Post on 08-Sep-2014
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Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Here be Monsters
Marsh of Change
Resistance
Chasm of Re-org
NirvanaExcellence, Perfection
100% Value created, 100% Fun
Here be Monsters
Woods of Lost Managers
The Way of
the Kanban
Lessons Learned from Coaching 50+ Kanban Teams
Christophe Achouiantz Lean/Agile Coachhttp://leanagileprojects.blogspot.se@ChrisAch
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Lessons Learned
• Why Kanban?• The Kanban Method• Introducing and supporting Kanban• Creating a Culture of Continuous
Improvements• Scaling Coaching
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
THE KANBAN METHODLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Some visual policies(ticket design, colours, etc.)
% of Policies reusable between Kanban
Systems
Context is Everything
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
You Grow a Kanban System You do not Summon It
Yes! No!
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
2 Qualities that Matter in the Long Run
StickinessClarity
Improvement Opportunities(Smart Moves)
Aligned with Purpose
Fact-based management
Sustainable
Resilient
Compensate lack of Leadership
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
THE CONTEXT
You are Here
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The
Cont
ext
Sandvik
www.sandvik.com
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Origin Story
Johan NordinSupport Manager at Sandvik IT
The
Cont
ext
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Key to Minimizing most of our Problems is Flow Control
The
Cont
ext
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
INTRODUCING THE KANBAN METHODLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Effort needed to reach sustainability
Packaging Kanban
Sustainable Level
”Sticky!”Pr
obab
ility
Time
Time a manager is willing to let go for starting with Kanban
Time needed to establish a Kanban System
1 dayThe Kick-start Workshop
Boosts!
Kanb
an
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
BoostsThe Kick-Start Workshop (1 day)
The Kick-start & Boosts
Understand the Team
Set t
he S
cene
Shar
e Cu
rrent
Co
ncer
nsDe
fine
a Sh
ared
Vi
sion
Disc
over
wha
t the
Te
am d
oes
Iden
tify
Wor
k Ty
pes
Expl
ain
Boar
d M
echa
nics
Set V
isual
izatio
n Po
licie
sCr
eate
& P
opul
ate
the
Boar
dSe
t Way
-of-W
orki
ng
Polic
ies
Limit
WIP
Set P
lann
ing
Mee
ting
Polic
ies
Run
First
Pla
nnin
g M
eetin
g
Clos
e th
e Sc
ene
Follo
w-Up
Mea
sure
Flo
w
Limit
WIP
Man
age
Dem
and
Asse
ss D
epth
of
Kanb
an
TimeWho cares?
Now I get it!Why have we never discussed that before?
Ouch! Now I understand why I feel stressed!
Energy Level
Now we work SMART!
Kanb
an
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Keys to Maximizing Stickiness & Clarity of Kick-starts
Team Focused and Team Driven
Stic
kine
ss
1
10
100
1000
10000
100000
1000000The team is in charge
Some Expert creates the Kanban System
Low on Theory, High on Practice in
Context
Inte
rest Emotional:
Engaged to see MY stuff on the board
Theory ZZzzz
Do this a.s.a.p. during the kick-start!
Clarity of Purpose
Effici
ency
Do this a.s.a.p. during the kick-start!
Shared common view of Team’s purpose and context. ”Service Oriented”
Kanb
an
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Kanban Kick-start
Field Guide
Kanb
an
Get it at:http://leanagileprojects.blogspot.se
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
ASSESSING KANBANLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
LimitWIP
Visualize
ManageFlow
ExplicitPolicies
FeedbackLoops
The 5 DimensionsKa
nban
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
LimitWIP
Visualize
ManageFlow
ExplicitPolicies
FeedbackLoops
Depth of Kanban to Evolve SmartKa
nban
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Depth of Kanban to Evolve SmartKa
nban
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
CONTINUOUS IMPROVEMENTSLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Kanban and Continuous Improvements
Vision
The Kanban Method Kanban helps create the ”Baseline”• Current Condition is known
• Leading & trailing Indicators (Facts)• Common Standard (Policies)
Kanban comes with an Implicit Vision• Low WIP• Liquid Flow• 100% Value
Impr
ove
Kanban help you identify improvement opportunities• Trailing (lead-times) and Leading (board) indicators
You have Focus• Controlled WIP (less task-switching)• Clarity of Purpose (Service Oriented)
Impr
ovem
ents
Baseline
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Patterns of Continuous ImprovementsTh
e pow
er of
Visu
aliza
tion
Manager not present
Manager un-engagedManag
er en
gaged
Dis-Continuous
Improvement?Ceiling
”Obvious” improvements
”Real” improvemen
ts
The pow
er of
Curiosit
y
Time
Leve
l of
Impr
ovem
ents
Impr
ovem
ents
There is always a Ceiling!
Move the ceiling:
• Strech your value streams!Get in control of upstream & downsteam
• Get a sponsor higher up in the org!To compensate the lack of political influence of the managers beyond a certain point• Peer-to-peer coaching!To increase commitment and curiosity from manager
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Creating Curiosity with Peer-to-Peer CoachingIm
prov
emen
ts
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
SCALINGLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Scaling Coaching
Black Belt Jedi
Master Coach
Lean Coach
Flow Manage
r
Team
Team
Team
coaches coachescoaches
Scal
ing
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Goal: Get Rid of the Coaches!
Managers
CoachesTeam Team Team Team Team Team Team
A Scafolding to be removed when Managers have become coaches
Scal
ing
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
What’s Next?
• Focus over End-2-End flows• Peer-2-peer coaching: enabling curiosity• Dis-continuous improvements: How?
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
2 Qualities that Matter in the Long Run
StickinessClarity
Improvement Opportunities(Smart Moves)
Aligned with Purpose
Fact-based management
Sustainable
Resilient
Compensate lack of Leadership
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Thanks for your Time!
Christophe Achouiantz @ChrisAch
Get the slides here:http://leanagileprojects.blogspot.se