Post on 11-Jun-2020
transcript
©2017 Mitel. Proprietary and Confidential.
Photo here
What’s New in R2.3
Mitel Performance Analytics
March 2018
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.2
Contents
• MPA Key Benefits
• What’s New in R2.3
• Customer Success
• Additional Resources
©2017 Mitel. Proprietary and Confidential.
Photo here
3
MPA Key Benefits
©2017 Mitel. Proprietary and Confidential.
Faster Problem Resolution
4
✓ Around the clock monitoring of voice quality
and other performance metrics.
✓ Monitoring of both Mitel and multi-vendor
systems gives visibility into problems across the
entire network.
✓ Alerts ensure the right person receives
actionable data at the right time.
✓ Thresholds for performance problems ensure early
detection.
✓ Secure remote access to devices and active testing
tools simplify troubleshooting.
Reduce
Costs
Faster
Problem
Resolution
User
Satisfaction
©2017 Mitel. Proprietary and Confidential.
Reduce Costs
5
✓ Access devices in any location for
troubleshooting or maintenance –
avoiding the cost of onsite support visits.
✓ Avoid losses associated with downtime.
✓ Consolidate UC and network performance
management tools in one comprehensive
offering.
✓ Improve capacity planning with trunk
utilization data.
✓ Easy to deploy, cloud or on-premise options.
Reduce Costs
Faster Problem Resolution
User Satisfaction
©2017 Mitel. Proprietary and Confidential.
User Satisfaction
6
✓ Consistently high service quality and less
downtime results in satisfied users and higher
adoption rates.
✓ Resolution of problem by 1st level support
increases user satisfaction.
✓ Early detection means problems can be
resolved before the user is impacted.
✓ Reports demonstrate network performance
and help with forecasting, planning &
load balancing.
Increase
Revenue
User
Satisfaction
Faster
Problem
Resolution
©2017 Mitel. Proprietary and Confidential.
Photo here
7
MPA 2.3
©2017 Mitel. Proprietary and Confidential.
What’s New in MPA 2.3?
Agent Based Network Testing
Analytics - Trunk Traffic & MiCollab
AWV Utilization Reports
MX-ONE IPv6
Support
Flexible Alerting
Test VoIP and network performance with synthetic calls to
quickly pinpoint a problem with tools customized to voice and
video. (SIP Call, MTR, SIP Registration, External Call)
Know when more capacity is needed for better performance
and identify cost saving opportunities with utilization reports.
Improve customizability of email alert content to accommodate
your existing business practices or applications.
Support for latest standard to ensure uninterrupted VQ and
IP set Inventory
©2017 Mitel. Proprietary and Confidential.
What’s New in MPA 2.3?
Custom Alarm Filters
Schedulable Maintenance Mode
Redesign of Primary Navigation
2 Factor Authentication
See the right alerts at the right time, with filters for severity,
keyword, device type, label.
Schedule single or groups of devices into maintenance mode.
Group Scheduling simplifies bulk device maintenance and
ensures devices come out of maintenance mode when done,
Access the data and tools you need more easily with a primary
navigation menu that is intuitive, for a better user experience.
Enhance the security operations of your MPA instance with
industry leading authentication standard.
Consult the ‘What’s New in MPA
2.3’ Presentation
©2017 Mitel. Proprietary and Confidential.
How Release 2.3 Enhances MPA
10
• Agent-Based Network Testing
See the Problems More Easily
• Flexible alerting
• Custom Alarm Filters
• Schedulable Maintenance Mode
Adapted to Your Workflow
• Trunk traffic and MiCollab AWV port utilization reports.
Actionable Usage & Capacity Data
©2017 Mitel. Proprietary and Confidential.
Photo here
Agent Based Network Testing
11
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.12
Agent-Based Network Testing
Run scheduled and on-demand synthetic call
tests to quickly pinpoint performance problems
with diagnostic tools customized to voice and
video. Supported Tests:
• SIP call test between 2 agents.
• SIP registration test from an agent to
a SIP Registrar.
• MTR test from an agent to a host
• External Call Test from an agent to an
outside source
Supported agents: Vmware probe, SheevaPlug
©2017 Mitel. Proprietary and Confidential.
Photo here Trunk Traffic & MiCollab AWV
Utilization Reports
13
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.14
Analytics – MiVoice Business Trunk Capacity Reports
• PDF reports can be downloaded, emailed, printed or the HTML links shared.
• See underutilized and overutilized trunks on MiVoice Business
• Shows key metrics
including Grade of
Service (GoS)
• Offers recommendations
to meet GoS targets.
Know when more capacity is needed for better
performance and identify cost saving opportunities.
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.15
Analytics - MiCollab AWV Port Usage Report
• PDF reports can be downloaded,
emailed, printed or the HTML links
shared.
• Metrics include:
• Peak hourly usage
• Continuous maximum usage
duration
Prevent capacity problems and know when
upgrades are required for audio, web and video
performance.
©2017 Mitel. Proprietary and Confidential.
Photo here
Custom Alarm Filters
16
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.17
Custom Alarm Filters
• Alarm Filter Criteria:
• Alarm text contains/doesn’t contain
specified keyword.
• Alarm has specified severity
• Alarm has specified label
• Alarm was raised about one or more
selected device types.
Manage the alerts you receive
more effectively with custom
filters for severity, content or
device type.
©2017 Mitel. Proprietary and Confidential.
Photo here Schedulable
Maintenance Mode
18
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.19
Schedulable Maintenance Mode
Greater flexibility in scheduling
maintenance mode eliminates headaches
associated with starting and stopping
maintenance mode for devices in service.
• Put groups of devices in maintenance mode
when they are taken out of service for a
period.
• Schedule maintenance mode period start
and end.
• Flexibility to end maintenance mode before
its configured or scheduled end time.
• Availability reports show maintenance
windows during the period.
©2017 Mitel. Proprietary and Confidential.
Photo here Primary Navigation
Redesign
20
©2017 Mitel. Proprietary and Confidential.
Primary Navigation Menu Redesign
21
Logical, intuitive top level
menu items improve
usability.
Container and device navigation tree
display improved with better display of
hierarchy between subcontainers and
devices.
©2017 Mitel. Proprietary and Confidential.
Photo here
2 Factor Authentication
22
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.23
2 Factor Authentication
• A user can choose to use
and can set up 2FA on
his/her account
• An admin can enforce 2FA
on all users in a container
Add an extra level of security
to your MPA system.
©2017 Mitel. Proprietary and Confidential.
Photo here
Flexible Alerting
24
©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.25
Flexible Alerting
• Customize email alerts:
• Remove unneeded content from an
alert
• Choose text or HTML format
• Create customized HTML templates
and apply variables to both Subject
and Body
Customize the content in your
alert emails using templates.
©2017 Mitel. Proprietary and Confidential.
Photo here
Resources
26
©2017 Mitel. Proprietary and Confidential.27
Mitel University
Sales Training (Self Study)
Course # 222905
Technical Training (Self Study)
Installation & Maintenance (Course #
T-MPA 2.0-IM-SS)
System Administrator
Leader-Led Training
Contact sales@martellotech.com
Onsite or web-based
http://mitel.absorbtraining.com
MPA Sales and
Technical Training
©2017 Mitel. Proprietary and Confidential.
Photo here
MPA Resources28
InfoChannel
- Decks
- Brochures
- Demo videos
- Customer Success
Stories
InfoChannel Worldwide >
Services & Support >
Software Assurance – Premium &
Performance Analytics (MPA)
Mitel.com
- Brochures
- Demo videos
- Customer Success
Stories
- Blogs
http://www.mitel.com/service
-and-support/support-
services/software-
assurance
Training & Documentation
edocs.mitel.com- Engineering Guidelines
- System Guide
- Quick Start Guide
- Install/Upgrade Guides
mitel.absorbtraining.com
Mitel University• Installation & Maintenance
(self study)
• Sys Admin (self study)
• Sales Training
©2017 Mitel. Proprietary and Confidential.
Photo here
29
Contact Us:
sales@martellotech.com