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MiCloud Office Release
Backend 4.5 Patch 6
Release Notes
Build Number 8618
August 30th 2017
Release Notes
About this document
This RN (Release Note) is intended for Partners and Customers administering MiCloud systems .
NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks Corporation. The information is subjected to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this
document. Revisions of this document or new editions of it may be issued to incorporate changes.
®,™ Trademark of Mitel Networks Corporation © Copyright 2017, Mitel Networks Corporation
All rights reserved
Table of Contents
New or modified functionality ................................................................................. 2
Resolved Issues ....................................................................................................... 3
Release Notes August 30th 2017
New or modified functionality
Summary
Changed https port for deskphone provisioning
A new https port (TCP 9443) has been added to the Edge Nodes that is used in the provisioning process
of Desktop phones. Please, read the updated Installation and Upgrade Instructions, which ports need to be
open from the outside.
Updated documentation:
Installation and Upgrade Instructions, Section 1.5.1 Firewall
Force full GC from command line
A command to force the service JVM perform a full garbage collection has been added to service control
commands. The full garbage collection will also compact and defragment the JVM memory heap. It can be used at times of low activity to avoid the JVM having to do full GC due to heap fragmentation
when the activity is higher and the impact would be larger.
Example usage (for a servicenode in this example):
'service servicenode forcefullgc'
The command is available for the servicenode, managementnode, interconnectnode and edgeproxy
services.
Support tracking AMR/AMR-WB usage Mitel desk phones 6800 (and 6900 from 4.6 SP1) from FW 5.0 will have AMR/AMR-WB enabled per
default when connected to Telepo. Therefore Telepo will track the usage of AMR/AMR-WB the same
way as for Softphone+ (and Mobile VoIP clients from 4.6). Updated documentation: License Specification AMR NB CODEC AMR WB CODEC
Resolved Issues
Ticket Id (Priority) Issue Id Summary
Reported on a TK-81337 Fraud calls from bcs system
previous version A security issue has been resolved. The security issue
allowed download of Snom deskphone configuration,
exposing end-user credentials, without verifying that the
source was a Snom device.
Updated documentation:
Installation and Upgrade instructions, Section 1.5.1.
Firewall
MTCS-5132 (High) TK-81384 Mitel SIP DECT was not allowed to be configured as 3rd
party phone
Mitel SIP DECT configured as a 3rd party phone was not
allowed to setup calls.
MTCS-4579 (Medium) TK-81294 Unable to login after failover
After failover it's not possible to login via web without
renewing memory cache
MTCS-4991 (Medium) TK-78496 On Enterprise SIP trunk registration does not add
required:outbound if support:outbound is not presented in
the register
A PBX that is connecting to Telepo does not support RFC
5626 and therefore does not ask for Outbound assistance
by setting the required:outbound header. But in the 200 OK
from Telepo required:outbound is added which is not
correct.
MTCS-4600 (Medium) TK-76373 Child org user can't use featurecode to login/logout group
from external PBX phone
Users in child organisation are not able to use feature-codes
to log in/out from groups from an external pbx-phone via an
External PBX-connector.
MTCS-4645 (Medium) TK-74929 ACD callback calls does not show in Group call log
Callback is enabled for an ACD queue.
Call is made, which is placed in queue. Caller then chooses
Release Notes August 30th 2017
the callback option instead of waiting in the queue.
Callback call is successfully launched in due time, the agent
and caller are connected and the call is completed without
any problems.
No record of this call is shown in the Group call log.
MTCS-4394 (Medium) TK-74010 Cancel, ack issue
When CANCEL a call initiated from telepo the
Interconnectnode includes a VIA header in the ACK for 487
Request Cancelled with IP instead of FQDN that was used
in both Invite and Cancel.
MTCS-4251 (Medium) TK-48445 Incoming call are not routed to Active Diversion number
Organization level inbound rules : When a call is received
then call will be directed to active diversion number if this is
enabled. But inbound call still routed to Desktop phone and
softphone instead Diversion number
MTCS-4145 (Medium) TK-47622 Group Call Log missing Norwegian translation
Updated Norwegian translation of softphone.
MTCS-3996 (Medium) TK-47087 Removal of mobile answerplace
After upgrading SP1 Patch 8 there are problems with the
removal of the mobile answerplace. The error that we are
getting from Telepo is, <description>Missing mobile answer
place when trying to allocate a mobile VoIP
license</description>
MTCS-491 (Low) TK-22499 Date shown in Gui for system backups is local PC time, not
actual backup time
GUI on MN and SN is interpreting local PC time when
viewing the auto backup schedule
MTCS-4927 (Low) TK-77444 Delete user group , must be executed twice
Webpage doesn't get updated when removing group with
attached users.
MTCS-1317 (Low) TK-77415 System resets callback settings when a user is changing
voiceprompt
When users changes the voiceprompt under "Voicepromts -
> What progress message should caller hear" the settings
for callback is reset to 0
MTCS-4837 (Low) TK-76327 Missing group log translation to finnish in the Softphone+
tab
Missing group log translation to finnish in the Softphone+
tab, the tab is named 'Group log', it is not localized to
'Ryhmäloki'.
MTCS-4613 (Low) TK-74442 Wrong text in admin page under user administration
When you want to select all users in the organization under
admin view / user administration / users: There is a check
box above the user list. When you move your mouse over
that box it says: "Select all users on this page". It should
say "Select all users"
MTCS-3409 (Low) TK-40588 Call control via Softphone
A (Softphone and is connected with call with deskphone
mode) calls to B (Deskphone). Now A and B are connected
and you can control A from Softphone as well as
Deskphone. Now make a 2nd call while A and B are in call.
When setting up a second call (to C) using softphone (call
with deskphone) there are 2 calls on the softphone and
both shows "Connected".
When you hang up the first call, both calls are
disconnected.
However when you hang up the second call, the first call is
still on hold and can resume the call via Mitel Deskphone.
MTCS-3378 (Low) TK-38930 User Names can exceed SIP-DECT phone limits
It is possible to add a user to the DECT system page on
Devices adminsitration which is longer than allowed by the
DECT system. This leads to that the DECT user cannot login
to the phone.
MTCS-613 (Low) TK-27927 Mitel phone reuses RTP port for 2nd dialogue in case of SIP
REFER
When creating a new dialogue phone should not use the
same RTP source port as offered in the first dialogue
created (port 3000). The issue only appears in case of Mitel
initiate a new dialouge based on a recived SIP REFER.
MTCS-329 (Low) TK-19414 Org Domain visible when fallback with Human assistance to
Attendant
The domain is visible for A-party when fallback with Human
assistance to Attendant.
MTCS-967 (Low) TK-15707 Call pickup for parked calls AND common Pickup
Release Notes August 30th 2017
During configuration of "park" and "pickup" buttons on Mitel
phones the following was noticed:
"pickup" button can only be used for parked calls.
It does not work for incoming calls (where the user has the
rights to pick-up for his colleague).
"pick-up" button should be usable for all calls as specified in
"Services"-menu -> "Call Pick-up" : it is incoming calls, calls
in queue and parked calls.
MiCloud Office Release
Backend 4.5 Patch 7
Release Notes
Build Number 8919
September 8th 2017
Release Notes
About this document
This RN (Release Note) is intended for Partners and Customers administering MiCloud systems .
NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks Corporation. The information is subjected to change without notice and
should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this
document. Revisions of this document or new editions of it may be issued to incorporate changes.
®,™ Trademark of Mitel Networks Corporation © Copyright 2017, Mitel Networks Corporation
All rights reserved
Table of Contents
New or modified functionality ................................................................................. 2
Resolved Issues ....................................................................................................... 3
Release Notes September 8th 2017
New or modified functionality
Summary
AudioCode support for AMR/AMR-WB bandwidth efficient
AudioCode Media Server (Mediant 3000) supports AMR/AMR-WB bandwidth efficient mode (instead of
octet-aligned)
Updated documentation:
System admin
Add a Media Server
Compatiblity Matrix tab
Device& 4rd Party
Enterprise SIP trunk solution description
Updated documentation:
Solution Description -
Enterprise SIP trunk
Improve concurrent calls counter
The current limit on how many calls a user can setup, i.e.
"Number of maximum allowed concurrent calls per user" is not handling too many call setups at the
same time. The counter is based on SIP dialogs. A SIP dialog is created when a provisional (> 100) is
received. In order to be used for preventing massive fraud attacks, the feature has been improved, to
also include call setup attempts in the counter.
Read callback number in chunks
Updated documentation:
Org Admin guide, chapter 4.18 Voice prompts, added sub chapter 4.18.1 Number formatting
Resolved Issues
Ticket Id (Priority) Issue Id Summary
MTCS-5367 (High) TK-83666 Voicemail forwarding to "human assistance" to external
system fails due missing ACK from IN-node at answer
IN-node is not sending back an ACK-message when a call is
answered after the call has been sent to voicemail and user
selects an option for "human assistance" and the call is
forwarded to an external system.
Voicemail forwarding to "human assistance" to external
system fails due missing ACK from IN-node at answer
MTCS-5206 (Medium) TK-82330 Unable to access user details from limited superuser
MTCS-5250 (High) A limited superuser with access rights on the Admin profile
are not possible to display the user-settings from a user
MTCS-5165 (Medium) TK-81939 Time zone issue on UC360/conference unit
Device UC 360 is not following the user's timezone. Its
following the system's timezone.
MTCS-5335 (Medium) TK-83548 Wrong number shows when answering ACD-group calls
divided from Rulebased
Option in Rule based number "When redirection number
cannot be shown (e.g. on mobile), prefer to show rule
based number as calling party" Enabled, displays the rule
based number in soft phone instead of the A number.
Wrong number shows when answering ACD-group calls
divided from Rulebased
MTCS-5256 (Medium) TK-82874 3rd party dect devices not able to make phone calls
3rd party devices registered in Ascom dect basestation are
not able to make phone calls
MTCS-5229 (Medium) TK-82604 Refer of transferred call from external system fails when
two IC nodes are used
REFER from external application fails (when calling party is
Release Notes September 8th 2017
MTCS-5052 (Medium) TK-79635 Custom HTTP host name not used in Welcome email
$userWeb
When specifying an 'external http host' for a reseller this
hostname is not used in the email-body when sending a
welcome mail, instead the system FQDN is used as the URL
for the user portal link.
MTCS-4884 (Medium) TK-77491 Missing call information not shown on Mitel6867i
When an user is part of attendant group and missed an
incoming call, then mitel6867i shows "missed call" in the
display. But its not listed in the call log if the attendant tries
to view it.
MTCS-4516 (Medium) TK-76850 Database replication stops working
Database replication sometimes stops working when the
periodic aggregated license report gets created.
MTCS-4684 (Medium) TK-76480 Calls Getting Invalid Number On Transfer
Calling a customer on their own Org with mobile phone via
PSTN, get answered by their AA and choose 1 to get
transferred to a group mailbox, the message "That number
is invalid" is played.
MTCS-4535 (Medium) TK-73964 Cannot load groupcalllog on webportal with Firefox
Group log not loading using Firefox browser.
MTCS-3991 (Low) TK-46173 Voicemail bypass works only with designated rule
Configuring a call-routing rule to send an incoming call to
voicemail and having the voicemail set up to provide an
option to bypass (by pressing 2) will not cause the call to
progress to the next routing rule if the caller presses '2'.
MTCS-3795 (Medium) TK-43892 CDR logs showing agent's details in billingUserId and
BillingId in ACD call
CDR logs showing agent's details in billingUserId and
BillingId in ACD call instead of showing ACD details.
Updated documentation:
Call Details Records
- Callback from function number
MTCS-3799 (Low) TK-43719 Group call log "Filter by group" does not show supervised
groups
A supervisor cannot see the groups that the user are only
supervisor for in "Filter by group" in Group log.
MTCS-3098 (Low) TK-36615 Diversion number not deleted when user has been deleted
When user has diversion number defined and the user is
deleted , information still exist somewhere. If the user is
created again with the same username, diversion number is
active although it should be empty.
MTCS-4523 (Low) TK-75296 Max length for column "company" when importing contacts
Max length for column "company" or other fields when
importing contacts using the import file is 64 characters.
When the field exceeds 64 characters it throws error.
MTCS-3560 (Low) TK-41696 Voicemail - 24h clock not supported in Finnish language
The voiceprompts for the Finnish language played up using
12H AM/PM format, but Finland is normally using 24H
format for representing time.
MTCS-2279 (Low) TK-31269 Contact name in Softphone when monitoring CTI call
Name presentation error when using monitored calls (CTI)
in the softphone application.
When you have a active call on a user which has multiple
endpoints (softphone + deskphone) and you pickup the call
on deskphone you can see the monitored call in the
softphone.
But the name of the contact is gone and you only see the
external number of the contact.
This is the same on Windows and on Mac.