Jordan’s ICT Industry Classification and Statistics 2009

July 2010

Survey Methodology Based on the International Standard Industrial Classification –

ISIC version 4.0

Focused on ICT and IT Enabled Services (ITES) activities

Targeted the whole ICT and ITES Sector in Jordan

Designed to provide information on:

– ICT and ITES revenue (domestic and export)

– ICT and ITES export markets

– ICT and ITES employment

– ICT and ITES investments

Conducted by int@j and MoICT

Survey Participants Summary

Category Total

Initial Identified Companies 488

Non-ICT/ICTES Identified Companies - 1st Stage Verification 24

Total Targeted Companies to fill the Survey 464

Non-ICT/ICTES Identified Companies - 2nd Stage Verification 22

Total ICT/ICTES Identified Companies 442

Total Companies Completed the Survey 257

Total Companies Did Not Fill the Survey 185

Survey Participants

Survey Participants

Companies ActivitiesISIC ISIC Activity Total

2610 Manufacture of electronic components and boards 62620 Manufacture of computers and peripheral equipment 34651 Wholesale of computers, peripheral and software 815820 Software publishing 416110 Wired telecommunications activities 336120 Wireless telecommunications activities 166130 Satellite telecommunications activities 26190 Other telecommunications activities 246201 Computer programming activities 1376202 Computer consultancy and computer facilities management 366209 Other information technology and computer service activities 526311 Data processing, hosting and related activities 96312 Web portals 479511 Repair of computers and peripheral equipment 31

263001 Manufacture of data communications equipment 1332001 Installation of communications equipment 29332002 Installation of mainframe and similar computers 6465201 Wholesale of telephone and communications equipment 13951202 Repair of communications transmission equipment 2

8220 Activities of call centers 2Training Training 2

Category Total Domestic Export

Total Revenue $2,198,710,470 $1,974,907,344 $223,803,127

Telecom $1,299,916,994 $1,288,298,369 $11,618,624

IT $894,988,247 $685,461,382 $209,526,864

ITES $3,272,045 $614,407 $2,657,638

Training $533,185 $533,185 $0

Summary 2009

Summary 2009

Employment Total

ICT and ITES Sector Employment 14,928

IT Employment 11,000

Major Telecom Operators Employment 3,594

ITES Employment 334

Summary 2003 - 2009 2003 2004 2005 2006 2007 2008 2009

IT Export Revenue $69m $79m $162m $191m $196m $226m $209m

Growth % 74.16% 13.89% 105% 17.80% 2.81% 15.21% -7.64%

% of Total Revenues 24% 18% 28% 25.00% 22.30% 23.57% 23.41%

IT Domestic Revenue $226m $361m $418m $578 $686m $735m $685m

Growth % 20.02% 59.65% 15.80% 38.33% 18.58% 7.22% -6.81%

% of Total Revenues 76% 82% 72% 75.00% 77.70% 76.43% 76.59%

IT Total Revenue $295m $440m $580m $770m $882m $962m $894m

Growth % 29.51% 48.87% 31.86% 32.57% 14.66% 9.00% -7.01%

IT FDI (Yearly) $11m $3m $10m $13m $3m $2m $16m

IT FDI (Cumulative) $79m $82m $93m $106m $109m $111m $127m

IT Employment 8,117 8,523 10,032 10,712 11,034 10,294 11,000

IT Revenue 2003 - 2009

IT Export Revenue 2003 - 2009

IT Domestic Revenue 2003 - 2009

Domestic vs. Export IT Revenue

IT FDI (Cumulative) 2003 - 2009

Employment by Sub-segment

Group Total IT Major Telecom ITES

Employment of Companies who Completed the Survey

11,544

7,716

3,494 334

Employment of Companies who did not Complete the Survey

3,384

3,284

100 0

Total 14,928 11,000 3,594 334

Employment by Category

Category Total

Employment by Function

Management 1,967Marketing 394Technical 5,645

HR & Admin 1,112Sales 1,715

Operations 2,705Customer Care 1,389

Employment by Nationality

Jordanian Employees 14,420Foreign Employees 508

Employment by LocationLocal 14,609

Abroad 319

Employment by GenderMale 11,382

Female 3,546Total Employment 14,928

Investment in IT

Investment in IT

Country Number of Companies Amount (USD)

Local 18 $22,497,616

Foreign 9 $16,231,326

Total $38,728,942

Value Added Services in ITExcluding the following from IT Revenue:

• 4651: Wholesale of computers, computer peripheral equipment and software

• 5820: Software publishing

• 465201: Wholesale of telephone and communications equipment

Domestic USD 685m

Exports USD 209m

Sector Statistics 2009

Top Export Countries

Thank You