OOPS! I didn't mean it to come out that way

transcript

Oops!I didn’t mean it to come out

that way!

(a.k.a “How to spend more time getting what you want and less time arguing over what you didn’t.”)

Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt

Your AttitudeYour Attitude 79%79%

Co-Workers’Co-Workers’

52%52%

Others’Others’ 31%31%

5 Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Attitude

Feelings Beliefs

Response

Feelings

Experience(Observations)Biology

Attitude

NoiseNoise

Conflict Cycle

ExpectationsExpectations

ResolutionResolution

Follow UpFollow Up

CALMCALM

Support vs. Saving

• Can I help?

• Want my help?

• Do I want to help?

Appropriate

Questions

ClosedConfirmat

Inquiry

Well Meaning

• Recognize

• Reflect

• Redirect

Disarming

L isten

A pologize (Acknowledge)

S olve

T hank

Think “LAST”

1. Intention

Your comments are welcomed: scottq@scottqmarcus.com • www.ThisTimeIMeantIt.com

Getting What You

2. Priming

3. Questioning

4. Listening

5. Clarifying

6. Suggesting

7. Thanking

• Begin with “I”• No Interruptions• No Denials• No Cross Complaints

Fair Fighting

Oops!I didn’t mean it to come out

that way!

Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt

Scott would love to work with YOU:

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OOPS! I didn't mean it to come out that way

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