Cathay Pacific Fleet e-enablement

A Desire for Common ProcessesLegacy Fleets through to the A350

1st October 2013

Rob SaundersHead of Engineering Cost Management& Business Development

Where Are We Today?

E-enabled Scope Established and Case Approved

CX will retrofit 177 aircraft with a common e- enabled architectureA320/321, A330, A340, B777-200/300/ER, B747ERF, B747-8

First Fleet (777) in the final stages of STC approval First install Q1 2014 Second Fleet (A330) surveys complete Applications testing in October Ground Infrastructure in place Detailed business process change preparation ongoing

InstallationClass 3 certified EFB installation but intended for Type A and B software use only

Avoids software certification costs and lead time.

Communications Iridium (replaces Inmarsat significant weight and drag saving) VHF/HF/ACARS 3G Terminal Wireless Thumb Drive

Applications on the Operational Network EFB Shell Program - ARINC Navigation Charts NavTech Documents Browser (XML, HTML, PDF, (SGML planned) E-tech / cabin log Ultramain Systems Mobile cabin log Ultramain Systems Credit Card validation Passenger Information List (PIL) CX in house development Content Delivery Management (CDMS) - ARINC

Hardware and Software Applications

o

AeroSync

Tech

Log DBComms

Manager

Remote

Content

Manager

Data

Manager

Shared Services on EFB Servers

AID

EFB Pilot

e-Chart

Viewer

e-Tech

Log

e-Doc

Viewer

Ap

plic

atio

ns

EFB Co-Pilot

e-Chart

Viewer

e-Tech

Log

e-Doc

Viewer

Ap

plic

atio

ns

EFB Server - Cockpit

e-Chart

Viewer

e-Tech

Log

e-Doc

Viewer

e-Data

Loader

Ap

plic

atio

ns

EFB Server - Cabin

Ap

plic

atio

ns

e-Cabin

Log

e-PIL

e-Doc

Viewer

e-Data

Loader

Avionics Bus

TWLU CWLU

iPad

iPad

iPad

iPad

iPad

Applications

e-Cabin

Log

e-PIL

e-Doc

Viewer

WiFi Cellular

...to the ground

eEnabled:On Board

Cabin

Cockpit

PKI

Service

QAR

...to the ground

Cellular

Avinet

Cellular Carrier

Iridium

eEnabled: On The Ground

Passenger Information

Records Management

Technical Document

ManagementFlight Operations ManagementMaintenance & Engineering

NavtechUSI Ultramain

Communications & Distribution

ARINC AeroSync

Ultramain User

Authentication

System

...from the aircraft

eTechLog &

eCabinLog

Ground System

Avinet

Ultramain M&E

(v8/v9)

USI resource

Management

Tool

Navtech Customer

Digital Information

Server (NCDIS)

Airbus

FODM

Gen2Sys

Uniscope

DDIS

FlyDocs

Quality Assurance

GRAF

Ground

ClientGround

ClientContent Delivery Management System(CDMS)

CPA

ePIL

Ground

CUPACSabre

AirPath

Cellular

...direct from the

tablets

Cellular Carrier

Why Does Commonality Matter?

Fleet CommonalityCommon Hardware, Software Applications, and Ground Infrastructure

Apps development, management, testing, deployment Business Integration (the benefits reason for e-enablement) Training, user familiarity

Cost Effectiveness On Aircraft Equipment

Less devices to purchase, manage, upgrade, lose Avionic Grade Performance and Reliability Economies of Scale purchase of non OEM BFE equipment Spares holding

CX fleet wide platform

ARINC Aerosync

Cabin

Iridium

Flight Deck

Cabin WiFi

ACARSGatelink

(WiFi)3G

PAX Internet

KU Band

PAX WiFiDisplay +

EFB 1

Processor

Display +

EFB 3

Processor

Display +

EFB 2

Processor

Display +

EFB 4

Processor

To/From CPA Ground Systems

Designed for Retrofit Fleet Commonality in Mind

Source: CX interpretation

The A350 Design

Rockwell IMACS

Airline

Services

Server

Airbus

Applications

Swift

Broadband

(SBB)

Flight Deck

Laptop +

EFB 1

Docking

Laptop +

EFB 2

Docking

Aircraft

Avionics

Server

Avionics

Applications

Only

Cabin WiFi

ACARSTerminal

(WiFi)3G

PAX Internet

KU Band

PAX WiFi

To/From CPA Ground Systems

Display

Inherently e-Enabled from Birth Inevitably Different to Existing Fleets

New Challenges to Avoid

Effort for IT and Business Departments

Multiple suppliers on separate development cycles Difficulty managing configurations across multiple a/c types

with multiple release standards and not always connected. Suppliers unaware of each others integration requirements Interfaces stop workingNot my Fault its their fault disputes A new generation of Enterprise Debt

Loss of Business Benefit Workarounds started Fallback to Paper Data Integrity Benefits degraded Loss of User Confidence

A Sample Process Tech Log Data

Incomplete / Incorrect Tech log Data entry

LM / HX

T/Log Missing / Wrong Page

Dashboard

T/Log ADD Creation

Dashboard

T/Log Part Change GRN

Dashboard

T/Log Overshoot s

Dashboard

b) Delayed Config data update

Incomplete Tech Log Records

Tech Log

Page numbers

in odd sequence

Wrong Flight cycle data captured

Incorrect GRN entered

a) GRN already installed

b) GRN not recognized by UM

ADD No time due control

Delay Material/

Ground time Planning

Mislead users if there were Tech Log info not entered in UM, affect troubleshooting MC /

TMC

TMC/IOP

Aircraft & Component Usage wrongly calculated and recorded

a) Wrong Config Population

Workload for data correction

ACC

Wrong HR/CYC info printed on RO

IOP

Downgrade A/C Operating Condition AND/OR Restrict Flight Route

Out- of Compliance

CX

Wrong MR Forecast

Out-of-ComplianceOver-maintenance

PLN

Lease Return Data Errors

Lease Return

Opportunities of e-LogOpportunities Component Change in E-log

Example: Defect data BusinessImpact

Looking Forward?

Operational Processes will have changed thats the benefit

Consider: When we have been e-enabled for a some years

Data entry clerks no longer in place Flight Deck documents no longer produced

No longer distributed No vehicles

Dispatch staff and premises downsized Old processes becoming forgotten Old Equipment de-commissioned

We will become reliant on our e-enabled world it will be normal

Large scale Fall Back and Recovery may not be practical

Business Transformation

Corporate

Structure People Process

Flight Ops

Engineering

Catering

Finance

Training

Education

Adoption

Integration

Realignment

Parallel running

New process

development

Integration

Benefits tracking

Communications

e-Enabled - The Most Significant Operational Opportunity in Decades

Airlines will have to Accommodate a Mixed Fleet Operation- Its Inevitable -

Its no longer a matter of IF its WHEN

CX e-enabled Concept

EFB infrastructure

Comms

E-Log

Certified

Record

Air

Ground

777- first fleet Rollout Q1 2014

3 Flight Deck EFBs 1 Cabin EFB

Operational Wireless LAN

Initial applications

QAR, Cabin Log, Tech log

Charts, MEL

Content Delivery Manager

Flight ManualsCabin ManualsChartsPax Info List (e-PIL)Planned Maintenance E-Log Remote ReleaseLSAP / Nav DB stagingStuff that we havent yet thought of

UM V8

Maint

System

M&E system

Tech log (paper- non-EFB aircraft)

Cabin Log

M/Log

Tran

siti

on

P

eri

od

PAX

Info

Ops

Info

Ground Systems

Integration

Personal issue iPads Class 1 only using 3G ground connectivity only Considered viable for Flight Crew manuals and Charts Application management issues expected for large device numbers Not tail specific and not available without crew present on flight deck

e.g. not usable for e-tech log / cabin log Comparatively expensive given limited function Needs an a/c network to extend use for airborne connectivity

Boeing / Airbus Solutions Do not (did not) meet CX design goal - mainly Flight Crew focussed Not available on all types not common with retrofit options Multiple ground system architecture required Reliance on Boeing / Airbus supplied applications Concerns about NFS / ONS single point failure / Obsolescence

A350 under review with Airbus (supportive) 787 unknown by CX- both types will require different ground infrastructure- high risk of bespoke processes / limitations

Other Options why not?

Tech Log

Assess ADD

Defects and deferrals

Raise ADD

Assess Task Demand PartsEstimate TaskAdd Notes/DocsChange Status

Package ADD to ground timeDemand Spares

Feedback ofAction TakenM/Log

PlanInput

NRC

AMS tasks

DWPLesser

Check

CWS

Routine MaintenanceOne Aircraft

180 a/c operation

The Reason for e-enabled

Hours Days Weeks Month +

Data entry timelineThe Line Operation runs on:Paper, Phones, Radios Telexes, Walking, Driving, email.

ARR DEP

Over decades, we have highly optimisedinefficient process with an industry ofpeople, paper and workarounds

The systems that we rely on for OperationalManagement and Customer Service are updatedFrom hours to months after the a/c has departed

Event Report React

What has worked in the past will not work in the future

Airport CongestionIncreased labour number and salariesReduced utilisationReduced service levels

An e-enabled fleet is the best Platform for Innovation and Change

that we can give our people in order for them to copewith the external factors affecting our business NOW

If not, then what is plan B?

CX runs an industry of:Paper production, collection, data entry, shipping and storage

RS232 /USB

28VDC

Credit Card Reader input

ETHER

NET

28VDC Ess

28VDC Batt

EFB RPU 1

CWLU 28VDC

Vo

ice 28VDC

Vo

ice

ETHER

NET

ETHER

NET

ETHER

NET

ETHERNET Maint Port

28VDC

115VACCWLU 28VDC

If Fitted

ETHER

NET

A4

29

A429

A4

29

Vo

ice

Vo

ice

A4

29

A429

A429

A429

HF Radio/s

Voice/Data

Iridium Satcom

Voice/Data

VHF Radio/s Voice/Data

TWLU WiFi3G LTE Data

CWLU

ACARS AIMS

Multi Control Display Units

A4

29 A4

29

Audio Management

AID & Ethernet Switch

Graphical Printer

E-enabled Aircraft

Infrastructure for

B777

Note: Items in RED are added by the e-enabled Infrastructure

AIRCRAFT SYSTEMS A429

A429

A717

EFB Display 4

Flight Deck

Cabin

Cabin Handset

CWLU

RS2

32

Docking Station

Base Station

USB

EFB Display 1

USB

EFB Display 2

USB

EFB Display 3

USB

28VDC Ess

28VDC Batt

EFB RPU 3

28VDC Ess

28VDC Batt

EFB RPU 2

28VDC Ess

28VDC Batt

EFB RPU 4

Equipment CentreUSB Bulk

Iridium

Satcom

Iridium satcom provides

an always on line of communication

between the aircraft

and the ground.

It is restricted to narrow

band operational data.

GateLink

WiFI USB Cellular (4G/

3G/H+/2G)

EFB Pilot

e-Chart

Viewer

e-Tech

Log

e-Doc

Viewer

Ap

plic

atio

ns

iPad

Applications

e-Cabin

Log

e-PIL

e-Doc

Viewer

Connectivity

ARINC will be providing

Gatelink WiFi in our

home port (HKG) at all

gates and stands.

Gatelink WiFi provides

broadband connectivity

and speeds for all data.

USB Stick will be

available for bulk data

upload/download.

It provides a backup

where wireless

communications is not

feasible or available.

Cellular will be

available through the

aircraft TWLU and

directly from applicable

tablet devices.

A service provider has

not been selected.

eEnabled: Connecitivity

21

Communication Channels are key

22

Actual B777

Installation

3 EFBs on Flight Deck Iridium Satcom

4th EFB & CCA in Cabin