MIND CTI

Internet Telephony Billing, Customer Management

and Settlement -The Required Solutions

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The Market

The emerging ITSPs, Telcos and Corporations providing Internet Telephony services require high quality solutions for:

Real Time Internet telephony billing Call Management Reports Traffic Analysis Fraud Detection Settlement/Arbitration

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New Challenges for Billing Software Providers

IP Telephony - a new industry that is rapidly growing

Software providers must respond to a variety of new gateway vendors

Gatekeeper solution Web Interface Standard billing solutions are not comprehensive

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Available Solutions Provided by the gateway manufacturers ITSPs adapting existing billing systems for

Internet billing Limitations with above solutions

Limited functionality - lacking in key features Limited flexibility - not integrated with different gateways Incomplete solution

Solution developed by professionals in billing software

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The Complete Solution Contains Real-Time billing capability

Pre-paid option Roaming

Flexibility Integration with different gateways Flexible cost calculation methods Multi-Currency billing

Scalability From 1000 to millions of customers

Web Interfaces Additional Modules

Call management reports Traffic analysis Fraud detection Inter-billing

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Pre-Paid Billing Data Flow

Gateway/ServerReal Time Agent

Billing SystemReal Time Server

1. Customer PIN, Dialed Number

Database

2. Customer Approved, Max Call Duration

3. Call Completed

4. Store Call

Internet

TCP/IP

TCP/IP

TCP/IP

TCP/IP

PSTN

Customer

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Billing System Requirements Support for real time call cut-off Automatic creation of blocks of calling cards Distributed customer administration

Customers validated at each gateway/gatekeeper

Easy customer care Ability to view new calls Ability to see customer balance immediately

Flexible cost calculation Ability to assign different tariffs on a country basis Support for multi-currencies Assign tariffs/discounts per customer and

group of destinations

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Billing System Requirements cont’d.

Various Billing Plans Automatic Invoice and Payment management Settlement/Arbitration Web Interfaces

Web Client - for Customer Service Representatives Customers able to view call details & balance on web

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Customer Web Interface

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Cost Calculation Methods

For maximum profitability, the following options should be available

Assign tariffs on a country basis Support for multi-currencies Ability to assign tariffs per customer Special rates by time of day Special rates by day of the week Discounts per customer Different rates for voice and fax

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Tariff Parameters The billing system should support the following

tariff parameters Cost per minute Resolution in seconds Minimum charge Fax charge options by page, duration or priority Discount periods Differing tariffs per origin country

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Network Options

Different Possibilities Exist Billing can be operated from one central

point for all sites in a network Each site can contain a billing system Settlement

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Network with Central Billing

Fax

Telephone

PSTN

PBX

Internet

LAN

Router

Gateway/Server

Gateway/Server

New York

Printer

LANRouter

CSRClient

Guard

CMSTraffic

Billing System

NOC

FaxTelephonePSTN

PBX

LAN

Gateway/Server Gateway/Server

Tokyo

NY-ROC

Web CSR

Web CSR

Router

Customer WebInterface

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Arbitration/Settlement The Market

Networks of providers The Corporate Networks

Requirements Provide settlement between providers Operate on data from all systems Automatically print balance tables for each ITSP Print totals for the entire net of ITSPs Provide statistical reports on volume, call flow,

duration etc.

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Corporation Requirements

Corporations Require Customized reports on telephone use - CMS

– Budget control

– Departmental and Account reports

Traffic Analysis– Optimization of resources

Fraud Detection Easy system operation and maintenance

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Call Management SystemAn Internet Telephony Call Management System

provides: User customized reports Reports on quality of service

Number of disconnected calls

Reports on busy hours Reports on top customers

Discounts

Reports on top destinations Decide on number of gateways needed

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CMS Graphic Analysis

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Call Management System cont’d.

Reports on utilization of lines Call volume over the gateways

Valuable analysis Compare rates to competitors Compare rates to traditional telcos Determine profit margin

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Traffic Analysis

Analyze call loads on gateways Aids in budget control

Analyze line utilization Report on calls per minute for

Destination Group of numbers Gateway Line

Analyze data graphically

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Traffic Analysis Report

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Fraud Detection Detect telephone misuse Monitor network status Ability to define different alarm levels Each alarm level can execute a different operation

Send a fax Send an E-mail Send a message to a pager Audible alarm

User defines a set of parameters for each inquiry Alarm sounded when user defined parameters violated

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MIND C.T.I. Ltd.

Headquarters: U.S. Office:

MIND C.T.I. Ltd. MIND C.T.I. Inc.POB 144 333 Sylvan Ave.Yokneam Ilit Englewood Cliffs20692 Israel New Jersey, 07632,

U.S.A.

Telephone: +972-4-993-6666 Telephone: (201) 569-6967Fax: +972-4-993-7776 Fax: (201) 569-7585Email: sales@mind.co.il Email: sales@mindcti.com