( +61456221827

* keith@palmerwa.com.au

- 45ChaucerStreetYokineWA6060

7TheStrandBunburyWA6230

Openandconsistent,Istrivetobuildacultureofelevatedclientrelationships,leadwithanenergyandcommitmentthatenhancesteamperformance,buildsconfidenceandtrustwithallstakeholders,andamrelentlessindrivingsustainableprofitsandgrowth.

Acrosstheengineering,construction,infrastructureandtechnologysectors,I’macutelyfocussedoncreatingcompetitiveadvantageandclientvalue,withenthusiasm,acleararticulatedfocusandaccountableperformance.

Therecipientofnumeroussales,customerserviceandinnovationawards,Ibuildnewbusiness,consolidatecustomerloyaltyandpromotevital,lastingrelationshipswithallbusinesspartners.

KEYATTRIBUTES

� Buildsteamswithanachievementmentalityandobjective� Ensuresdeliveryoftimelyprojectoutcomes,alwaysbuildingstakeholderconfidence� Developstrust,securinglong-termpartnershipsthatdeliversustainable,profitablerelationships� Drivescustomerservicefocusaroundquality(QA)principlesandinnovation� Apassionforproductivityandthetoolsthatassistinenhancingit

CAREERHISTORY

CardnoBusinessDevelopmentManager(WA)-PropertyandInfrastructure,November2015–PresentOfficeManager,October2014–November2015

LeadershipandbusinessdevelopmentrolewithabrieftogrowtheCardnoclientbasesellinganexpandedrangeofservicesacrossgovernment,business,development,constructionandinfrastructuremarkets.

� 86%+tendersuccessstrikerate2016,blitzallKPI’sandhavegrownCardnofromobscuritytomarketleadership� Growintonewandprofitablemarketsandclients-leveragingexistingrelationshipsandprospectingacrossPerthand

SouthWestWA� Majorproposalsandsubmissions

OpusInternationalConsultantsWABusinessDevelopment,November2013–October2014RegionalManager,February2012–October2014

RecruitedtorebuildandreinventanailingengineeringconsultancybusinessinSouthWestWA.Significantlyimprovedfinancialperformance,introducedawinning,customer-focusedculture,developingsustainablebusinessrelationshipsandturnedaroundaloss-makingbusiness-increasingmargins,reducingcostswithafocusonprofitablecorebusinessandpursuingtargetednewopportunities.WithinayearofmymovetoCardno,thebusinesswasclosed.

� WinnerOpusinternationalawardforClientRelationships2013basedaroundCommunityEngagementandunderstandingofcommunityneedswithintheManjimupTownRevitalisation(awardletterfromCEOattached)

� ProjectDirectorrolesincluding25%profitreturnonaprojectedbreak-even$.75millionfeeslocalproject� Writeandleadproposalbidsandtenders� Developandpresentarangeofmentoringandtrainingcoursesforstaffatalllevelsandgeographies

HolcimSalesandMarketingManager,December2006–January2012

Fullfinancialaccountabilityandresponsibilityforsales,budgets,reportingandperformance=grewprofits,developedandimplementednewproduct,stafftrainingaswellasmultiplemarketingcampaignsandstrategies

� Droverevenuegrowthyear-on-year,whilstatthesametimeachievingincreasedbothEBITandprofitpercentage–auniqueachievementintheHolcimnationalbusiness

� Consistentlygrewprofitandprofitmarginsinthedecorativeconcretebusinessandachievedthehighestrevenuesharein

KeithPalmer

Holcimbusinessworldwide� Wonmajorcommercialandinfrastructureprojects-grewonesmall,specificHolcimmerchandisingopportunityfroma

breakevenpositiontoanannualEBITofover$130,000perannumwithin2years� WinnerHolcim(Australia)OutstandingAchievementinSalesaward,2009-2010recognisingdevelopmentofsustainable

clientrelationships� WroteandintroducedHolcimPlatinumPartnerProgramme&SouthWestCommunityFunddefensivemarketingstrategy,

inpartnershipwithWANewsandCityofBunbury,obtainingmajormediacommitmentsandraisingover$100,000todistributewithinthecommunity–annihilatingthethreatposedbyanincomingmajor,nationalcompetitor

� InitiatedCustomerRelationshipManager(CRM)softwarewhichwasthenrolledoutnationally,indoingsodrasticallyimprovedclientcontacteffectivenessandaccountability

BGCConstructionSpecialistMulti-StoreyConstruction,December2005–December2006

Contractedtoproblem-solvemultiplestoreyconstructionissuesandprovidebusinessandconstructionadvice

� Developedcustomerservicemodels&strategies,ledfrontlinestafftrainingincludingdevelopingtrainingandmentoringforstafftodealwithdifficultsituationsandclients

� Frontlineambassadorfornegotiatingcontentiousissueswithclientsandclosedoutoverdueandproblembuilds� OfferedroleofBusiness&QualityManager2006,lefttotakeupopportunitywithReadymix

WesternEdgeResortsManagingDirector,1995–2005

Multi-storeyconstructionanddevelopment,hands-onprojectmanagementandsupervisionforup-marketcommercial,touristandresidentialproperties

� Developedsalesstrategiesaroundin-housequalityandOH&Spolicies,proceduresandsystems,takingprojectsfromdesignthroughtofit-out&commercialmanagement,settingandmeetingbudgets

ZytechMarketingManagingDirector,1988–1995

Builtcompanyfromastart-uptorevenueinexcessof$1million/monthwithin5yearswithinnovative,relentlesssalesandmarketingactivities-soldtothethenpubliclylisted,AlphaWest(nowpartofOptus)

� WinnerWABusinessAwards-TotalQualityManagement;representedWesternAustraliaatAustralianBusinessAwardspresentedbyPrimeMinisterRobertHawke

� WinnerMostInnovativeBusinessWA� Runner-Up,WAIndustryandExportAwards(RegionalBusiness),beatenbyWoodsidePetroleum� TwiceWinnerMacWorldAustraliaAwards-BestPeripheralProduct� WinnerMacWorldAustraliaAwards(GoldAward)-BestCustomerService(beatingApple)� Pioneeredandpart-financeddevelopmentoffirstAustralian-developeddigitalCRM

EDUCATION&TRAINING

UniversityofWesternAustraliaBachelorofArts(Comms),1987

EdithCowanUniversity(WASTC)DiplomaofTeaching,1978

SouthWestTAFEBusinessManagement,1988

WAWinner,FiveOutstandingAustralians,1987

Written,presentedandattendednumerousseminars,conferences,stafftrainingandvarioustradeandindustrycourses

PROFESSIONALASSOCIATIONS

EngineersAustralia(committeemember)

AustralianInstituteofProjectManagers

InstituteofPublicWorksEngineeringAustralasiaIPWEA(committeemember)

BuildingDisputePractitioners’Society

MasterBuildersAssociationofWesternAustralia(committeemember)

ConcreteInstituteofAustralia(6yearsstatecommitteemember)

FellowoftheSalesandMarketingInstituteofAustralia

AustralianInstituteofCompanyDirectors

ENDORSEMENTS

LinkedInendorsementsincludeManagement(99+),ProjectPlanning(99+),BusinessDevelopmentandNewBusinessDevelopment(76),ProjectManagement(76),Leadership(46),othercategories(465),multiplerecommendationsbelow-

AntheaAirey,ProjectLeaderScientificServices,AireyTaylorConsulting(Perth)

� KeithisacommitteememberoftheConcreteInstituteofAustralia-WAbranch.TheConcreteInstituteisanotforprofitorganisationfocussedondeliveringeducationalandnetworkingopportunitiesformembersfosteringexcellenceinconcretedesign,constructionandmaterials.WewerealldelightedwhenKeithchampionedaregionalseminar"FibreReinforcement"inBunbury,aprojectwhichhadbeenlanguishingforsomeyears.Keithbroughtawinningcombinationofmarketawareness,organisationalabilityandcontagiousenthusiasmtothetask.Theeventwasasuccessattracting60personsmostofwhomwerenon-members,allcostswerecoveredandasmallprofitdelivered.Someluckyorganisationwillemploythismoverandshakerwithabilitytodeliveronprojects.(January2012)

MartinCeccon,GlobalHeadofInnovationatHolcim(Switzerland)-

� IhavegottoknowKeithasahighlypassionateandinnovativeSalesandMarketingManager,withdrivetoimprovecustomersatisfactionandloyaltyasabaseforasustainedhighperformanceofhisbusiness.Apartfromhisbusinessdedication,healsohasastrongfocusonenvironmentalperformanceandsocialresponsibility.IwishKeithallthebestinhisnewposition.(February2012)

RobertSaunders,NationalBDManageratCalibreConsulting(Brisbane)-

� Keithshowedshrewdbusinessacumendevelopingthe[Opus]Bunburybusinessduringdifficultmarketconditions,displayinganunselfishapproachanda"bestforbusiness"attitude.(April2013)

LindaFitzhardinge,ManageratAustralianInstituteofCompanyDirectors(Sydney)

� Keith'sprofessionalismandexpertiseinbusinessdevelopmentintheprofessionalservices/consultingfieldisenviable.Hedemonstratesagenuineunderstandingoftheclients’requirementsandensuresconsistentdeliveryoftailoredandprofitablesolutions.Keithissupportiveofcolleaguesandpeers,takingagenuineinterestinthewellbeingofthoseheinteractswith.IhavenohesitationinrecommendingKeithforhisexpertisebutmoreimportantlyforthekindnesshedisplaystoallhemeets.(August2014)

RogerJohnstone,BusinessDevelopment/SRPatStructerreConsultingEngineers(Bunbury)

� IhaveknownKeithfor15+years.Heisknowledgeableinallfacetsofbuilding,constructionandIT.Anexpertinconcreteandreinforcing,Keithisanassettoourbuildingindustry.HighachieverinBusinessdevelopmentandCustomerservice.(August2014)

REFEREES

Availableonrequest