Post on 13-Jul-2020
transcript
Lightbulbs, Metaphors and Clocks
Gaming in CRM Training
Norman MacLeod
Cathay Pacific Airways
What is a game?
•An activity that captures aspects of the real world
•An environment that provides for behaviour rehearsal
•A method for reinforcing learning
Lightbulbs
Maybe need food
after 8 hours
No Data
Passage Blocked
Must have water
every 3 hours
Cannot trust the local inhabitants
Cannot trust the local inhabitants
What is your next move?
X ?
?
?
?
?
Problem Solving and Decision Making
• Decision Making
• Selecting between 2 or more known options
• Usually Rule Driven
• Problem Solving
• Not all options are known
• Need to create new rules
Clocks
ERA
Airway
Timer
Aircraft
Playing Space
QRH
NOTAMS
Weather
Approach Charts
MSA
Way Point
Dice
Metaphor
Metaphor
Gate
Cabin
Pilot
Cargo
Cathay Pacific Airways Limited
Benefits of Using Games:
• Engaging and Motivating
• Generates actual behaviour not abstract theory
• Allows crews to compare performance with peers
• Allows crews to test behaviour in a safe space
Cathay Pacific Airways Limited
Norman MacLeod
(soon to be ex) Human Factors Manager
Cathay Pacific Airways