NAHU Membership Core Competencies for the Membership Volunteer © 2011, National Association of...

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NAHU MembershipCore Competencies for the

Membership Volunteer

© 2011, National Association of Health Underwriters • www.nahu.org

© 2011, National Association of Health Underwriters • www.nahu.org

Welcome to your Leadership Role

• Why did you choose/agree to be a membership chair?

• What are your expectations as a leader?

• What are your goals?

© 2011, National Association of Health Underwriters • www.nahu.org

Overview of Responsibilities

• Primary Responsibilities for a membership chair:

– Recruiting and promoting NAHU to new members.

– Developing retention activities.

– Promoting the membership GAIN contest.

– Maintaining good membership records.

– Communicating with your members.

– Attending teleconferences.

© 2011, National Association of Health Underwriters • www.nahu.org

Your Membership Team

• Establish a membership team!

–Vice Chair

–Assign small projects

–Ad hoc committees

© 2011, National Association of Health Underwriters • www.nahu.org

• Attend teleconferences

• Attend webinars

• Read NAHU communications– Monthly Membership Connection– Monthly regional lapse list email– Monthly Leader Newsletter– Monthly NAHU News– Weekly Washington Update

Staying Informed

© 2011, National Association of Health Underwriters • www.nahu.org

NAHU Resources

• Online Membership Tools

Located at www.nahu.orgClick Leadership Tools

Membership ToolsClick Tools

© 2011, National Association of Health Underwriters • www.nahu.org

Membership Tools

To access:

www.nahu.org

Leadership Tools

Membership Tools

Tools

© 2011, National Association of Health Underwriters • www.nahu.org

GAIN Contest

• Runs from May 1 – April 30 of each year.• Four Contest Categories:

– New Members– Growth Rate– Retention Rate– Overall – Membership Cup!

© 2011, National Association of Health Underwriters • www.nahu.org

Membership Reports

To access:

www.nahu.org

Leadership Tools

Membership Tools

Reports

© 2011, National Association of Health Underwriters • www.nahu.org

Membership Reports

• Posted online on the 15th of each month.• Gives current membership counts for each

region, state and chapter.• Current rankings in the GAIN contest.• Use to report NAHU’s membership

number.

© 2011, National Association of Health Underwriters • www.nahu.org

Monthly Membership Reports

To access:

www.nahu.org

Leadership Tools

Membership Tools

Reports

© 2011, National Association of Health Underwriters • www.nahu.org

Member Benefits

To access:

www.nahu.org

Members

Benefits

© 2011, National Association of Health Underwriters • www.nahu.org

Retention

Keep the members we have!

© 2011, National Association of Health Underwriters • www.nahu.org

Retention

When does retention begin?

© 2011, National Association of Health Underwriters • www.nahu.org

Building Member Relationships

• Personal contact with members

• Member Recognition

• Short term projects

• Networking

© 2011, National Association of Health Underwriters • www.nahu.org

RecruitmentCampaigns and Contests

• Membership Blitz• Chapter Contests• National Membership Campaigns

© 2011, National Association of Health Underwriters • www.nahu.org

Who to Contact?

• NAHU Staff

• Local chairs – contact your state chairs

• State chairs – contact your regional chair