Post on 16-Apr-2017
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Microsoft Dynamics
CRM 2016
- A Quick Glance
The Online and On-premise versions of
MS Dynamics CRM 2016
MS Social Engagement 2016
Dynamics CRM Marketing 2016
update
Dynamics CRM Online 2016 Update
MS Dynamics CRM 2016
The new version is integrated with Cortana sales
suite which enables users to perform sales activities
easily and effectively
Microsoft Dynamics CRM 2016
-Features
Microsoft Dynamics CRM 2016-Features
One Click Document Generation
OneDrive for Business
Dynamics Marketing
Dynamics CRM App for Outlook
Unified Service Desk
Knowledge Management
Social Listening and Social
Analytics
Microsoft Dynamics CRM 2016
allows users to create word and excel
documents with a single click
One Click Document Generation
Now you can utilize the OneDrive for
Business in CRM feature that allows
you to store and manage your
private documents in OneDrive
OneDrive for Business
SMS Marketing
This feature helps the marketing
team ‘go mobile’.
Dynamics Marketing
Email Marketing
In CRM 2016, the email editor is modified with easy-to-use
functionalities and it includes the capabilities to see the generated
HTML in emails interactively
Dynamics Marketing
Microsoft Dynamics CRM App for
Outlook enables you to track
emails, add contacts from mails,
and create new records and so on
Dynamics CRM App for Outlook
Unified Service Desk
The MS Dynamics CRM 2016
comes with a robust version
of Unified Service Desk [USD]
Key features of MS Dynamics 2016 Knowledge Management are:-
Knowledge Management Dashboards
Schedule publish/expiry
Knowledge Management context search
Life cycle and review business process flows
Knowledge Management
Key features of MS Dynamics 2016 Knowledge Management are:-
Rich content authoring
Embedded images and videos
Versioning
Translation
Knowledge Management
Social Listening and Social Analytics
The social listening and social analytics feature in Dynamics
CRM 2016 allows the users to search boards, forums on
Twitter, Facebook, blogs and custom sources via RSS,
including internal non-public sources, like Yammer
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