Post on 15-Mar-2016
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MIND CTI
Internet Telephony Billing, Customer Management
and Settlement -The Required Solutions
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The Market
The emerging ITSPs, Telcos and Corporations providing Internet Telephony services require high quality solutions for:
Real Time Internet telephony billing Call Management Reports Traffic Analysis Fraud Detection Settlement/Arbitration
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New Challenges for Billing Software Providers
IP Telephony - a new industry that is rapidly growing
Software providers must respond to a variety of new gateway vendors
Gatekeeper solution Web Interface Standard billing solutions are not comprehensive
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Available Solutions Provided by the gateway manufacturers ITSPs adapting existing billing systems for
Internet billing Limitations with above solutions
Limited functionality - lacking in key features Limited flexibility - not integrated with different gateways Incomplete solution
Solution developed by professionals in billing software
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The Complete Solution Contains Real-Time billing capability
Pre-paid option Roaming
Flexibility Integration with different gateways Flexible cost calculation methods Multi-Currency billing
Scalability From 1000 to millions of customers
Web Interfaces Additional Modules
Call management reports Traffic analysis Fraud detection Inter-billing
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Pre-Paid Billing Data Flow
Gateway/ServerReal Time Agent
Billing SystemReal Time Server
1. Customer PIN, Dialed Number
Database
2. Customer Approved, Max Call Duration
3. Call Completed
4. Store Call
Internet
TCP/IP
TCP/IP
TCP/IP
TCP/IP
PSTN
Customer
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Billing System Requirements Support for real time call cut-off Automatic creation of blocks of calling cards Distributed customer administration
Customers validated at each gateway/gatekeeper Easy customer care
Ability to view new calls Ability to see customer balance immediately
Flexible cost calculation Ability to assign different tariffs on a country basis Support for multi-currencies Assign tariffs/discounts per customer and
group of destinations
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Billing System Requirements cont’d.
Various Billing Plans Automatic Invoice and Payment management Settlement/Arbitration Web Interfaces
Web Client - for Customer Service Representatives Customers able to view call details & balance on web
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Customer Web Interface
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Cost Calculation Methods
For maximum profitability, the following options should be available
Assign tariffs on a country basis Support for multi-currencies Ability to assign tariffs per customer Special rates by time of day Special rates by day of the week Discounts per customer Different rates for voice and fax
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Tariff Parameters The billing system should support the following
tariff parameters Cost per minute Resolution in seconds Minimum charge Fax charge options by page, duration or priority Discount periods Differing tariffs per origin country
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Network Options
Different Possibilities Exist Billing can be operated from one central
point for all sites in a network Each site can contain a billing system Settlement
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Network with Central Billing
Fax
Telephone
PSTN
PBX
Internet
LAN
Router
Gateway/Server
Gateway/Server
New York
Printer
LANRouter
CSRClient
Guard
CMSTraffic
Billing System
NOC
Fax TelephonePSTN
PBX
LAN
Gateway/Server Gateway/Server
Tokyo
NY-ROC
Web CSR
Web CSR
Router
Customer WebInterface
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Arbitration/Settlement The Market
Networks of providers The Corporate Networks
Requirements Provide settlement between providers Operate on data from all systems Automatically print balance tables for each ITSP Print totals for the entire net of ITSPs Provide statistical reports on volume, call flow,
duration etc.
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Corporation Requirements
Corporations Require Customized reports on telephone use - CMS
– Budget control– Departmental and Account reports
Traffic Analysis– Optimization of resources
Fraud Detection Easy system operation and maintenance
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Call Management SystemAn Internet Telephony Call Management System
provides: User customized reports Reports on quality of service
Number of disconnected calls Reports on busy hours Reports on top customers
Discounts Reports on top destinations
Decide on number of gateways needed
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CMS Graphic Analysis
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Call Management System cont’d.
Reports on utilization of lines Call volume over the gateways
Valuable analysis Compare rates to competitors Compare rates to traditional telcos Determine profit margin
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Traffic Analysis Analyze call loads on gateways
Aids in budget control
Analyze line utilization Report on calls per minute for
Destination Group of numbers Gateway Line
Analyze data graphically
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Traffic Analysis Report
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Fraud Detection Detect telephone misuse Monitor network status Ability to define different alarm levels Each alarm level can execute a different operation
Send a fax Send an E-mail Send a message to a pager Audible alarm
User defines a set of parameters for each inquiry Alarm sounded when user defined parameters violated
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MIND C.T.I. Ltd.Headquarters: U.S. Office:
MIND C.T.I. Ltd. MIND C.T.I. Inc.POB 144 333 Sylvan Ave.Yokneam Ilit Englewood Cliffs20692 Israel New Jersey, 07632,
U.S.A.
Telephone: +972-4-993-6666 Telephone: (201) 569-6967Fax: +972-4-993-7776 Fax: (201) 569-7585Email: sales@mind.co.il Email: sales@mindcti.com