Introduction to RDCMarch 2016

Who Are RDC? • Part of the Arrow Value Recovery

Group• The world’s leading provider of IT

asset recovery services• Arrow Value Recovery handles over

9 million IT assets per year, including 2 million at the RDC facility

• Working with businesses and government organisations to help minimise the costs and maximise the value of their used IT technology

• Equipment resold to 79 countries by a

sales force that speaks 19 languages• 355,000 square foot UK

operational facility• Over 300 security cleared staff• RDC returns over £21 million to our

customers every year

BS EN ISO 9001:2008

BS EN ISO 14001:2004

PAS 99:2012

BS EN ISO 27001:2013

BS OHSAS 18001:2007

Queen’s Awards for Enterprise for

Innovation (2002)Sustainable Development

(2009) International Trade (2012)

• RDC is certified to international standards for security, environment, quality & safety

• Independently certified by the BSI, accredited world leading standards authority

• Data securely destroyed or removed by tools approved by HM Government Security Services

• Environmental permit as a WEEE Authorised Approved Treatment Facility (AATF)

• Exceed WEEE compliance targets with 0% landfill and 100% recycling & recovery of unsafe, non-working or obsolete IT equipment

PAS 141:2011

BS 11000:2010

RISK ASSURANCE & COMPLIANCE

GLOBAL CAPABILITIES

RDC helps customers to get the best value from their used technology

Buyback • Suitable for projects where

specifications of equipment are known or where equipment has values in excess of the cost of disposal

• Costs are deducted from the value in the equipment

• Equipment is purchased from the customer by RDC

Asset Recovery

Remarketing Remarketing • Suitable for ongoing

contracts or where exact specifications of equipment are not known

• Customer pays for services to be performed

• Equipment is resold, with a percentage of the resale value returned to the customer

Redundant Stock Purchase

• Unused and boxed equipment can be purchased from the customer by RDC

Buyback

Redundant Stock Purchase

ASSET RECOVERY SERVICES

Intuitive online site that makes collection requests and processing more cost and time efficient

Solution • Simple and faster process

to follow with ability to clone previous reports

• One site for all collection requests in a user friendly format

• Reports automatically produced once the requests have been made

• Access on multiple platforms including tablets and SmartPhones

Challenge • Time needed to

complete a collection request form is lengthy and not efficient

• Customers using outdated versions of RDC forms

• Time taken to produce and receive reports varies when timescales are short

• Lack of access across new technology platforms

Benefits• Request form remembers

contacts details saving time when completing the form

• Intuitive interaction immediately familiar to anyone who uses the internet

• Reduces waiting time and access 24/7/365 instead of 09:00 – 17:00 Mon – Fri

• Users without immediate access to word processor or spreadsheet now able to make requests

Maximise Value

Collections

Reporting

MYDATA

Collection, refurbishment and repair of used technology, before redeployment to a customer site or donation to charity

Refurbishment • Equipment can be

refurbished with a number of tasks including cleaning, upgrading and downgrading to meet a customer’s specific requirements

• Equipment can be reimaged with customer-specific builds or as part of the Microsoft Authorised Refurbisher scheme

Reuse

Re-deployment Redeployment • Equipment can be

reused within the customer’s estate, reducing expenditure on new equipment

• All equipment is put through Portable Appliance Testing, and functionality testing. All data is eradicated

• Equipment can be stored at RDC’s site until required by the customer

Charity Options • Equipment can be

refurbished and donated to charity

• Revenue generated from the resale of equipment can be donated to charity

Refurbishment

Charity Options

ASSET REUSE

A range of secure solutions to remove data from customer equipment at their site or ensure secure transportation between sites

On-site Data Eradication• Improved data security by

ensuring data never leaves the customer’s site

• Preserves residual value in equipment

• Flexible options depending on volume of drives, type of technology and location

Security

Secure LogisticsSecure Logistics• Multiple options

depending on budget and volume

• ISO 27001 approved multi-drop courier

• Dedicated vehicles• GPS tracked point to

point logistics with secure locked boxes and SC cleared drivers

On-site Destruction • Maximum security

solution suitable for data classified as ‘Top Secret’

• Degaussing at customer’s site is suitable for magnetic media. Degaussed drives are then shredded on return to RDC

• On-site shredding is suitable for both SSDs and HDDs and gives visible results

On-site Destruction

On-site Eradication

ENHANCED SECURITY OPTIONS

HMG IAS5NIST 800-88

JSP 440

CESGCPNI

US NSA/German DIN

Global compliance with UK and US

standards met as a minimum

ISO 27001HMG Approval

RISK ASSURANCE & COMPLIANCE

Certified Processes

Award Winning Services

Zero Landfill

• ISO 14001• PAS 141

• Queen’s award for Enterprise for Sustainable Development

• CIWM – Recycler of the Year

• 100% diversion from landfill

• Full mass balance reporting 0%

Landfill

Environmentally ConsciousDescription Weight

in KgsPercentage

%

Recycling Input 38652.30 100.00 %

Ferrous (Iron/Steel) 21462.81 55.5279 %Aluminium 3773.17 9.7618 %Copper 3532.69 9.1397 %Monitor Glass 1476.98 3.8212 %Lead 441.86 1.1432 %Other Metals 1497.23 3.8736 %Oxide/Plastic 6214.43 16.0778 %Precious Metals 9.37 0.0242 %

Total Reclaim 38408.54 99.3694 %Process Loss/Slag 243.76 0.6306 %To Landfill 0.00 0.00 %

Administration & Reporting• Online portal allows 24/7

collection request management

• All data eradication certificates held on file for a minimum of 7 years

• Full audit trail for all items collected

• Comprehensive selection of reports available on request

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info@rdc.co.uk01376 336400