Introduction to Change Management by Derek Hendrikz

transcript

Introduction to Change Management

hendrikz

Derek Hendrikz Consulting

www.derekhendrikz.com

Alteration of thinking, emotional condition, environment, physical form, health or wealth.

Change…

• Change is that which people do when they can no longer

continue with what was relevant before.

• It is a conflict of awareness followed by renewed thinking.

• Change is revolutionary and transformation is evolutionary.

• Change is driven by leaders and transformation directed by

managers.

• In organizational sense, change, if accepted, initiates a

process of conversion or transformation.

• The purpose of change is to bring a new ‘state of relevance’

to consciousness.

• For example, when we started to question the relevance of kings

and Queens, a new consciousness dawned. This conflict of

awareness between what was and what should be (according to

our new thinking), brought about a new and (hopefully)

sanctioned awareness. This could cause the topplement of such

royalty, but to bring about a new reality, we will need a process

of growth and evolution, this we call transformation.

• Since there is currently no system that can claim eternal

existence, we have to constantly change (revolutionize) to stay

relevant.

• We bring about organizational change through insight,

innovation and influence.www.derekhendrikz.com

Transformation…

A process whereby one state passes to another resulting in complete change.

• Metamorphosis, a process whereby one state passes to

another, is the term that describes transformation best.

• Transformation thus implies a process, which results in a

complete change. From this, we can derive that a

transformation process is the result of a change initiative.

• In organizational sense, the purpose of transformation is

usually improvement.

• Organizational processes associated with transformation

is reorganizing, restructuring, reengineering, remodeling,

Importance of Change

“You might not like change, but you will like irrelevance even less”

General Erik Shinseki, Chief of Staff, U.S. Army

“Consistency is the refuge of the unimaginative” Oscar Wilde

"If you change the way you look at things, the things you look at change"

Dr Wayne W Dyer

Reasons for Resistance to Change

The greatest reason for resisting change is the human need

for certainty.

Change brings uncertainty, which leads to the anxiety.

Anxiety relates to the fear that my existing paradigm is in

danger.

Our paradigms create our reality and we feel safe there.

Change Management Models…

Lewin’s 3-step Change Model:

• Prepare

Unfreeze

• Execute

Change • Internalise

Refreeze

Lewin’s Change Model:

Kotter’s 8-step Change Model:

ADKAR Change Model:

Action Research:

Diagnosis

Analysis

FeedbackAction

Evaluation

Organizational Development:

• Respect for People• Trust & Support• Power Equalization• Confrontation of problems• Participation

Underlying Values:

Examples of OD Interventions:

• Sensitivity Training• Survey Feedback• Process Consultation• Team Building• Inter-group Development• Structural Development• Systems development and implementation• Strategy and scorecard development

Neuro Associative Conditioning:

Get Leverage

Interrupt the current pattern

Condition a new empowering pattern

The Four Change Stabilisers

1. Values 1. Mission

3. Culture 4. Processes

Creating Culture…

Introduction to Change Management by Derek Hendrikz

Leadership & Management