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7/30/2019 IT Communications: Trends in Higher Ed (163664552)
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IT COMMUNICATIONS: TRENDS INHIGHER EDUCATION
A P R I L 1 6 , 2 0 1 3
M A R K K A T S O U R O S ( P EN N S T A T E )
J I M J O K L ( U N I V E R S I T Y O F V I R G I NI A )
ACTI-CIA Communications Infrastructure
and Applications
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ACTI-CIA Background
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Many of the group members haveparticipated in several precursor groups Voice Over IP Working Group
Wireless Working Group
Integrated Communications Strategies WorkingGroup
Converged Communications Working Group
Communication, Collaboration, and Mobility (CCM) Working Group
ACTI-CIA - CommunicationsInfrastructure and Applications
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Participants
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ACTI-CIA Mission Statement
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The ACTI Communications Infrastructure and Applications (ACTI-CIA) Working Group focuses on the challenges thathigher-education institutions face with respect to enterprise communication, collaboration, and mobility. Groupparticipants pool their collective resources, time, and energy towards investigating specific challenges and opportunities inthis space, sharing individual solutions, and developing effective practices for the higher-education community.
ACTI-CIA aims to help the organizational decision-makers in this space (senior IT managers, CIOs, CTOs, COOs, CFOs,provosts, etc.) focus on the important communication technology issues: emerging and evolving technologies, operationalchallenges, peer benchmarking, policies and procedures, federal and state regulations, staffing and service structures,
strategic planning, sustainable funding models, and other relevant topics. In addition, we believe it is crucial to provide aforum for meeting with vendors, especially as more core IT services are potentially commoditized and/or cast into thecloud, and as the seamless integration and interoperability of multiple vended and locally-developed solutions becomeseven more of a necessity and challenge.
The scope of this working group typically includes investigations around:
Telecommunications, including IP telephony, dual-mode phones, wireless, mobile infrastructures, and fixed-mobile convergence
Unified communications
Collaborative communications, including presence awareness, videoconferencing, telepresence, application sharing, andcollaboration platforms
Communication in the cloud
Support for specific communications technologies, such as VoIP, SIP, campus LAN/Wi-Fi, cellular, GPS, and GIS
Emergency communications management and notification
Social networking
The working group welcomes input, ideas, and participation from the higher education community
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ACTI-CIA: How we work
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Bi-weekly conference calls and occasional meetings Decide on projects Coordinate activities Compare notes
Content Development Interview the experts Guest speakers Occasional surveys
Content Dissemination Publications Webinars Meetings
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Current Working Group Agenda
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Telecommunications Survey
DAS Alternatives
Emergency Communication Services
Unification of Communications(Integration/Collaboration)
Softphone Deployment and Support
Voice Integration with third-party products andservices
Open-Source VoIP/UC
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Some Accomplishments
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Distributed Antenna Systems (DAS) Briefing Note
What is a DAS?
The term is overloaded with multiple definitions
Some of the potential alternatives to DAS deployments Depending on your goals, alternatives may exist
DAS funding possibilities
Carrier vs. campus vs. integrator
Potential future technology
http://net.educause.edu/ir/library/pdf/ACTI1210.pdf
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Partial Accomplishment
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Demystification of Campus VoIP Deployments
You hear that every school other has converted years ago, buthow many really have?
How are schools dealing with emergency services
Wiring closet UPS runtime; generator backup?
Analog devices?
Networking
Converged vs. private network; Voice VLAN; QoS, etc?
Softphones Are they practical for hard endpoint replacement?
Mobile Clients
Are they supportable?
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Partial Accomplishment
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Demystification of Campus VoIP Deployments
VoIP Survey completed
During analysis we realized that we also needed information on VoIP security
Payload and Call Control Encryption
VPN support for teleworkers
Softphones without VPN
Please help:https://www.surveymonkey.com/s/QLZTGQV
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Some Accomplishments
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ACTI Conversation – August 2012
SIP Services: Communication in the Cloud
Focus Internet2 NET+ SIP cloud-based services, including the RFP process that was used toprocure the services, what services are being offered, and the status of deployment
Speakers Randy Brogle, Senior Director, Network Services and Business Operations,
Internet2
Walt Magnussen, Director of Telecommunications and Director, Internet2Technology Evaluation Center at Texas A&M University and U.S. UCANPublic Safety
Ric Simmons, Deputy CIO/Executive Director, Louisiana State University
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Some Accomplishments
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Emergency Communication Management and theCleary ACT
Educause-Live Webinar – February 28, 2013
http://www.educause.edu/library/resources/emergency-communications-management-and-clery-act
Main Topics
ENS selection and deployment ENS policy and best practices
Implications of the Cleary ACT and lessons learned at PSU
Killer mobile apps everyone should have
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Work in Progress
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Emergency Communications
7 Things paper on emergency communications (“Seven Things You Should Know About Emergency Notification Strategy”)
Article/Guide: Many schools are in the midst of putting outnew RFPs and renewing contracts with vendors. This will bean updated list of requirements and needs based on what has been learned since initial contracts were put into place a few
years back. (Technology, communication habits, and bestpractices have significantly evolved.)
Institutional case studies
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What to watch
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You can tell by some of our projects what we think isimportant to watch.
Additional areas for consideration: Are requirements for voice security changing?
Do you always consider the network a hostile environment? Security update to VoIP survey
How quickly are hosted VoIP services maturing
PBX, Call Center, etc.
NET+ Services
DAS Will it continue to be harder to make vendors pay for the systems?
Are mobile VoIP applications turning into a viable alternative?
Emergency Notification
Do you need to be doing more?
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What to watch
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Social networking and collaboration platforms
Cloud communications
Communication applications and
privacy/security/IP implications Best practices around communication service
management (ITSM applied to communicationservices)
802.11ac
IPTV
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Questions and Discussion
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Questions and Discussion
Which projects are of interest to you or your school?
Questions
What are we missing?
Given our revised mission statement, are there other topics ortopics that we should try to address earlier?
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Thank You