Post on 23-Dec-2015
transcript
NON VERBAL COMMUNICATION
READING BEYOND WORDS
Lecture byM/s NandiniLecturerD.A.V College for GirlsYamuna NagarHaryana.
HOW DO WE SEE WHAT WE CAN’T HEAR?
1 Facial Expressions 2 Eye Contact 3 Voice 4 Hand Gestures, 5 Body movements 6 Touch 7 Personal space. 8 Object communication
Open Gesture Closed Gesture
open hands hand covering mouth
palms upmaking fists
spontaneous eye contact
glancing at exit
smile frown
leaning forward leaning back
relaxed rigid
hands away from face
looking at floor
standing straight moving away
feet apart legs crossed, shaking foot
shoulders squared fidgeting
uncrossed legs locked ankles
welcoming handshake folded arms
OPEN GESTURE
CLOSED GESTURE
rubbing palms together hand wringing
affirmative head nods head lowered
eye contact lack of eye contact
calm use of facial movements
staring or eyes closed
body positioned toward other
rocking
seating arrangement with no barriers
stalling for time (light pipe, clean glasses, etc.)
Open Gestures
Closed Gestures
Nonverbal Tips for Improving Communication
-Make yourself comfortable with the other. -Avoid being too close or too far away physically.
-Be relaxed and attentive.
-lean slightly toward the other. -Avoid slouching or sitting rigidly.
-Maintain frequent eye contact.
-Give nonverbal communication while the other is talking, such as a simple nod of approval.
Avoid staring, glaring, or looking away.
NON VERBAL ASPECTS OF SUBMISSIVE, ASSERTIVE AND
AGGRESSIVE BEHAVIOUR
VOICE
EYE CONTACT
FACIAL EXPRESSIONS
BODY MOVEMENTS
Submissive Assertive Aggressive
sometimes wobbly
steady and firm
very firm
tone may be singsong or whining
tone is middle range, rich and warm,
tone is sarcastic, sometimes cold,
oversoft or overwarm,
sincere and clear
hard and sharp,
often dull and in monotone,
not overloud or quiet.
strident, often shouting, rises at end.
quiet, often drops away at end
VOICE
hesitant and filled with pauses,
fluent, few awkward hesitancies,
fluent, few awkward hesitancies
sometimes jerks from fast to slow,
emphasizes key words,
often abrupt, clipped,
frequent throatclearing.
steady, even pace.
emphasizes blaming word,
PASSIVE
ASSERTIVE AGGESSIVE
VOICE
unreal smiles when expressing anger, or being criticized,
smiles when pleased,
smile may become 'wry',
eyebrows raised in anticipation (eg of rebuke),
frowns when angry, scowls when angry,
quickchanging features
otherwise 'open', eyebrows raised in amazement/disbelief,
Facial Expressions
Passive
Assertive
Aggressive
Evasive Firm but not a 'stare down'.
Tries to stare down and dominate.
EYE CONTACT
PASSIVE ASSERTIVE
AGRESSIVE
hand wringing, open hand movements (inviting to speak),
finger pointing,
hunching shoulders,
'measured pace' hand movements,
fist thumping,
stepping back, sits upright or relaxed (not slouching or cowering),
sits upright or leans forward,
covering mouth with hand,
stands with head held up.
stands upright head 'in air',
nervous movements which detract (shrugs and shuffles),
strides around (impatiently),
arms crossed for protection.
arms crossed (unapproachable).
BODY MOVEMENTS
PASSIVE
ASSERTIVE AGGRESSIVE