Automation Increase Your Customers

Without Increasing Headcount

© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

Presented By

Ali MahmoudProduct Marketing

@alimahmoud_

Ryan ValleeProduct Manager

© 2014 N-able Technologies, Inc. All rights reserved.

Webinar FAQ

25min presentation + 5min Q&A

Copies will be emailed and posted online

Phone: 1-888-200-4200

Access Code: 14152951International numbers: http://bit.ly/1nJBKQw

Ask questions at any time

© 2014 N-able Technologies, Inc. All rights reserved.

Agenda

1. Why you should automate

2. What you should be automating

3. How to manage more customers through automation

4. Tracking automation as billable hours

© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

Why you should automate

© 2014 N-able Technologies, Inc. All rights reserved.

Automation = EfficiencyOf Ntirety’s 15,000* monthly service tickets…

“Almost 80% are generated automatically”

© 2014 N-able Technologies, Inc. All rights reserved.

“Approximately 50% are self-healed”

* According to Ntirety’s case study: http://ow.ly/zbrNJ “NtiretyPioneers Database Administration as-a-service on N-able Platform”

What you should automate

© 2014 N-able Technologies, Inc. All rights reserved.

Stop doing things manuallyEvery MSP has tasks they can automate

Restore PointsBackup

UpdatesDisk Cleanup

Services

App Settings

© 2014 N-able Technologies, Inc. All rights reserved.

SQL

Patches

Manual work is slowing you down

Tech with Automation can support dozens of customers

Tech without Automation can support limited # of customers

How can you manage

more customers through automation

© 2014 N-able Technologies, Inc. All rights reserved.

Create your automated tasks…

Customer A

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Customer A Customer B

And push them to all customers

Customer C

© 2014 N-able Technologies, Inc. All rights reserved.

Let’s do some automation

SQL Diagnostics

• Disk Defrag

• Catalog Integrity

• Database Integrity

• Average Fragmentation

SQL Maintenance

• Rebuild Indexes

• Reorganize Indexes

DemoSQL Diagnostics & Maintenance

© 2014 N-able Technologies, Inc. All rights reserved.

Track automated tasks as billable hours

© 2014 N-able Technologies, Inc. All rights reserved.

PSA IntegrationAutomatically bill for automation work

PSA Automated tasks will create tickets when they complete

On-demand tasksRecurring tasksSelf-Healing tasks

© 2014 N-able Technologies, Inc. All rights reserved.

DemoTracking Automation as Billable Hours

© 2014 N-able Technologies, Inc. All rights reserved.

Questions?

© 2014 N-able Technologies, Inc. All rights reserved.

© 2014 N-able Technologies, Inc. All rights reserved.

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© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.