If browser is blocking some government web sites, this job aid may help you fix the problem.

Please note that in addition to the certificates issues, IE browser may also have compatibility and popup blocker issues which are not addressed in this presentation.

If you’re not sure what browser you have, this web site will tell you the browser’s name and version:

http://www.whatismybrowser.com/

How to fix Internet Explorer certificate issues

If you can’t see this menu bar, hit the “Alt” key on your keyboard to toggle the menu bar on/off.

2./select “Internet Options” at the bottom

How to fix Internet Explorer 11 certificate issues

1./Click on the “Tools” tab.

3./Click the Advanced tab

4./Make sure these 3 boxes are checked:

Use SSL 2.0Use SSL 3.0Use TLS 1.0

5./click “Apply/OK” when done to save your changes.

6./click “Content” tab

7./click “Clear SSL States”

8./click “Certificates” button

9./click the middle tab: “Intermediate Certification

Authorities”

10./Scroll down to search for these 3 items in the first column

“Issued to”:-DOD Interoperability Root CA1-DOD CA Root 2-SHA-1 Federal Root CA

11./ When you found them, click “remove”. Repeat this task to

remove all 3 items.

12./ When done, click “close”

13./ When done, click “OK”14./Close your browser

15./restart your browser.