Post on 18-May-2015
description
transcript
KM2 Provides High Performance Call Center & Contact Management Services
Inbound/Outbound Customer Care and Support, Collec6ons, Tech Support,
TeleSales, Social Media Support & More…
Global Management Experience Accent Neutral English & Mul6‐lingual
US‐based Technology and Business Processes – MPLS, PCI, SAS 70
NEARSHORE PRICE
ADVANTAGE
BARBADOS GRENADA
HONDURAS ST. LUCIA
KM2 Core Services
Customer Care and Support Services
Accounts Receivable Management & 1st Party
Collec6ons/Recovery
Sales & Telemarke6ng
Technical Support Back Office Processing Services
Social Media Support
Voice, email, Chat (proac1ve, reac1ve and exit), Social Media and Social Forum Management
KM2 Locations KM² is headquartered in Atlanta, GA, and has three operating centers in the English-Speaking Caribbean and one in Central America. These centers allow
for maximum redundancy and support business continuity.
BARBADOS • KM² center in Barbados is located in the capital city Bridgetown. • This location offers excellent computer literacy and technically skilled agents.
GRENADA • The KM² center in Grenada is located in Grenville. • This location offers agents skilled in sales, customer service and telemarketing.
HONDURAS • The KM² center in Honduras is located in San Pedro Sula. • This location offers a highly skilled bi-lingual labor force.
ST. LUCIA • KM² center in St. Lucia is located in Castries, the capital. • There is an abundant highly skilled and trained agent pool.
KM2 Technology
InContact CMS Suite – Full feature func3onality
Network Infrastructure Centered in the Terremark NAP in Miami Fully redundant routers, switches, and servers,
no single point of failure
Data Center Security & Integrity All client data is stored in the US
Telecom – Mul3ple providers in each center Back‐up Services – mul3ple points of entry;
redundant internet Op3miza3on – en3re network is based on
Cisco equipment, op3mized voice traffic
KM2 Clients – Brands Supported
KM2 Value Added Performance
Our Agents are your Customer Champions! • We know what our clients stand for and we communicate it through words and ac5ons.
We Know Your Customers. • We listen to them. • Observe them. • What you promise is what they get and more.
We Take Ownership. • We champion the idea that "I am the one."
• For each member of our team, this means "I am the one who first spoke with this customer.
• And, at the end of the day, I am the one who will follow through to be sure we met their needs.”
We Add Value at Each Step of the Way. • Whatever it is that we do, we do it with the you and your customer in mind.
• Your Customers inquiry or problem is resolved in one call.
KM2 Customer Care & Support Services
Strong Affinity to US Customers Solid Work Ethic, Highly Educated Workforce Very Low ATri3on, High Employee Sa3sfac3on Low Labor and Overhead/Indirect Costs Stable, Democra3c Countries Accent Neutral English, Spanish, and more…
Contact: Joe Wester +1.262.790.2656 joe.wester@km2solu3ons.com