Management Systems Training. MLA's Management System consists of three components. QUALITY OH&S...

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Management Systems Training

MLA's Management System consists of three components.

QUALITY

ENVIRONMENTAL MANAGEMENT

The Management System is structured to meet the requirements of the current Australian Standards for each component.

MANAGEMENT SYSTEM

These Standards are

QUALITYAS/NZS ISO 9001 : 2000Quality Management System requirements

OH&SAS/NZS 4801 : 2000Occupational Health and Safety systems

ENVIRONMENTAL MANAGEMENTAS/NZS ISO 14001 : 2004Environmental Management system requirements with guides for use

WHAT IS A STANDARD ?

• A Standard is a document listing relevant generic requirements and guide lines to set audit criteria.

• Standards are prepared by committees consisting of members with expertises in the particular area of that standard.

• Standards are a living document that reflects progress in science, technology and systems, they are periodically reviewed, updated and new editions released, in Australia these standards are controlled by “Standards Australia”

MANAGEMENT SYSTEM

These three standards have been written to be applicable to all types and sizes of organisations and they share common management system

principals and common elements. They have linked activities that promote interaction and they all

promote the use of the ‘process approach’

AS/NZS 4801 ► AS/NZS ISO 14001 ►

AS/NZS ISO 9001add appendix C from AS/NZS 4801

MANAGEMENT SYSTEM

The “Process Approach” refers to linking MLA’s business activities that use resources and are managed in order to enable efficient transformation of inputs into outputs.

input outputQuality – customer requirement MLA productOH&S - hazard identification injury reductionEnvironment – energy conservation carbon credits

Monitoring and measuring between inputs and outputs enables us to make continual improvements within our system.

MANAGEMENT SYSTEM

P.D.C.A Methodology

PLAN establish the objectives and processes necessary to deliver results in accordance

with MLA's policies.

DO implement the process

CHECK monitor and measure against policies, objectives, targets, legal and other requirements and report the results to

Management

ACT take actions to continually improve performance of the management system

MANAGEMENT SYSTEM

The Process Approach and P.D.C.A. methodology are compatible because P.D.C.A methodology can be used on every process.

The success of MLA's management system relies on all staff embracing both the process approach and P.D.C.A methodology and commitment from all levels and functions especially senior management.

MANAGEMENT SYSTEM

Third party certification to all three standards is possible, at present MLA maintains third party certification to AS/NZS ISO 9001 : 2000 for NSW Branch and Head Office.

Our next step is to obtain third party certification for our Queensland Branch and our Victorian Branch.

Our certification body is NCSI(National Certification Services International)

MANAGEMENT SYSTEM

In 1995 MLA implemented a Quality System and gained thirdparty certification on 17/04/1996 for its Rydalmere operation.

In 2002 MLA added OH&S to its Management System. Wehave never applied for certification of OH&S, but it has beenexternally audited for the NSW Workcover premium discountscheme. This first audit took place on 23/12/2002.

In 2007 MLA added Environmental Management to its Management System. As with OH&S, we have not appliedfor certification on Environmental Management.

MLA’s Management System is underpinned by

powerful policy statements on Quality, OH&S and

Environmental Management.

Let’s take a look at our policy statements.

MANAGEMENT SYSTEM

QUALITY

MLA Holdings Pty Ltd is the Australian distributor for Mitsubishi Forklift Trucks, Vulcan Container Handling Equipment, Mitsubishi Diesel Engines and other associated products.

As well as selling, supplying parts and maintaining equipment, MLA runs a large hire fleet of forklift trucks and other related mobile equipment.

MLA is committed to supplying quality products and services that will ensure customer satisfaction and comply with all relevant regulatory requirements especially those relating to safety and the environment.

QUALITY WALL POLICY

It is our company’s policy to distribute and provide products and services of the highest standard. Each operating unit of the company is responsible for the quality of products and services that they provide, maintaining a safe and healthy work ethic and a high level of environmental management.

In every company activity, the safety and well-being of all persons involved in any MLA process is always paramount to all other considerations.

We expect our suppliers to meet our quality, health and safety and environmental requirements. It is our responsibility to ensure that they supply MLA with materials and services that conform to our specifications.

QUALITY

QUALITY WALL POLICY

MLA has established and will maintain a Quality, Safety and Environmental Management System that complies with the requirements of the International and Australian Standards AS/NZSISO9001-2000, AS/NZS4801:2001 and AS/NZS14001:2004.

MLA strives for this continuous improvement in Quality, Safety and Environmental Management through policies, objectives, corrective and preventive action and is dedicated to the training of staff in order to achieve continuous improvement.

This policy is the basic principle on which MLA Holdings Pty Ltd operates and is essential for the long term competitiveness and success of the company.

QUALITY

QUALITY WALL POLICY

OH&S WALL POLICY

MLA is committed to providing and maintaining safe and healthy work environments and work practices. The creation and maintenance of safe and healthy work environments and the promotion of safe work practices is the joint responsibility of MLA Holdings and all of its employees.

MLA aims to provide a safe work environment for all MLA employees, sub-contractors and visitors. Direct efforts will be made to prevent accidents, injuries and disruptions to health. This will be achieved by decreasing, as far as is reasonably practicable, hazards in the workplace.

In every company activity, the safety and well-being of all persons involves in any MLA process is always paramount.

MLA accepts that consultation, communication and cooperation at all levels are essential to achieving and maintaining a safe and healthy work environment. Consultation and cooperation between management representatives and employees in the planning, implementation and revision of policies for health and safety will enable such programs to be carried out effectively, and will significantly contribute to reducing work related incidents and injuries.

MLA has established OHS Consultation Committees to plan, implement, revise and monitor policies for health and safety. The Consultation Committees will hear views and opinions expressed by employees who may be affected by management decisions regarding work safety. Management commitment and effective communication among all staff is essential in creating a safe workplace.

OH&S WALL POLICY

Our Occupational Health and Safety goals are:-

• Maintain a Management System to the OHS standard AS/NZS 4801

• Meet and whenever possible exceed all OHS legislative requirements and codes of practice.

• Document and communicate areas of OHS accountability and responsibility for all managers, supervisors, employees, contractors and visitors

• Eliminate work related injuries and illnesses through the company’s hazard and risk assessment program

OH&S WALL POLICY

• Ensure that all employees, subcontractors, visitors and suppliers are educated and aware of our safety processes and systems

• Ensure that sufficient resources are provided to meet the objectives of this policy

MLA Holdings Pty Ltd requires all employees, sub contractors, visitors and suppliers to understand and comply with this policy.

OH&S WALL POLICY

ENVIRONMENTAL WALL POLICY

ENVIRONMENT

It is the policy of MLA Holdings Pty Ltd to achieve best practice in environmental management in the following areas.

• Importing of mobile equipment, engines and spare parts.• Supply of mobile equipment, engines and spare parts.• Office management and factory operations.• On site service and maintenance functions.

MLA Holdings Pty Ltd is committed to reducing pollution, conserving resources, reducing waste and minimizing adverse environmental effects associated with our services and operations.

ENVIRONMENTAL WALL POLICY

Our environmental management goals are:

• Maintain a Management System to the environmental standard ISO 14001.

• Supply environmentally friendly products to our customers.

• Ensure that all employees, sub contractors, and suppliers are environmentally aware and have the necessary competencies to meet environmental objectives and obligations.

• Comply with all applicable environmental regulations.

ENVIRONMENT

ENVIRONMENTAL WALL POLICY• Ensure that our employees and sub contractors working

on customers sites comply with the environmental requirements of that site.

• Continued improvement in environmental management performance.

• Ensure that environmental considerations are included in our business planning and operations.

• Ensure that sufficient resources are provided to meet the objectives of this policy.

MLA Holdings Pty Ltd requires all employees, sub contractors, and suppliers to understand and comply with this policy.

ENVIRONMENT

User Guide

Outlined below is a breakdown of the components of the MLA Management System.The screen shot below illustrates the mapping of the system on MLA’s windows explorer.You will notice that the system is divided into the following categories:-

• Introduction Folder• Volume 1: Management System• Volume 2: Operating Requirements• Volume 3: Operating Tools• Volume 4: Work Instructions

USER GUIDE

Each Document contains several elements:

Document Name: Consists of a number which relates to the corresponding part of AS/NZS ISO 9001:2000 and the name of the document.References: Details the relevant Australian Standards, Legislation, Regulations and Codes of Practice, applicable to that particular document.Associated Documents: Details other documents within the Management System that relate to that particular document.Each document contains a Footer which details:

- Associated References: Lists the document number of the originating documents relevant to that particular document. NB: 7.0 Product Realisation is the only document that does not contain an Associated Reference.- Retention Period: Defines the period of time that the document should be retained by MLA.- File Path: Describes the location of the saved electronic version of the document- Issue No: Tracks the number of times the document has been issued.- Issue Date: Details when the document was originally issued.- Next Review Date: Describes when the document must next be reviewed.- No: Is the alpha-numeric identifier unique to that document.

USER GUIDE

The Index lists each document by its Document Name, its alphanumeric number, all associated documents and associated references.NB: Unique Document Numbers (as found in the Footer) are comprised of two letters and four numbers. The two letters are descriptive as follows:

MR Management Requirements; details how the MLA management system will meet the requirements of the relevant Standards and Legislation.OR Operating Requirements; Procedures which detail what MLA will do to meet the commitments made in the MR Documents.OT Operating Tools; Forms, Reports, Checklists, etc. Those operational documents designed to assist in the implementation of Procedures.WI Work Instructions; Step by step detail of how to implement the OR Documents.

USER GUIDE

Introduction

This folder consists of the User Guide, Documentation Relationship Matrix, and the Systems Index. All Introduction documents belong to the 0001 series.

The Systems Index lists each document by its Document Name and its Unique Document Number (found in the Footer). A Unique Document Number comprised of two letters and four numbers identifies Volume 1-4 documents.

USER GUIDE

Volume One

Consists of all Management Requirement (MR) documents; These documents detail how the MLA management system will meet the requirements of the relevant QA and OHS Standards and Legislation. All MR documents belong to the 1000 series.

USER GUIDE

Volume Two

Consists of all Operating Requirement (OR) documents; procedures which detail what MLA will do to meet the commitments made in the MR Documents. All OR documents belong to the 2000 series.

USER GUIDE

Volume Three

Consists of all Operating Tools (OT) inclusive forms, reports, checklists, etc. Those operational documents designed to assist in the implementation of procedures. All OT documents belong to the 3000 series.

USER GUIDE

Volume Four

All Work Instructions; Step by step detail of how to implement the OR Documents. All WI documents belong to the 4000 series.

USER GUIDE

Systems Index

SYSTEMS INDEX

Document Relationship Matrix

DOCUMENT RELATIONSHIP MATRIX