Mitel Performance Analytics - Martello Technologies · 2020-03-01 · 6 Consistently high service...

©2017 Mitel. Proprietary and Confidential.

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What’s New in R2.3

Mitel Performance Analytics

March 2018

©2017 Mitel. Proprietary and Confidential.| ©2016 Mitel. Proprietary and Confidential.2

Contents

• MPA Key Benefits

• What’s New in R2.3

• Customer Success

• Additional Resources


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MPA Key Benefits


Faster Problem Resolution

4

✓ Around the clock monitoring of voice quality

and other performance metrics.

✓ Monitoring of both Mitel and multi-vendor

systems gives visibility into problems across the

entire network.

✓ Alerts ensure the right person receives

actionable data at the right time.

✓ Thresholds for performance problems ensure early

detection.

✓ Secure remote access to devices and active testing

tools simplify troubleshooting.

Reduce

Costs

Faster

Problem

Resolution

User

Satisfaction


Reduce Costs

5

✓ Access devices in any location for

troubleshooting or maintenance –

avoiding the cost of onsite support visits.

✓ Avoid losses associated with downtime.

✓ Consolidate UC and network performance

management tools in one comprehensive

offering.

✓ Improve capacity planning with trunk

utilization data.

✓ Easy to deploy, cloud or on-premise options.

Reduce Costs

Faster Problem Resolution

User Satisfaction


User Satisfaction

6

✓ Consistently high service quality and less

downtime results in satisfied users and higher

adoption rates.

✓ Resolution of problem by 1st level support

increases user satisfaction.

✓ Early detection means problems can be

resolved before the user is impacted.

✓ Reports demonstrate network performance

and help with forecasting, planning &

load balancing.

Increase

Revenue

User

Satisfaction

Faster

Problem

Resolution


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MPA 2.3


What’s New in MPA 2.3?

Agent Based Network Testing

Analytics - Trunk Traffic & MiCollab

AWV Utilization Reports

MX-ONE IPv6

Support

Flexible Alerting

Test VoIP and network performance with synthetic calls to

quickly pinpoint a problem with tools customized to voice and

video. (SIP Call, MTR, SIP Registration, External Call)

Know when more capacity is needed for better performance

and identify cost saving opportunities with utilization reports.

Improve customizability of email alert content to accommodate

your existing business practices or applications.

Support for latest standard to ensure uninterrupted VQ and

IP set Inventory


What’s New in MPA 2.3?

Custom Alarm Filters

Schedulable Maintenance Mode

Redesign of Primary Navigation

2 Factor Authentication

See the right alerts at the right time, with filters for severity,

keyword, device type, label.

Schedule single or groups of devices into maintenance mode.

Group Scheduling simplifies bulk device maintenance and

ensures devices come out of maintenance mode when done,

Access the data and tools you need more easily with a primary

navigation menu that is intuitive, for a better user experience.

Enhance the security operations of your MPA instance with

industry leading authentication standard.

Consult the ‘What’s New in MPA

2.3’ Presentation


How Release 2.3 Enhances MPA

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• Agent-Based Network Testing

See the Problems More Easily

• Flexible alerting

• Custom Alarm Filters

• Schedulable Maintenance Mode

Adapted to Your Workflow

• Trunk traffic and MiCollab AWV port utilization reports.

Actionable Usage & Capacity Data


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Agent Based Network Testing

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Agent-Based Network Testing

Run scheduled and on-demand synthetic call

tests to quickly pinpoint performance problems

with diagnostic tools customized to voice and

video. Supported Tests:

• SIP call test between 2 agents.

• SIP registration test from an agent to

a SIP Registrar.

• MTR test from an agent to a host

• External Call Test from an agent to an

outside source

Supported agents: Vmware probe, SheevaPlug


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Utilization Reports

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Analytics – MiVoice Business Trunk Capacity Reports

• PDF reports can be downloaded, emailed, printed or the HTML links shared.

• See underutilized and overutilized trunks on MiVoice Business

• Shows key metrics

including Grade of

Service (GoS)

• Offers recommendations

to meet GoS targets.

Know when more capacity is needed for better

performance and identify cost saving opportunities.


Analytics - MiCollab AWV Port Usage Report

• PDF reports can be downloaded,

emailed, printed or the HTML links

shared.

• Metrics include:

• Peak hourly usage

• Continuous maximum usage

duration

Prevent capacity problems and know when

upgrades are required for audio, web and video

performance.


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• Alarm Filter Criteria:

• Alarm text contains/doesn’t contain

specified keyword.

• Alarm has specified severity

• Alarm has specified label

• Alarm was raised about one or more

selected device types.

Manage the alerts you receive

more effectively with custom

filters for severity, content or

device type.


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Maintenance Mode

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Schedulable Maintenance Mode

Greater flexibility in scheduling

maintenance mode eliminates headaches

associated with starting and stopping

maintenance mode for devices in service.

• Put groups of devices in maintenance mode

when they are taken out of service for a

period.

• Schedule maintenance mode period start

and end.

• Flexibility to end maintenance mode before

its configured or scheduled end time.

• Availability reports show maintenance

windows during the period.


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Redesign

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Primary Navigation Menu Redesign

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Logical, intuitive top level

menu items improve

usability.

Container and device navigation tree

display improved with better display of

hierarchy between subcontainers and

devices.


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• A user can choose to use

and can set up 2FA on

his/her account

• An admin can enforce 2FA

on all users in a container

Add an extra level of security

to your MPA system.


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Flexible Alerting

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Flexible Alerting

• Customize email alerts:

• Remove unneeded content from an

alert

• Choose text or HTML format

• Create customized HTML templates

and apply variables to both Subject

and Body

Customize the content in your

alert emails using templates.


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Resources

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©2017 Mitel. Proprietary and Confidential.27

Mitel University

Sales Training (Self Study)

Course # 222905

Technical Training (Self Study)

Installation & Maintenance (Course #

T-MPA 2.0-IM-SS)

System Administrator

Leader-Led Training

Contact [email protected]

Onsite or web-based

http://mitel.absorbtraining.com

MPA Sales and

Technical Training

mailto:[email protected]


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MPA Resources28

InfoChannel

- Decks

- Brochures

- Demo videos

- Customer Success

Stories

InfoChannel Worldwide >

Services & Support >

Software Assurance – Premium &

Performance Analytics (MPA)

Mitel.com

- Brochures

- Demo videos

- Customer Success

Stories

- Blogs

http://www.mitel.com/service

-and-support/support-

services/software-

assurance

Training & Documentation

edocs.mitel.com- Engineering Guidelines

- System Guide

- Quick Start Guide

- Install/Upgrade Guides

mitel.absorbtraining.com

Mitel University• Installation & Maintenance

(self study)

• Sys Admin (self study)

• Sales Training


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Contact Us:

[email protected]

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Mitel Performance Analytics - Martello Technologies · 2020-03-01 · 6 Consistently high service...

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