JAN. 13-15 & 25-28 (8:00AM-5:00PM EACH DAY)

@ AKW CONSTRUCTION & ROOFING TRAINING ROOM

YOU’LL LEARN ABOUT:

REGISTER BY JAN. 5: $775 member / $975 non-member REGISTER JAN. 6-12: $850member / $1,050 non-member

Cancellation policy applies.

• Occupancy rates

• Comprehensive marketing plans

• Sales team management and product readiness

• Equitable treatment of current and potential residents

• Resident retention and maintaining a positive company image

• Communicating with residents

• Customer service and issue resolution

• Enforcing company policy &complying with laws and regulations

• Property inspections

• Preventive maintenance programs, service request process

and apartment turnover

• Working with contractors and vendors

• Recruiting high-caliber employees

• Employee orientation and training

• Employee evaluation

• Employment regulations and record keeping

• Analyzing the property’s financial operations

and taking corrective actions for underperformance

• Monitoring property performance to achieve

the owner’s investment goals

• Accounting principles and practices

• Maximizing net operating income

• Reporting property performance accurately

Hosted by:

Katie is a Keynote Speaker, Facilitator & Inspiration Specialist. She has almost 20 years of experience in the multifamily industry and has successfully managed properties,

capital improvements, employees, crisis and finances with professionalism and confidence. Katie is a CAPS, CAM and NALP credential holder and a licensed Louisiana Realtor. As a faculty member of NAAEI, she facilitates credential courses and is dedicated to educating industry professionals. Her passion is people, and her mission is to inspire success one person at a time!

Instructor: KATIE RIGSBY

Learn more and register at www.taaonline.org/credentials