Satisfaction at Work

In a world where money is no longer the primary motivating factor for employees, focusing on theemployee experience is the most promising competitive advantage.

Forbes

Actively listen to VoE enabled by new technologies

Understand your people’s sentiment and emotions at work

Get a continuous pulse on the health of individuals and teams

Listen to & Understandthe VoE:

There is a big disconnect between how managers think they are doing, and how employees think managers are doing

Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016

Managers Can’t Tell How Their Employees are Feeling

57% of managers agree with the statement…

“I wish employees would tell me what’s

on their mind!”

My Manager is Open and Transparent with Me

82%of

Managers

Only 50%of

Employees

Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016

My Manager Cares Deeply About My Emotional and Physical Well Being

Only

54% ofEmployees

75% of Managers

Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016

My Manager Knows How to Motivate the Team

71% of Managers

Only 44% of Employees

Center for Generational Kinetics and Ultimate Software, National Study on Employee Experience, August 2016

We must give our leaders better tools!

Only 46% of Managers use data to make compensation decisions Center for Generational Kinetics

and Ultimate Software, National Study on Employee Experience, August 2016

And develop our leaders’ Emotional Intelligence

The ability to understand and

regulate your own emotions

The ability to read and respondto the emotions of others

Sentiment AnalysisHelps employers understand not only what is said, but also how employees are feeling

95% of people say the ability to truly be themselves at work is directly tied to how they feel at work. Center for Generational Kinetics

and Ultimate Software, National Study on Employee Experience, August 2016

Employees Want to Feel “Whole” at Work

Everyone’s talking about AI…Many people are doing something with AI...

We are putting a ton of hope in AI…

But what is AI?

@kwwwebb

ArtificialIntelligence

Machine Learning &

Deep Learning

Natural Language Processing

Augmented Reality &

Virtual Reality

Robotic Process

Automation

Robotics

of business execs believe AI will be the key advantage of the future

72%

PWC, Deloitte 2017 HCM Trends

of companies say they have adopted or are piloting ”AI”

70%@cecilehcm

HR Leaders are becoming digital

56% of companies are redesigning their HR programs to leverage digital and mobile tools.

33% of HR teams are using some form of AI technology to deliver HR solutions, and 41% are actively building mobile

apps to deliver HR services.

Source: Digital HR: Platforms, people, and work – 2017 Global Human Capital Trends, Deloitte

What are the benefits of AI?Automating processes and Tasks

Cost Saving

Increased Productivity

Increased Revenue

51% of companies using AI agree that cost reduction is the area where AI will deliver first

Source: Amplifying Human Potential: Towards Purposeful Artificial Intelligence, Infosys 2018

By 2020, AI adopters say they expect to see overall

revenues rise at least 39%Source: Amplifying Human Potential: Towards Purposeful Artificial Intelligence, Infosys 2018

The AI Code of Conduct

We believe AI must: • Respect everyone’s privacy • Work with us as we are• Ensure all voices are heard• Help each person realize their potential• Continuously improve organizations

And AI must not be designed to replace people!

People-First Artificial Intelligence

Where machine learning and human intuition combine forces to achieve more than either could alone

People First AI Helps HR Listen & Respond to Employee

Concerns

ImprovingLeadership

effectiveness

Resolving culture

problems

Interruptingbias before it

occurs

Quickly view how employee satisfaction within your organization compares with similar businesses, via integrated benchmark data—experts in talent consulting and survey design.

Meaningful Employee Satisfaction Measures

Giving You the Confidence to Act

Engage Your Employees

Improve Your Performance

Strengthen Your Culture

When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.

-Dale Carnegie

Keith_webb@ultimatesoftware.com

817-532-6076

www.linkedin.com/in/keith-world-wide-webb