LSS'11: Can Social Media Be Outsourced?

Post on 13-May-2015

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Can Social Media Be Outsourced?The starting point of the debate will be from the perspective of the small and medium sized local business. The questions we will explore include:Is it effective for a local business to outsource some or all of its social media activity?Does it scale?Is it even ethical?What process should a local business use to decide the strategy on in-house vs. outsource?What criteria should they use to choose the right supplier/partner?

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CAN SOCIAL MEDIA BE OUTSOURCED?

FIRST, SOME CALIBRATION DATA

Years Of Experience

Hou

rs P

er W

eek

“Almost two-thirds or people with 3 or more

years of experience spend 10+ hours a week

doing social media activities”

Years of experience and time commitment

are proportional

IS OUTSOURCING RISINGBECAUSE

TRUST IS DECLINING ?

THE WIDENING TRUST GAP

OR ARE WE MAKINGOUR OWN HOMEWORK?

I tweet Therefore I am

3TRADE-OFFSTO CONSIDER

AUTHENTICVOICE VS CONSISTENT

MESSAGE

MESSAGECONTROL VS CONTROL

FREAK

EMPOWEREMPLOYEES VS UNLEASH

HOUNDS

3TRADE-OFFS

40MINUTES

5EXPERTS

Simon Baptist, European Directories Eric Partaker, Co-Founder ChilangoSeb Provencher, Founder NediumJustin Sanger, Founder JoinHere

Dennis Yu CEO Blitz Local

CAN SOCIAL MEDIA BE OUTSOURCED?