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Human Factors Training in Aircraft MaintenanceLTT’s Blended Training Concept
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 2
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Questions and Answers
Cost consideration of the Blended Training approach
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 3
Human Performance
Maintenance Licence
ContinuationTraining
Qualification Recording
Working Conditions
Economic Pressure
Why Human Factors Training– Personnel development is a challenging task in MRO the industry
CustomerDemand
Labour Market
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 4
Part 145
Postholder, Manager and Supervisor Technicians, Mechanics, Planner, Engineers, Technical Record Staff Quality Control, Quality Assurance Staff Specialised Services Staff Human Factors Trainer Purchasing and Store Department Staff Ground Equipment operators Contract Staff in the above Categories
Part 145
Postholder, Manager and Supervisor Technicians, Mechanics, Planner, Engineers, Technical Record Staff Quality Control, Quality Assurance Staff Specialised Services Staff Human Factors Trainer Purchasing and Store Department Staff Ground Equipment operators Contract Staff in the above Categories
Human Factors Blended Training– Who in the Maintenance Organisation needs training?
Part 145.35 Continuation Training
Certfying Staff CAT A, B1, B2 & C
Part 145.35 Continuation Training
Certfying Staff CAT A, B1, B2 & C
Part 66 Module 9
Certfying Staff CAT A, B1, B2 Basic Training
Part 66 Module 9
Certfying Staff CAT A, B1, B2 Basic Training
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 5
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Questions and Answers
Cost consideration of the Blended Training approach
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 6
Customer Requirements for Human Factors Training – General Contractual Issues
About 4,000 technical, management and quality audit personnel to be trained by September 2006
The expected training concept must
comply with applicable regulation Part 66 M9 and Part145
must provide means to evolve for continuation training
affect worker performance and reduce failure cost
Improve overall training cost by 20% against the conventional training
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 7
Customer Requirements for Human Factors Training – Pedagogy Issues
Something new, not the same old 2-3 days of instructor-led lecture / discussion
Use of modern media adapted to our customer’s IT standards
Delivery system that adapts to individual learner knowledge and experience,
A means to ensure consistent delivery of training contents for large target group
A means to ensure delivery of training in German, English or other languages
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 8
Customer Requirements for Human Factors Training – Technical Issues
Keeps student records in LTT Learning Management System
Transfer student records to customer’s HR database
eLearning portion must run as intranet and internet application
eLearning portion must have individual pass worded sign-ons
Training solution must meet all of the above for Regulatory oversight
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 9
Customer Requirements for Human Factors Training – Expected and Not-Expected Challenges
Development Phase
Company Firewalls and dual service on intranet and internet
Record keeping on LTT and Customer Human Resource database
Participation of several customer groups in formative evaluation
Internal “Old School” politics
Initial implementation phase
Motivation of work planners to allocate time in the daily work schedule
Trainees’ discipline to control learning by themselves
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Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Questions and Answers
Cost consideration of the Blended Training approach
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 11
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On-Line qualification test
on completion of W
BT
Highly interactive Web Based Training
Human Factors Blended Training Concept – A threefold approach
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 12
About six hours highly interactive web based training
Adapts to individual learner knowledge and experience,
A means to ensure consistent delivery of training contents
individual pass worded sign-ons and transfer of records to customer’s HR database
Human Factors Blended Training Concept – Meeting the Module 9 Knowledge Requirements
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Human Factors Blended Training Concept – On-line Qualification Exercises
Retake the examination as often as you wish to receive a pre-selected score of e.g. 75%
Once 75 % achieved the name is automatically transferred to a list of participants qualified for the workshop
20 randomly selected questions generated from a large database
The computer shows the correct answer and provides a link to the associated training segment
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 14
Human Factors Blended Training Concept– Objectives of the Day 2 Workshop
To reinforce the information from the Web-based training with practical demonstrations.
To ensure that all maintenance human factors questions and issues can be discussed.
To demonstrate human factors concepts as: The Dirty Dozen in Action - a real scenario, Communication (Flight & Ground Crews)
Exercises for maintenance incidents investigation with attention to Contributing Factors and Corrective Actions
Examination to fulfil Part 147 standards for approved training
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 15
Human Factors Blended Training Concept – What did we achieve so far?
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On-Line qualification test
on completion of W
BT
Highly interactive Web Based Training
3,900 students automatically registered into Learning Management System
eLearning began about mid-March 2003 for first scheduled students,
1st workshop took place May, 13th 2003 followed by three more test runs
About 1,500 people will have attended the one day workshop
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 16
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Questions and Answers
Cost consideration of the Blended Training approach
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Application for continuation Training – General Concept for Continuation Training
Qualify HF personnel to apply the systematic approach to analyse incidents and build investigations exercises
Train the trainer programme for HF Continuation training concept
Subscription for access to a pool of electronic event investigation exercise
Participation in continuation training workshops once a year
New developments in the field of Human Factors research and experience
Analysis of errors and incidents in the individual organisation
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 18
Application for Continuation Training – How to participate in event investigation exercise development
Selection Analysis Storyboard Production Delivery
InfoWerk
Customer
LTT
The concept of “Contributing Factors and Corrective Actions” has been derived from : Dirty Dozen Concept from Transport Canada Maintenance Error Decision Aid (MEDA) from Boeing Corrective Action Plan from the US Nuclear Power Industry
Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 19
Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Questions and Answers
Cost consideration of the Blended Training approach
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0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Course Fee Travel Exp. Trng Time Add. Staff Total
Conventional Blended Trng
Conservative consideration because not counting Benefits of using the “Teachable Moments” (learning time / pace / place) Review opportunities for trainees without an instructor
Saving opportunities through blended training solutions – E. g about 20 % reduction in Human Factors training
22 % Cost Reduction
Cost Analysis Instructor-Led Training vs. Blended Training vs. WBT
Life Span of Course 3 years
Number of Students 800
Student Learning Time in Classroom 14 hours (2 days)
Reduction in Seat Time 50%
Student Target Group Techn./Flight Ops
Burdened Compensation for Instructor € 176
Burdened Compensation for Student € 172
Design, Development and Delivery Costs for a 2-day Training
Instructor-led Training (ILT)
Blended Training (1:1
WBT/ ILT)
Pure
WBT
Development Costs to create courseware € 40.000 € 110.000 € 180.000
Delivery Costs+ Number of ILT Sessions (800 : 15 students /session)
+ Instructor Costs (€ 176 x 2,5/1,25 days x 53 sessions)
+ Student Costs (€ 172 x 3/2/1 days x 800)
+ Travel Costs (air transportation (€ 300) / lodging
(€ 100/day) / meals (€ 35/day) € 570/435/0 x 800)
+ Student Material (€ 7/3,5 x 800)
+ Student Administration (Registration, Testing,
Certificates) (53 sessions x 2/1/0,5 hours per student
14/7/3,5 days x € 176
+ Technical Support
+ Updates to Technology
53
€ 23.320
€ 412.800
€ 456.000
€ 5.600
€ 2.464
€ 0
€ 0
53
€ 11.660
€ 206.400
€ 348.000
€ 2.800
€ 1.232
€ 6.000
€ 6.000
0
€ 0
€ 137.600
€ 0
€ 2.800
€ 616
€ 6.000
€ 6.000
Total € 940.184 € 692.092 €333.016
Titel der PräsentationDatum der Präsentation, Seite 23
Summary – one opportunity to achieve flexibility in delivering training
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