Increase Agent & Sales Productivity with a 360 View of the Customer

Sales & Service: Together We Mean Business

Sean AlpertDirector, Sales Cloud Product

MarketingCorinne Roberts

Manager, Service Cloud Product Marketing

Your Employees Work Together – But Technology Doesn’t

SalesHow do you ensure your

rep never sells to an angry customer?

How do you maximise rep selling time?

Can your reps easily check a Case’s status?

Your Employees Work Together – But Technology Doesn’t

Sales ServiceHow do you ensure your

rep never sells to an angry customer?

How do you maximise rep selling time?

Can your reps easily check a Case’s status?

What do your agents do when they can’t solve a

case?

Can your agents identify and create new

opportunities for the business?

Do your agents know who your top customers

are?

Your Employees Work Together – But Technology Doesn’t

Sales Service ITHow do you ensure your

rep never sells to an angry customer?

How do you maximise rep selling time?

Can your reps easily check a Case’s status?

What do your agents do when they can’t solve a

case?

Can your agents identify and create new

opportunities for the business?

Do your agents know who your top customers

are?

How many applications do your sales & service

teams log into?

How much does it cost to maintain multiple

systems?

How much time do your teams spend compiling

reports about the business?

The Salesforce1 Customer Platform:Platform to Engage Customers Everywhere

Transform your sales, service & marketing

Connect all your apps

Connect all your devices

Connect your customer data

Sell Smarter

Deliver Personalised Service

Reduce IT overhead

Service Cloud

Sales Cloud

Everyone Benefits From Shared Platform

Sales Service ITKnow customer’s service issues

Focus on selling with public communities

Source upsell / cross-sell opportunities

Generate revenue through loyalty & CSAT

Create & monitor Cases from anywhere

Engage help outside the support dept

Identify new opportunities & drive revenue

Deliver personalized service with 360° view

Track upsell/cross-sell with real-time analytics

System consolidation

Lower costs

Reduce training & onboarding time

Increase user satisfaction

Helping Customers Succeed Across Sales & Service

Average Percentage Improvements Reported by CustomersSource: Salesforce.com Customer Relationship Survey conducted March 2013, by an

independent third-party, Confirmit Inc., on 5,200+ customers randomly selected.  Response sizes per question vary.