KNOWLEDGE MANAGEMENT

AND LESSONS LEARNED

Dr Judy Payne

Basic

definitions

Why lessons

learned

databases don’t

work

What DOES

work?

Knowledge

A body of understanding and skills that is

constructed by people and increased through interaction with other people and with

information

AS 5037-2005 Knowledge management – a guide

Knowledge management A multi-disciplinary approach to improving

organisational outcomes and learning by

optimising the use of knowledge

Based on AS 5037-2005 Knowledge management – a guide

KNOWLEDGE

IS MORE

THAN

INFORMATION

The lessons learned fridge

The well-managed fridge

The fridge with someone to talk to

Contact Nigel

Limitations of lessons learned

1. IM, not KM.

2. Supply-driven.

3. Little or no context.

4. Usually no way of checking

understanding.

5. People don’t know what they don’t

know, so how do they know what to

look for?

6. What if people don’t want to share

what they have learned? Or don’t

want to learn?

Good things about lessons learned

• Learning and review workshops (some!)

• Reflection on what has happened

• A record of issues that can be analysed and

acted on

So what DOES work?

Time.

Trust.

Fairness.

information

What does

anyone know

about....?

Time.

Trust.

Fairness.

CONTEXT IS

EVERYTHING

judy@hemdean.co.uk

@judypayne