01/18/2016

Improving Care ExperiencesHuman Centric Design

Experience Strategy

~National Word Blog, The Aging Experience

Experience Strategy

1 BEHAVIOR OVER DEMOGRAPHICS

Experience Strategy

2 Understand the contextual behavior variances

Experience Strategy

3 Find behavioral trigger events

Experience Strategy

4 Discover “life” integration needs

Experience Strategy

5 Discover core customer value propositions

Experience Strategy

Why did people hire

a milkshake?

-Clayton Christensen (disrupted innovation)

Is It Working?

Is It Working?

Is It Working?

~National Word Blog, The Aging Experience

Is It Working?

Is It Working?

Is It Working?

Is It Working?

Why is the healthcare system not learning from their

mistakes???

A Network of Sharing

A Network of Sharing

A Network of Sharing

Design Evolution

Design Evolution

Design Evolution

Prescriptive Standards

Prescriptive Standards

Prescriptive Patient Experience Standards

Prescriptive Patient Experience Standards

Patientexperiencestandards.com