Welcome2012 Mid Market Corporate2012 Mid-Market Corporate

Benefits Summit

J h G L dJohn G. LydayBunzl Distribution

1January 23, 2012

Leadership and EmployeeLeadership and Employee Communications (during an uncertain and ever-changing

business climate)business climate)

John G. LydayBunzl Distribution

2January 23, 2012

Harvard Business ReviewAugust 2009

Leadership in a (Permanent)Leadership in a (Permanent) CrisisCrisis

Wh th thi ’t• When the economy recovers, things won’t return to normal – and a different mode of l d hi ill b i dleadership will be required

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• When will we get back to Normal?Normal?

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What We Face ExternallyWhat We Face ExternallyThe “Perfect Storm”

Economic slowdownPolitical

environmentSales and Profit

challenges

Maturing workforce

Healthcare reform

challenges

Morale erosion

Increasing Regulatory requirements

ObesityUnemployment

5The business environment is increasingly unpredictable, and complex

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Mercer, What’s WorkingJune 2011

• 1 in 2 US employees looking to leave or checkedlooking to leave or checked outout

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How We’ve Responded InternallyHow We ve Responded Internally

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Employee engagement programs

Cut operating costs

Wellness ProgramsWage freezes Wellness Programs

Chronic Condition management

Benefit/Compensation statements

Plan design changes, cost sharing

Surveys

cost sharing

LayoffsCommunications

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Some Good NewsSome Good News

• December 2011December 2011– 200,000 new jobs– Unemployment 8.5%p y

• Head hunters are swampedp

• Consultants are busyConsultants are busy

• Election year economics8

Election year economics

The New NormalThe New Normal

• UncertaintyUncertainty

E h i b i li t• Ever-changing business climate

• Get on board the train or….

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1 ) Take care of yourself1.) Take care of yourself

• Get comfortable with the new normal

• Enhance your business acumen

• Become a Change LeaderBecome a Change Leader

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Lewin’s Change ModelLewin s Change Model

• UnfreezeUnfreeze

Ch• Change

• Refreeze

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2 ) Help your leaders help you2.) Help your leaders help you

• Benefits business caseBenefits business case

L d W ll E li t d• Leaders: Wellness Evangelists and Champions

• Data, Data, Data, ,

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3 ) Keep employees engaged3.) Keep employees engaged• Walking off a cliffg

• Comp/benefits statements workp

• Healthcare “Reform”

• Employee stories, Social Media

• Be candid, share more data

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SummarySummary

• New NormalNew Normal

T k C f Y lf• Take Care of Yourself

• Help your leaders help you

• Keep employees engaged

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• Thank You

• Enjoy the conference

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