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Knowledge Management:integrated web platformfor sport events organizers
May 8, 2009 - Lausanne
MSA 2009 students:Murielle WilliTania TeohBenoît AmmannThierry Fontannaz
Presentation held during the “2009 INTERNATIONAL SPORTS MANAGEMENT CONFERENCE”,held in Lausanne, Switzerland - May 6-8, 2009
What is knowledge ?
Knowledge is defined by the Oxford English Dictionary as (i) expertise, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject, (ii) what is known in a particular field or in total; facts and information or (iii) awareness or familiarity gained by experience of a fact or situation.
What is knowledge ?
Knowledge is defined by the Oxford English Dictionary as (i) expertise, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject, (ii) what is known in a particular field or in total; facts and information or (iii) awareness or familiarity gained by experience of a fact or situation.
expertise
skills
understandingfacts
information
what is known
awareness
experience of a fact/situation
What do the experts say ?
Explicit – Tacit ; Individual - Collective Codified – Uncodified ; Concrete –
Abstract ;Diffused – Undiffused
Data – Information – Knowledge – Wisdom
Artefacts – Skills – Heuristics –Experience – Natural talent“Information is not knowledge.“
“The only source of knowledge is experience.“
“Imagination is more important than knowledge.“
[Nonaka & Tekeuchi: matrix of knowledge types]
[Boisot: I-Space model]
[Les Alberthal]
[Snowden: knowledge types]
What do the experts say ?
Explicit – Tacit ; Individual - Collective Codified – Uncodified ; Concrete –
Abstract ;Diffused – Undiffused
Data – Information – Knowledge – Wisdom
Artefacts – Skills – Heuristics –Experience – Natural talent“Information is not knowledge.“
“The only source of knowledge is experience.“
“Imagination is more important than knowledge.“
[Nonaka & Tekeuchi: matrix of knowledge types]
[Boisot: I-Space model]
[Les Alberthal]
[Snowden: knowledge types]
explicit
knowledge
tacit
knowledge
…
Knowledge management process
Identify /Capture
Codify Store Diffuse
[Furrer, Knowledge Transfer in Sports Events, 2009]
How to make it happen… or not « You must write your knowledge in a
document / database…… you can decide the level of detail.It might be used by somebody in future. »
How to make it happen… or not « You must write your knowledge in a
document / database…… you can decide the level of detail.It might be used by somebody in future. »
Key success factors for effective knowledge sharing: Must be voluntary Requires an audience Ideally integrated with daily
business/work
Key success factors for effective knowledge sharing: Must be voluntary Requires an audience Ideally integrated with daily
business/work [Wolf et al. – 2009]
Technology + Sport = winning team ? Sport
Similar management processes in different sports/events organizations not competing against each others huge potential for collaboration if people come together
Technology Capture Code Store Diffuse Bring people together
Integrated Web Platform
all-in-one web platformKnowledge Management (KM) + Event Management (EM)
- integration of daily management - integration from the beginning- smaller time investment !!!
Identify /Capture
Codify Store Diffuse
Event Management
Share knowledge through specific ‘online workshops’
Documents / Templates /Links / etc. Case studies Generic statutes,
masterplan, budget, check lists, contracts, etc.
Blogs from experts Discussion forums FAQ – Ask the expert RSS
COMMUNITY SECTION EVENT PRIVATE SECTION
Clients: all sportevents managers
Manage the events and store information: masterplan / status reports
Documents storage:- Jobs/Positions descriptions- Minutes from meetings- Technical manuals- Org. Chart (staff list)- News
Access to all the previous event organizers ‘knowledge’(= virtual observer)
Clients: IFs, Independent sport events organizers
profile
Bring OC togetherBring all the sport managers together
Integrated web platform for events org.
Track & FieldMeeting
Ice-HockeyWorld Champ.
FootballTournament
Sport Org.XYZ
COMMUNITY SECTION
Integrated web platform for events org.
OC2007
OC2009
OC20xx
OC2008
Event OrganizerSport Governing Body
EVENT PRIVATE SECTION
Integrated Web Platform
Services provided and issues:
Event Management Tools (for OC): Masterplan related to each specific area
(transportation, …) Capture knowledge before, during and after event Content: daily management processes to be updated
by project managers or other key people of the OC Secured access (login), only for current OC or
next OC (= virtual observer) Database of the last Event OC (past masterplans and
docs) Comparing with previous OC
Help the Knowledge transfer between the OC within the same sport organisation / event
Integrated web platform for events org.
Connecting people with people Using web technologies to link
documents withdocuments and people with documents
And make it part of daily business !
Conclusion:
References
Wikipedia Nonaka & Tekeuchi. 1995 Boisot. 1998 Institute of Knowledge Transfer,
http://www.ikt.org.uk/resources.aspx Alberthal, Les. Remarks to the Financial Executives
Institute. Dallas. 2005 Snowden Furrer, Philippe. Knowledge Transfer in Sports Events. MSA
presentation. 2009 Wolf, Happ, Rauhut. Enterprise 2.0 Knowledge
Management – a revolution of knowledge. T Systems. 2009
Contacts
MSA 2009 students Tania Teoh tania.teoh@epfl.ch Murielle Willi murielle.willi@epfl.ch Benoît Ammann benoit.ammann@epfl.ch Thierry Fontannaz tfontannaz@godfrey.ch