MASTERING LISTENING & NONVERBAL COMMUMNICATION SKILLS & COMMUNICATING IN TEAMS

BY : AMIT MEHTA ADELIN BHAGORA

DIVYA RAVIYA

DATE : 18/02/2009 AT B.K MANAGEMENT SCHOOL

TOPICS COVERED

LISTENING & ITS IMPORTANCE

TYPES OF LISTENING

PROCESS OF LISTENING

TOPICS COVERED

BARRIERS TO LISTENING PROCESS

ROLES OF NON VERBAL COMMUNICATION

RECOGNIZING NON VERBAL COMMUNICATION

TOPICS COVERED TEAM TYPES

ADVANTAGES OF TEAMS

DISADVANTAGES OF TEAMS

TEAM EVOLUTION

TOPICS COVERED

PREPARING FOR MEETING

STEPS FOR EFFECTIVE MEETING

MEETING TECHNOLOGIES

IMPORTANCE OF LISTENING SKILLS 80 % TOP EXECUTIVES BELIVES IT

AS MOST IMPORTANT SKILL

STRENGTHENS ORGANIZATIONAL RELATIONSHIPS

CREATES OPPORTUNITIES OF INNOVATION

TYPES OF LISTENING

CONTENT LISTENING

UNDERSTAND & RETAIN SPEAKERS MESSAGE

EMPHASIS IS ON INFORMATION & UNDERSTANDING

TYPES OF LISTENING CRITICAL LISTENING

UNDERSTAND & EVALUATE THE MEANING

LOGIC OF ARGUMENT STREANTH OF EVIDENCE INTENTIONS & MOTIVES VALIDITY OF CONCLUSION

TYPES OF LISTENING EMPATHIC LISTENING

UNDERSTAND FEELINGS,NEEDS, WANTS

AVOID JUMPING WITH ADVICE UNTILL NOT ASKED FOR.

APPREACIATE HIS/HER FEELINGS & UNDERSTAND THE SITUATION

TYPES OF LISTENING ACTIVE LISTENING

AVOID OR TURN OFF ANY BIASES OR FILTERS TO TRUALY HEAR & UNDERSTAND THE SPEAKERS MESSAGE

ENCOURAGE SPEAKERS WITH POSITIVE BODY LAUNGUAGE

LISTENING PROCESS

RECEIVING PHYSICALLY HEARING THE MESSAGE

& ACKNOWLEDGING IT

LISTENING PROCESS

DECODING

ASSIGN MEANING TO SOUND

ACCORDING TO BELIEFS, IDEAS, EXPECTATIONS, ROLES, NEEDS & EXPERIENCE.

LISTENING PROCESS REMEMBERING

STORE THE INFORMATION FOR FUTURE USE

SHORT TERM MEMORY ( TEMORARY STORAGE)

LONG TERM MEMORY ( PERMANENT STORAGE)

LISTENING PROCESS EVALUATING

CRITICAL THINKING ANALYSIS

EVALUATE THE QUALITY OF EVIDENCE

EVALUATE THE FACTS & FIGURES

USING THE ADULT EGO STATE ANALYSIS

LISTENING PROCESS

RESPONDING

CAN BE VERBAL OR NON VERBAL

GENERALLY INITIAL RESPONSE TAKES IN FORM OF VERBAL FEEDBACK

BARRIERS IN EFFECTIVE COMMUNICATION

ACCOUSTIC, OTHER NOISE POLLUTION NORMALLY UNCONTROLED TO BE COMPROMISED

BARRIERS IN EFFECTIVE COMMUNICATION

SELECTIVE LISTENING

DEFENSIVE LISTENING

LACK OF COMMON BACKGROUND

BARRIERS IN EFFECTIVE COMMUNICATION

MEMORY BARRIERS

SHORT TERM MEMORY REPEATING INFO BREAKING INTO SHORTER LIST

BARRIERS IN EFFECTIVE COMMUNICATION

MEMORY BARRIERS

LONG TERM MEMORY ASSOCIATION CATEGORIZATION VISUALIZATION MNEMONICS

TIME-THOUGHT TIME-THOUGHT ADVANTAGEADVANTAGE We think so fast--750 words/min. versus

speeches given at 175 words/min. Our minds wander.

Use the time advantage to 1. Try to guess the speaker’s next point. 2. Identify the supporting evidence

supplied. 3. Engage in a mental recap approx. every

4 minutes to reinforce learning/memory.

NON VERBAL COMMUNICATION

NON VERBAL COMMUNICATION SKILLS

38%38%voice dynamics: tone + inflection + volume + accent

+ non-word sounds; and...

55%55% Face and body:

non-verbal communication or

face and body language.

ROLES OF NON VERBAL COMMUNICATION

COMPLEMENTING THE VERBAL COMMUNICATION

A boss who pats a person on the back in addition to giving praise can increase the impact of the message.

ROLES OF NON VERBAL COMMUNICATION

STRENGTHEN THE VERBAL MESSAGE

HELPS IN CONVEYING THE INFORMATION EFFICIENTLY

CONVEY BOTH NUANCE AND RICH AMMOUNT OF INFORMATION IN A SINGLE INSTANT

ROLES OF NON VERBAL COMMUNICATION

WEAKENS THE VERBAL MESSAGE

REVEALING TRUTH

WHEN UNSURE OF TOPIC DISCUSSED

LACK OF CONFIDENCE

RECOGNIZING NON VERBAL COMMUNICATION

FACIAL EXPRESSION

GESTURES & POSTURES

VOCAL CHARACTRISTICS

RECOGNIZING NON VERBAL COMMUNICATION

PERSONAL APPREARENCE

TOUCH

TIME & SPACE

TEAM TYPES

FORMAL TEAMS

INFORMAL TEAMS

TEAM TYPES

TEAM TYPES

PROBLEM SOLVING TEAMS

SELF MANAGED TEAMS

CROSS FUNCTIONAL TEAMS

VIRTUAL TEAMS

TEAM TYPES

ADVANTAGES OF TEAMS

INCREASED INFORMATION & KNOWLEDGE

INCREASED DIVERSITY OF VIEWS

ADVANTAGES OF TEAMS

INCREASED ACCEPTANCE OF SOLUTION

HIGHER PERFORMANCE LEVELS

DISADVANTAGES OF TEAMS

GROUPTHINK

GROUPSHIFT

FREE RIDERS

DISADVANTAGES OF TEAMS

HIDDEN AGENDAS

COST

TEAM EVOLUTION ORIENTATION

CONFLICT

BRAINSTORMING

EMERGENCE

REINFORCEMENT

TEAM EVOLUTION

EMERGENCE

REINFORCEMENT

PREPARING FOR MEETING

IDENTIFY YOUR PERPOSE

SELECT PARTICIPANTS

CHOOSE TIME & FACILITY

SET THE AGENDA

STEPS FOR EFFECTIVE MEETING

KEEP DISCUSSION ON TRACK

FOLLOW AGREED UPON RULES

ENCOURAGE PARTICIPATION

PARTICIPATE ACTIVELY

MEETING TECHNOLOGIES

INSTANT MESSAGING

EMAIL BASED

VIDEO CONFERENCING

MEETING TECHNOLOGIES

SHARED WORKSPACES(VIRTUAL OFFICE)

WEB BASED MEETING SYSTEMS