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© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Level 3® Carrier Cloud Voice Solution
© 2014 Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications and the Level 3 logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and/or other countries. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners.
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
What is the Level 3® Carrier Cloud Voice Solution?
Generate Margin-Rich Revenue Rapidly with Comprehensive Voice Solution
Level 3® has teamed with Alianza, a leading provider of cloud voice platforms, to provide a comprehensive and turnkey cloud-based wholesale voice solution. This solution can:
Decrease entry investment to sell advanced, revenue-generating voice services
Eliminate network CAPEX and reduce total cost of ownership
Streamline vendor management
Accelerate time to market
Integrate seamlessly with your current business systems
Global PSTN routing
CLEC services and national transitDefine and support VoIP
services
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Why Deliver Voice via a Cloud-based Solution?
New Cost Models that Make Voice Profitable in a Changing Market
$70 Billion Fixed Voice Market in Transition
• TDM-to-VoIP evolution
• ARPU and margin pressure
• End-of-life legacy infrastructures
$101 billion Mobile Voice Market Stuck on TDM
• LTE forces changing
• IMS complexity and cost delays IP consolidation
• Service innovation requires IMS, VoIP and SIP
Source: Gartner (Q1 2013)
$0
$20,000
$40,000
$60,000
$80,000
$100,000
Fixed MobileR
EVEN
UE
(MIL
LIO
NS)
U.S. Voice Services Market
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
The World Has Turned to the Cloud
Now Service Providers Can Leverage The Cloud for Voice Service Delivery
>$600 Billion will be spent on cloud services
2013-2016
Source: Gartner
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Benefits of Level 3® Carrier Cloud Voice Solution with Alianza
Multiple Opportunities, One Solution
Strong business case with reduced total cost of ownership
• No CAPEX, lower OPEX
• Reduce risk
• Streamlines operations and vendor management
Continual innovation and technology leadership
• Seamless enhancements without CAPEX and internal development
• Business system integration for scalable, streamlined provisioning and customer care
• Faster time to market
Unleash potential
• Free up CAPEX and resources to fund high ROI strategic initiatives
• Retain total control over subscriber relationship and billing
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Level 3® Carrier Cloud Voice Solution Addresses All Scenarios
© 2013 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
GreenfieldVoice
ISP
SatelliteManaged IT
• New revenue
• Fast time to market
• Minimal investment
PacketMigration
Cable
MNO
Telco
• Fast time to market
• Clear business case
VoIP 1.0 Replacement
Cable
ISP
Telco
• Lower TCO
• Improved margins
• End-of-Life migration
Market Expansion
Cable
ISP
Telco
• New revenue
• Low risk
• Fast time to market
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Eliminate costs and resources to manage market-based TDM and IP networks• Recurring fixed FG-D and IP network costs• Engineering NETEX• Operations and multiple vendor management
Continual innovation and technology leadership• Less risk maintaining and upgrading voice platforms (future-proofing investment)• Rapid time to market for enhanced services and revenues• Seamless enhancements without CAPEX and long internal development cycles
Business system integration for scalable, streamlined provisioning and customer care
Unleash potential• Free up CAPEX and resources to fund high ROI strategic initiatives• Retain total control over subscriber relationship and billing
Benefits to Existing Voice Service Providers
Gain efficiencies and cost reductions to remain competitive in commoditized market
experiencing revenue and margin compression
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Level 3 Voice Network Benefits
Reliability, Reach and Simplicity through a Tier 1 Voice Provider
Nationwide Coverage• Deliver services via SIP and TDM across the United States with over 87% nationwide SIP local coverage
• No third-party involvement means faster installs, quicker repair time, superior BCDR
Extreme Efficiency• Calls are controlled from the Level 3 softswitch platform that efficiently processes 13 billion voice minutes
for 5 billion calls every month
• Provides voice services to 15 of the 20 top Telecommunications Carriers in the world and 4 of the largest U.S. MSO cable providers
• CLEC status and is actively supporting voice business in all 50 states.
High-Quality Customer Experience• IP transport is handled by Level 3’s own MPLS-based IP network
Flexibility and Cost Control• Cost-effectively pick and choose the Level 3 Services you need
• Retain total control over your end-user experience and billing
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Alianza Cloud Voice Platform
End-to-end solution consolidates more than 10 elements
• Fully hosted and managed solution
• Scalable to millions of users
• Single administrativeportal
• Mature API for BSS/OSS integration
• Integrated withLevel 3 VoIP Enhanced Local Service
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Flexibility in Service – Any Network, Any Device
Originate locally, connect globally
Standards-based interfaces
Complete end-user
feature set
Broadband network agnostic
OTT extension to tablets,
smart phones, PCs
Customizable, flexible
product definition
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Advanced End-User and Administrative Portals
Account Management
•Create end-user accounts
•Customer service
•Troubleshooting & diagnostic tools
Platform Tools
•Product management, pricing & branding
•Device management & provisioning
•Carrier services, TN management, regulatory
•Fraud & authorization controls
Reports
•Accounts
•Inventory
•Billing
Help
•ATAC help
•Training & resource center
Branded End-User PortalAlianza Tools &
Administrative Center (ATAC)
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Heavy Lifting is Outsourced
Complete Solution for Carrier-Grade Voice
Service ProviderProduct definition Subscriber acquisition End-user invoicing
Marketing Tier 1 and 2 customer support Tax collection & remittance
Local facilities (LEC) Long-distance facilities Voice switches
Signaling network Routing engine Colocation facilities
Transport network IP backbone
TN management LNP management Regulatory management
CNAM/DL/T.38, etc. CODEC/frame sizing CALEA & emergency services
QoS management Voice capacity management Long-distance LCR/fail-over
Device certification & provisioning Back office integration Tier 3 production support
Inventory management End-user feature set Feature upgrades & enhancements
VoIP operations & monitoring Back office integration Tier 3 production support
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Comprehensive End-User Feature Set
Residential VoIP Business VoIP SIP Trunking
411 – Directory Assistance
711 – TRS
900/976 Call Blocking
Advanced Call Forwarding
Anonymous Call Rejection
Area Lookup Call Reporting
Auto-Attendant
Auto-Configured Call Progress Tones
Call Forward Always
Call Forward Busy
Call Forward No Answer
Call Forwarding Phone Configuration
Call Forwarding Phone/Web Integration
Call Forwarding Status Check
Call Forwarding Web Configuration
Call Park (*46)
Call Park Retrieval (*47+parking slot)
Call Return(*69)
Call Screening/Selective Call Reject
Call Trace (*57)
Call Transfer - Attended
Call Transfer - Blind
Call Waiting
Caller ID
Caller ID Block per Call (*67)
Calling Line ID Delivery
Company Directory
Conference 3-Way
Dialing Restrictions
Disable Call Waiting per Call (*70)
Do Not Disturb
Emergency Services
End-User Web Portal
Extension-to-Extension Dialing
Fax Support
Fax to Email
Find-me / Follow-me
Free On-Net Calls
Hold
Hook Flash Hold
Hunt Group
IVR (Interactive Voice Response)
Lawful Intercept Support
Local Number Portability
Localized Dialing Experience
Multilingual Errors Messages
Multilingual Telephone Interface
Multilingual Voicemail Access
Multiple Greetings per Voicemail box
Multiple Languages per Voicemail box
Music on Hold
Pick-Up a Ringing Call on Account (*44)
Pick-Up a Ringing Extension (*00+ext)
Real-Time Call Detail Reports
Redial
Shared Voicemail Box
Simultaneous Ring
Standalone Voicemail box
Transfer to Voicemail
Voicemail - Direct Dial Access
Voicemail - Visual Voicemail
Voicemail Access on Power/Connectivity Failure
Voicemail Message Advanced Playback Options
Voicemail Message Call Back
Voicemail Message Waiting Indicator
Voicemail to Email
Voicemail Visual Message Waiting Indicator
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
Summary
Comprehensive portfolio solves VoIP pain points
• Market dynamics dictate new cost models for voice
• Level 3 and Alianza provide turnkey voice network in the cloud
• Clear business case for greenfield and migration
© 2014 Level 3 Communications, LLC. All Rights Reserved. Proprietary and Confidential.
For more information, go to www.level3.com/carriercloudvoice