Agenda

• Welcome 18h30-18h40

• Presentation 18h40–19h10

Can Business Analysis be ‘Offshored’ – Colin Quinn

• Break 19h10-19h25

• Group Discussions 19h25-20h00

• Networking 20h00-20h30

DISCLAIMER

It’s Audience Participation Time!

Context1. In House but offshore BA

2. Outsourced and offshore BA

Remember: There is more to offshore than India

What is In House Offshore BA?

Usually occurs in Global organisations with multiple offices in multiple locations.

Some of the analysis deliverables are produced offshore.

Usually a blended model of offshore and onshore BA resource.

Can be exclusively offshore co-located with development team.

“Benefits” in Offshoring BA?

A JOURNEY…

Let’s start at the very beginning…

…the theory does stack up…

Where does offshore BA work?

Tools to make offshoring BA work

Techniques to make offshore BA work

THE ADVENTUROUS CLIENT

CASE STUDY 1 UK Bank(Global)

OnshoreLead BA

OffshoreTeam of

BAs

• Development of Business Operating Model

• Process Modeling• Implementation

Support

• Leads Reqts Elicitation

• Manages Stakeholders

• Sets direction for the offshore team

Phase 1 Phase 2

• Take on more of Reqts work

• Global Travel• More responsibility

Building a strategic model. Gradually. Over time.

CASE STUDY 1 UK Bank(Global)Key Learning Points

Set Up

Recruitment

Development

Deliver

Ensure there are sufficient resources in

the set up area.

Use telephone and face to face for interview

selection.

Additional use of capability assessments that test ‘actual’ ability.

Outline Career Path to new employees.

Use formal training to ensure consistent

understanding.

Make UK Stakeholders are ‘bought in’.

Communicate, Clarify and Confirm with

Offshore resources.

BUT

Why is it complicated?

Conclusion: OFFSHORE AND OUTSOURCED BA

Making it work: OFFSHORE AND

OUTSOURCED BA Offshore Capability

Time

0-3 months 9-12 months12-18 months

Producing simple requirements offshore

Producing processmaps offshore andComplex requirements onshore

Familiarisation with clientAnd domain

Example Deliverables

Client Supplier• Open Minded

• Looking for strategic capability not quick cost win

• Willing to invest

• Solid onshore BA capability

• Willing to put BAs offshore to learn

Gradu

al in

crea

se in

cap

ability

• Open Minded

• Flexible approach

• Solid offshore BA capability

• Trusted advisor

• Willing to put BAs onshore to show capability