#atlassian

Sam Tardif • Team Lead • Atlassian • @samtardif

Measuring the Success of an Internal Q&A Community

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Measuring the success of an internal Q&A community

Measuring the success of an internal Q&A community

Measuring the success of an internal Q&A community

Learnings

Use casesLearnings

Use casesLearnings Measures

A C C E P T E DA N S W E R S Q U E S T I O N SC O M M E N T SV O T E S

A C C E P T E DA N S W E R S Q U E S T I O N SC O M M E N T SV O T E S

questions per day

4.8questions per day

questions answered

75%questions answered

participants

957participants

answers per question

3.5answers per question

What do you want to ask Mike at the

All Staff?

Hey X, how do I do this?

What should we name our level 9 meeting rooms?

What’s everyone’s thoughts on X?

I have an idea!

I d e a t i o n

P o l l s

D i s c u s s i o n s

Ta rg e t e d Q u e s t i o n s

C o l l e c t o r Q u e s t i o n s

Engagement!

Success?Engagement!

Success? Expertise?Engagement!

Empowering you

Empowering you

- Uptake problem

- Recruit evangelists

- Make use of “Announce CQ”

- Need more experts

- Watch “unanswered”

- Promote sharing

- Discoverability problem

- Questions List Macro

- Dashboard hack

- You want at least 1:1

- Follow topics when joining

- Follow a topic after asking

Sam Tardif • Team Lead • Atlassian • @samtardif

Thank you!