Post on 20-Jul-2020
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www.nciinc.com · 11730 Plaza America Drive · Reston, VA 20190 · contactnci@nciinc.com
Implementing Your Artificial Intelligence (AI) Solution
Key Questions to Start Your AI JourneyIn our experience, an AI solution can often be implemented smoothly with minimal impact to internal resources, and in a relatively short amount of time. While your first AI solution can be daunting, having the right plan and partner can ensure your launch is successful.
With that in mind, the following is a list of best practice questions to ask yourselves, your internal stakeholders and your AI implementation partner.
Identify Your ObjectivesThink about areas in your organization where an individual
or a team is spending a great amount of administrative time.
Your AI solution can not only save this time, but complete
these tasks with 100% accuracy, each and every time. In
addition, if you have background processes that require
human input, your AI can run these tasks as soon as
they’re ready, so work continues through the night and on
the weekends.
� Do you have high-volume, repetitive tasks that require
a great deal of accuracy?
� Do you have tasks that can be done 24/7 regardless of
business hours?
� Do you have a task that requires inputs from multiple
sources before it can be resolved?
Know the EnvironmentWhen considering the benefits of an AI solution, it can be
easy to identify who will be impacted the most or directly
in their day-to-day roles. However, it’s important to know
the far-reaching effects as well. For example, if time and
cost savings are a high motivation for pursuing AI, then
your finance leaders have a vested interest. There also may
be a need to educate key decision makers who may not be
familiar with how an AI works or why it is valued.
� Have you identified the decision makers within your
organization regarding AI implementation?
� Do you need to educate stakeholders within your
organization on AI and its benefits?
� Are there internal fears or concerns that need to be
addressed prior to AI implementation?
� Do you need to clearly document the business case
for an AI?
Rally the Resources NeededIn most cases, implementing your first AI solution
should not impact your technical staff in a significant
way. However, you do need to have a dedicated internal
support team your AI partner can work with through
the launch and after. You also should consider any staff
outside of your IT department that may need to be part
of your AI support team.
� Have you communicated your business motives
and reasoning for AI with your stakeholders?
� Do your decision makers know what level of effort
is needed to implement an AI solution?
� Do you have a sandbox-testing environment
available for your systems, tools and data?
The Art of the PossibleDue to the pace of technology and breadth of artificial
intelligence, there is a seemingly endless list of
problems an AI can solve. Of course, the more complex
the problem, the greater the effort is needed to get
your AI up and running. This is why it’s best to start with
simple and clear problems, and then ramp up over time.
In looking forward, here are additional in-depth
questions to consider for your AI solution in the future:
� How does an AI learn to identify different
patterns, innovate on existing data sets and
complete new tasks?
� When there is the potential for multiple
outcomes, how does an AI know which path
and what actions to take?
� What potential changes are needed to the
infrastructure, culture and an organization’s
brand to leverage an advanced AI solution?
www.nciinc.com · 11730 Plaza America Drive · Reston, VA 20190 · contactnci@nciinc.com