Post on 28-Jan-2018
transcript
Presentation
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HTO in Design Work• The HTO-concept used as a tool when designing a new VTS center in
Sweden Per Christofferson1, Jörgen Frohm1, and Per Setterberg2 1Human factors and Risk management Group AB, Gothenburg, Sweden 2Swedish Maritime Administration, Norrköping, Sweden
VTS Service – Short introduction
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Vessel Traffic Service (VTS)
improve vessel traffic safety and
efficiency
Protect the environment
VTS information service
Information and warnings
For guidance only
VTS Service – Challenges and shortcomings
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Qualified personnel – advanced technology Cognitive challenges – from overload to boredom Swedish maritime traffic – large areas, low traffic density Geographical complexity – archipelagoes Complex collaboration with different stakeholders
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Design of a new VTS Centre –The project
Demand for a UAE Vessel Traffic Service with increased efficiency and maintained safety and quality
Project goals High Customer Satisfaction, User friendly environment and high
efficiency through standardized ways of working in an ergonomically adapted work place with optimized possibilities of cooperation.
How? Pilot (Pre) study as input to Design Work with continuous
analyses and evaluations along the way.
The HTO Concept as a tool
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A mix of methods and experiences from different contexts such as O&G (offshore), Nuclear, Railway and Aviation.
Tight involvement of operators and other relevant personnel including management through the HTO Concept
”Process type” method with an iterative design approach
The HTO Concept as a tool–1: Pilot (Pre) Study
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Combined Situational& Functional Analysis
Following ISO 11064 with ”HTO-twist” Observations Interviews Workshops
Understanding of the Working Situation Pinpointing of problem areas Benefits in existing Design Solutions
Used as input to the Design Phase
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The HTO Concept as a tool–2: Design Work*
Phase A –Layout &Organisation
Phase B –Operator Work stations & HMIs
* Also included detailed analysis methods such as Task Analyses
Concrete results–Increased Efficiencyin the VTS
The numberof VTS Centres was reduced from four to three
35 VTS Operators deliver the same service as 42 did before
Outsourced services worth1,5 MSEK/Year where in sourced and absorbed into the VTS organisation
Total production costs for the delivered services decreased by 15%
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The VTS Centre –Before…
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Layout
• Back to back• Consoles blocking light from windows• Entrance from behind • L-shaped room
Organisation
• Three VTS positions • Together with pilot planning service
(two positions)
The VTS Centre –After…
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Layout
Face to face Shoulder to shoulder(in pairs) All movement in front of operators
(improved social situational awareness) Improved natural light
Organisation
Two VTS operators and ones semi-administrative position
Pilot planning separate
The VTS Centre –Before…
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Work stations
Horse shoe desks Much turning and twisting Limited access for second
operator (shift changes and support)
HMIs
Small computer screens Geographical areas fragmented
(mental rotations)
The VTS Centre –After…
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Work stations
HMIs Large screen areas –support for high
geographical complexity Most needed tools closest at hand Large, curved desk surface allowing
flexibility
Co-operation
VTS position shoulder-to-shoulder Balanced overhearing improving
situational awareness Covering for each-other at shorter breaks
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Conclusions–Benefits of using HTO
All embracing concept and analyzing tool Pinpointing problems as well as benefits of existing solutions, organisation
and technical systems Fits well in to a process such as the ”ISO 11064” Efficient tool that, correctly used, creates an ownership to the design
solutions as well as the process to get there.
But.. Despite the obvious benefits of proposed design solutions, project goals
might be missed if they are not properly secured with internal as well as external stakeholders…
Benefits of using MPS ME Benefit we have knowledge abut ADMA
Highly qualified/ competent project member, best in Europe
Able to take the project from start to drifting MCC
Top technical and communication solutions
We will, thru our contacts be able to take advantage from existing MCC in oil and gas (north sea CONOCO Philips and Statoil) and Aviation
Project team will have redundancy and capabilities too get employees in existing MCC to join the team for shorter or longer periods.
Project Manager will be in Abu Dhabi during the hole project and have contacts and knowledge about the oil and gas industry in the area.
MPS ME have the recourses to work parallel to develop control room, charts, survilance (radar, AIS and communication)
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WHAT TO DO
Analysis of existing offshore activity
Develop sailing routs and chart ( points of pilot, reporting positions)
Develop MCC control room
Radar, VHF and AIS positions
Documentation
Sailing and communication procedures
Emergency Preparedness communication proceedures
Oil spill surveillance and preparedness
Train the MCC personnel
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Thank You for listening…
Questions?
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•Phase of Development
- A: Goalsandrequirements
B: Analysis-
Situation analysis--
Functionanalysis--
-Task/Scenario--analysis
C: - Conceptual Phase
D: Detailed design-
- E: Operational feedback -Source: ISO 11064
-To develop a control room–”Ideal” process
Ergonomic Design of Control rooms