INDUSTRY VISIT

SUBMITTED BY:ABHIJIT K S (1001)BASHISHTH KUMAR (1006)GOKUL KUMAR (1012) MEENU JIAN (1014)PRIYANKA KULSHRESHTHA (1019)SHIVANGI SAMANT (1022)SIDHARTH AGARWAL (1023)

Manufacturing Industry- GG DandekarService Industry – Guru Nanak Hospital and

Research Centre

OBJECTIVES OF THE VISIT

• To get acquainted with the practical application of the concepts of Balanced Score Card and the Business Excellence Model.

• To get a better understanding of the Business Excellence Model and the Balanced Score Card.

• To interact with the various functional heads of the manufacturing and service industry.

MANUFACTURING

COMPANY-

GG DANDEKAR

HISTORICAL BACKGROUND

• Founded in 1912 by Shri Gopal Ganesh Dandekar.

• At that time, farmers were processing paddy, cereals, wheat etc., manually

or with limited aid of simple equipments made locally.

• Shri.G.G.Dandekar already had a strong conception that Indian farmers

and Rice Millers, must be provided with latest agricultural equipments so

that there will be a rapid and continuous growth in the agriculture

production. His efforts and work started producing fruits when the

production of rice, wheat etc., rapidly increased.

HISTORICAL BACKGROUND

CONTD…• In the year 1968, Dandekars entered in to a Technical

Collaboration with M/s F.H.Schule, Gmbh, Germany with the view to incorporate latest design and modern technology in our various machinery and started producing most modern machinery in India and have been continuously making improvement and upgrading of the technology on their own by Research and Development efforts.

• Dandekar has already installed Rice Milling Plants, Parboiling and Drying Plant for a large number of renowned grain processing organizations in India and abroad.

• In a bid to grow and spread their wings further, they have started our new production plant and office at MIDC Industrial area, Butibori near Nagpur.

VALUE PENTAGON

Business Acumen• Awareness & appreciation of fundamentals of business.• Ability/proficiency to make profitable and quick business decisions.

Knowledge & Learning• Strive towards continuous learning.• Find new & innovative ways to push our boundaries for constant improvement.• Generate new ideas.• Encourage creativity in others.• Problem solving approach.

Openness & Candor• Showcase honesty all the time.• Maintain credibility

VALUE PENTAGON CONTD…Teamwork & Trust• Celebrate each others success and accomplishments.• Create challenging & energetic work environment.• Creating an environment where people can flourish &

grow.Customer OrientationWe will LEAD• Listen to customers.• Evaluate his needs & desires.• Analyze our offerings and its relevance to his needs.• Deliver a better value propositions ensuring mutual

benefits.

QUALITY POLICY“CUSTOMER IS KING, NOTHING ELSE MATTER.”• Effective research• Engineering• Development• Manufacturing• Sales• Service of products• Techniques • Meeting the fullest satisfaction of customers at

lowest cost to them. Selection of high grade costing and material, standardization of all parts and rigorous testing on the floor.

PRODUCTS

• Modern Pre-Cleaner• Vibro Cleaner• Vibro Destoner (Suction Type-Double Deck)• Pneumatic Rubber Roll Sheller (Automatic Paddy Husker)• Paddy Separator• Paddy Seperator (Stainless Steel Construction)• Pearling Cone / Cone Polisher• Rice Whitening Machine (with pneumatic control

mechanism)• Silky Polisher (old)• Silky Polishers (with advance water Atomization technology)

(new)• Thick Grader or Thin Grader

PRODUCTS CONTD….

• SINGLE / DOUBLE DECKER ROTARY FLAT SIEVE• Cylinder Grader (Trieur Cylinder)• Maxi Tech Sorter• High Tech Sorter• STEAMING / PARBOOILING & DRYING PLANT• New additions• Rice Whitening Machine (with pneumatic control

mechanism)• Silky Polishers (with advance water Atomization technology)

GLOBAL CUSTOMER BASE

• Canada Tanzania• Malawi Nigeria• Malaysia Bangladesh• Australia Nepal• Myanmar Kenya• Srilanka Uganda• Thailand

Until today more than 10000 rice mills of Dandekar are satisfactorily working throughout India and also in few foreign countries.

PURCHASE ORDER PROCESS

BALANCED SCORE CARD

FINANCIAL

INCREASE THE RETURN ON EQUITY WITHOUT CUTTING DOWN ON SHARES

CUSTOMER

LISTEN TO CUSTOMERS

ANALYZE OUR OFFERINGS AND ITS RELEVANCE TO HIS

NEEDS

DELIVER A BETTER VALUE PROPOSITIONS ENSURING MUTUAL

BENEFITS

EVALUATE HIS NEEDS & DESIRES

PROCESS

MACHINE SHOP FABRICATION

MARKETING & SALES

FINANCE ACCOUNTS

LOGISTIC

ASSEMBLY PAINTING &

TESTING

LEARNING

PROBLEM SOLVING

APPROACH

Generate new ideas

Find new and innovative ways to push boundaries

for constant improvement

Encourage creativity in

others

Strive towards continuous

learning

BUSINESS EXCELLENCE

MODEL

LEADERSHIPChairman

Vice Chairman

Director

Executive Director

PEOPLEContract Labors

STRATEGY

Discount Structure.

Operating through

direct Channel.

PARTNERSHIPGerman Technology Partner

PROCESSES20-25 days for manufacturing 1 machine45-50 days for

developing a plant.

EMPLOYEE

SATISFACTI

ON

CUSTOMER

SATISFACTI

ON

SOCIAL

RECOGNITI

ON

KEY

RESUL

TS

Market

Leader in

Rice Mill

Production

ENABLERS RESULTS

FUTURE CHALLENGES

• Stagnating market growth• Shortage of funds delaying the projects• Steady growth of Chinese products

contributed by both organized and un-organized rice mill manufacturers

• Higher borrowing cost affecting both profitability and cash flow of suppliers.

SERVICE INDUSTRY

History

•Started by visionary philanthropists of the Sikh Community.

•Guru Nanak Devji – namely, "Service to Humanity is Service to God".

•Inception of the facility by Shree Singh Sabha.

•Guru Nanak Quin Centenary Memorial Hospital Trust was formed.

About

• The Guru Nanak Hospital is 150 bedded.• Multi speciality Hospital located in a prime

area of Bandra.• Casualty service, Pharmacy, Pathology and

Radiology.• 2 Operation Theatres fully equipped .• 8 bedded fully equipped ICU .• Artificial Kidney Dialysis Unit

Goal

To provide quality health care of international standards to large sections of the society at an affordable cost without discrimination of caste, creed and religion . The aim is always to achieve excellence in our medial activities to provide state of art technology.

Values

• Performance, dynamism global standards.• High quality, cost- effective, service

systems improve patient care.• Operational excellence , kaizen.• Advanced technology , developing

servicesinnovative

• To bring international standards of Medicare within the reach of the common man.

• To facilitate doctors and other healthcare specialists to utilize and better their skills in a value based, ethical and professionally oriented healthcare environment.

MISSION STATEMENT

DEPARTMENTS

MARKETING HUMAN RESOURCE

ACCOUNTS Central Pharmacy

Retail pharmacy

General store

Billing

Learning

•Emphasis on improved hospitality.•Accommodate customer’s needs .•Training programs designed and developed .•Improve employee satisfaction Feedbacks.Service package design.Tie ups with insurance .Hassle free payment

Process

• Consulting:. The doctor is made aware of the patients problems.

• Diagnosis: patient gets necessary tests and reports done so that a conclusion can be reached.

BUSINESS EFFICIENCY

MODEL

Leadership• Quality of Care• Government Budgets• Competition• Aligning Interests• Revenue Growth• Profit Margins• Expertise• Morale• Stakeholder Relationships• Consolidation

WALK IN/ EMERGENCIES

DIAGNOSISTREATMENT

ADMISSION

CASUALTY DIVISION

ISSUING OF ADMISSION

RECIPT TO THE PATIENT

CATEGORY C/B CATEGORY A DELUXE

ADMISSION CONFIRMATION

Present scenario

• Since its inception in 1993, Guru Nanak Hospital has been instrumental in the promotion of health. It has dedicated itself to the community - a dynamic force in achieving excellence in health care. Thus this hospital has specialist in all the fields.