SectionA:Theorganisationsandgroupswithinthepartnership

Leadapplicant

NameofOrganisation: WatfordCommunityHousingTrust(WCHT)

TypeofOrganisation: RegisteredCharity,HousingTrust

Contactdetails: Contact- AmyWillcox-Smith

Email- amy.willcox-Smith@wcht.org.uk

Phone- 01923209219Address- 59ClarendonRoad,Watford,WD171LA

Summaryoforganisation:

Purposeoforganisationandrolewithinthepartnership(70wordsmax):WatfordCommunityHousingTrusthosttheWatfordCommunityNavigator,supportingtherolloutoftheschemeintheWatfordCommunityandprovidingconnectionstolocalnetworksofcommunitysupportinWatford,whichcanhelpthepeoplethathavebeenreferredtothescheme.WCHTisahousingassociationprovidingaround5,000affordablehomesandadditionalservicestoover20localcommunitiesthroughoutWatfordandpartsofThreeRivers.

Partner1NameofOrganisation: Dacortium

TypeofOrganisation: RegisteredCharity

Contactdetails: Contact- HelenMutioEmail- helen@communityactiondacorum.org.uk

Phone- 01442253935Address- 48HighStreet,HemelHempstead,Herts,HP13AF

Summaryoforganisation:

Purposeoforganisationandrolewithinthepartnership(70wordsmax):DacortiumisthehostorganisationfortheDacorumCommunityNavigator,theSchemeReliefCommunityNavigatorandSupportOfficer.DacortiumprovidethelocalconnectiontotheDacorumvoluntarysector.DacortiumisaconsortiumofvoluntarysectororganisationsbasedinDacorum;itaimstoimprovethequalityoflifeoflocalpeople,especiallythosewhoaredisadvantagedorvulnerablebydeliveringhighquality,cost-effectiveservicesinaconsistent,co-ordinatedandco-operativemanner.

Partner2NameofOrganisation: CarersInHertfordshire(CinH)

TypeofOrganisation: RegisteredCharity

Contactdetails: Contact- CaroleWhittleEmail- carole.whittle@carersinherts.org.uk

Phone- 07917186840Address- TheRedHouse,119ForeStreet,Hertford,SG141AX

Summaryoforganisation:

CinHhosttheStAlbans,HertsmereandParkfieldMedicalCentreCommunityNavigators.CinHbringexpertiseonthesupportavailabletoCarersaswellasprovidinglinkstolocalnetworksinStAlbansandHertsmere.CinHaimtoensurethatallcarersinHertfordshire

arerecognisedandvalued;areinformedandsupportedintheircaringrole;haveanopportunityforalifeoutsidecaringandcanexerciseacollectivevoice.

Partner3NameofOrganisation: POhWER

TypeofOrganisation: RegisteredCharity

Contactdetails: Contact- RiazKhanEmail- r.khan@pohwer.net

Phone- 07848005727Address- HertlandsHouse,PrimettRoad,Stevenage,Hertfordshire,SG13EE

Summaryoforganisation:

POhWERarethehostorganisationfortheThreeRiversCommunityNavigator.TheyalsodelivertheHertsHelpservice,whichtheCommunityNavigatorSchemeworkscloselywithandbuildson.POhWERbringtheexpertiseofrunningHertsHelpandtheassociatedknowledgeofthevoluntarysectorinWestHerts.POhWERisacharitywhoprovidesinformation,advice,supportandadvocacytopeoplewhoexperiencedisability,vulnerability,distressandsocialexclusion.

Partner4

NameofOrganisation: HertsValleysClinicalCommissioningGroup(HVCCG)

TypeofOrganisation: NHSClinicalCommissioningGroup

Contactdetails: Contact- PaulO’HareEmail- Paul.o’hare@hertsvalleysccg.nhs.uk

Phone- 07917053713Address- HemelOne,BoundaryWay,HemelHempstead,Herts,HP27YU

Summaryoforganisation:

Purposeoforganisationandrolewithinthepartnership(70wordsmax):HVCCGistheNHSorganisationresponsibleforcommissioninghealthservicesonbehalfofpeoplewholiveinHertfordshire’sdistrictsofDacorum,Hertsmere,StAlbans,ThreeRiversandWatford.HVCCGistheleadcommissioneroftheCommunityNavigatorSchemeandhosttheSchemeManager.HVCCGhaveprovidedstrategicdirectionfortheschemeandenabledittoembedwithinPrimaryCaredeliverywithinWestHertfordshire.

Partner5NameofOrganisation: HertfordshireCountyCouncil–CommunityWellbeingTeam

TypeofOrganisation: UpperTierLocalAuthority

Contactdetails: Contact- KristyThakurEmail- Kristy.Thakur@hertfordshire.gov.uk

Phone- 07812323069Address- FarnhamHouse,SixHillsWay,Stevenage,SG12FQ

Summaryoforganisation:

Purposeoforganisationandrolewithinthepartnership(70wordsmax):TheCommunityWellbeingTeamcommissions’servicesonbehalfoftheCountyCouncilandClinicalCommissioningGroupstoencourageindependence,physicalandmentalwellbeing,reduceavoidableillhealthanddisability,supportcarers,encourageself-reliance,communitycohesion,socialenterpriseandvolunteering,andReducedemandonformalsocialandhealthcareservices.TheCommunityWellbeingTeamisthejointleadcommissionersfortheCommunityNavigatorScheme.

SectionB:Partnerships&StoriesWhatthepartnershipisachievingandlearning

1. Yourpartnership’sprojectorinitiative.TheCommunityNavigatorSchemeoperatesacrosstheareasofDacorum,ThreeRivers,Watford,StAlbansandHertsmere.Theschemereceivesreferralsfromhealthandsocialcareprofessionals(GPs,SocialWorkers,etc.)thathavepeoplepresenttothemwithissuesthatneednon-clinicalornon-statutorysolutionsandthehealthandsocialcareprofessionalsareunsureofwhichvoluntarysectororuniversalserviceisavailabletohelp.HealthandSocialcareprofessionalsthenreferthepersontoCommunityNavigatorScheme(referralstriagedbyHertsHelp).TheCommunityNavigatorthenworkswiththeindividualandestablishestherelationshipswithallofthevoluntarysectororganisationsandactivitieswhichwillsupportthepersonwiththeissuestheyface;e.g.theymaybeafamilycarer,couldbeindebt,orareisolated;andneednetworkofcommunitysupportwrappedaroundthemtoensuretheystaywell,independentandfeelsupportedbytheircommunity.

2. Howdidyourpartnershipcomeaboutanddevelop?

TheMarmotReport‘FairSociety,HealthyLives’,foundthat20%ofsomeone’shealthandwell-beingdependsonclinicalinterventions.Therestisconditionedbysocialorenvironmentalfactors.ResearchcarriedoutbytheCitizensAdviceBureaufoundthatonefifthofGPtimeisspentonnon-clinicalissues.AlmostahalfofGPssawvalueinunderstandinglocalcommunitiesbutmanydon’thavethetimetodothis.HertsHelpalreadyexistedastheone-stopentrytothevoluntarysector;however,itwasachallengeforvulnerablepeopletocontactHertsHelpandactontheinformationprovided.Thesepeopleneededsupporttoaccessalloftheservicesavailabletothemandneededsomeonetobuildtherelationshipsbetweenthemandtheorganisations.InresponsetothisHVCCGandHCCcommissionedtheCommunityNavigators(deliveredbyvoluntarysectorproviders)toprovidefacetofacesupporttovulnerablepeople,andbuildrelationshipswithhealthandsocialcareprofessionalsandthevoluntarysector.Throughthecommissioningoftheschemethepartnershipwasborn.TheSchemeManager,employedbyHCCandhostedbyHVCCG,ensuredthatthepartnershiphadoversightandcouldbedevelopedcollectivelyandwouldsupporteffectivedeliveryoftheproject.

3. Impact.Pleasedescribewhatoutcomesyouareachieving,yourimpactorhowyouaremakingadifference.

TheCommunityNavigatorSchemereceives1,200referralsayearandhas:-Improvedandsupportedpeople’saccesstoexistinglocalcommunityservices,helpingthemtostaywellandindependent,whilereducingthedemandonprimaryandacutecareservices.-Reducedtheamountoftimethatstatutoryprofessionals(GPs,SocialWorkersetc.)spendonsupportingpeopletoaccessinformalservicesfromthevoluntarysector.HertsHelpandCommunityNavigatorsareseenasthe"onestopshop"forsocialprescribing;andanecdotalevidencehasshownthatcliniciansarenowhavingmoreconstructive,two-wayclinicalengagementwithpeopleabouttheirclinicalhealthneeds;allbecausetheCommunityNavigatorshaveconnectedpeopletotheinformalsupportavailableinthecommunityinordertoaddresstheir‘widerdeterminantsofhealth’.-Preventedacuteadmissionsduetonon-clinicalreasonsanddelayedtheneedforpeopletoaccessmoreformalHealth&SocialCareactivities(seeGPvideoforexample:https://www.youtube.com/watch?v=LUoLM-bVaq8&list=PLxGLedelF6pnf2bwd4bjmA1E5iAzbjwG3&index=4)-Improvedpeople’semotionalwellbeingandreducedtheirriskofdevelopingdepression(asmeasuredbytheSF12QualityMetrictool).Thosewhohavebeensupportedarealsodemonstratingincreasedresilience.-Developedapreventativemodelofcarethataddressesthewiderdeterminantsofhealthatacommunitylevel,bysuccessfullyintegratingexistingvoluntaryandcommunitysectorprovisionwithHealthandSocialCareproviders.“Idon’tknowwhatisavailablefromthevoluntarysectorandIdon’talwayshavethetimetofindout,buttheCommunityNavigatordoes,andmakessurethesupportmypatientsgetlasts.”

4. Howpartnershipworkingishelpingyoutoachievemore.Thewaysinwhichworkinginpartnershiphasachievedmoreinclude:1.Providebetterconnectionstothelocalvoluntarysector.Eachpartnerhasauniqueinsightintothewideandvariedrangeofsupportthatisavailablefromthevoluntarysectorinaspecificlocality.EachpartnerhasbeenabletochampiontheCommunityNavigatorSchemewithintheirlocalarea,growconnections,increasereferralsandsolutions.Statutorypartners,suchasHertsValleysCCG,provideaccesshealthcarepathwaysincreasingreferralsfromGPs.2.Abletobeagiletoseizenewopportunities.Withalargenumberofpartners,ithasenabledtheschemetobeagileandadaptable.WhenfundingwasavailabletorecruitaFrequentAttendersCommunityNavigator,andtesttheconceptwithpeoplewhoregularlyattendA&E;havingarangeofpartnersmeantthatthemostsuitedone(WatfordHousingTrust)couldensurethatthishappenedquickly.3.SpecificexpertiseandKnowledge.TheexpertisethateachorganisationbringstotheschemeisavailabletoalloftheCommunityNavigators,regardlessoflocalityorhost.WatfordHousingTrustcanprovidehousingexpertise,whileCarersinHertfordshirecanprovidetheirexpertiseandknowledgearoundsupportingcarers;astwoexamples.4.Abletomarketthevoluntarysectorasoneprofessionalentitytofrontlinehealthandsocialcareprofessionals.Byworkingasanetworkofpartnersthevoluntarysectorisabletobemarketedtostatutorysectorprofessionalsasone,professionallyrunsector,whichprovidesreal,credible,solutionsforchallengesfacedbypeople.

5. Howyouaremakingsurethatthepartnershipisworkingeffectively.

ThegovernanceofthepartnershipandtheCommunityNavigatorSchemeisthroughasteeringgroupwhichincludesallpartnerorganisations,andbothleadcommissioningpartners.TheSteeringGroupalsohasrepresentativesfromSocialcaretoensuretheprojectissupportingandcomplimentingsocialcaredeliveryandstrategy.TheSteeringgroupalsohasaGPrepresentativetoensuretheschemeisworkingeffectivelywithPrimaryCare.TherearealsorepresentativesfromHertfordshireCommunityNHSTrustandWestHertsHospitalTrustandalsoHertsHelponthesteeringgroup.Together,thesteeringgroupmemberssupportthestrategicdirectionoftheCommunityNavigatorSchemeandprovideacriticalvoicetooperationaldeliveryofthescheme.Havingthesteeringgrouphasbuiltexcellenttrustandrelationshipsbetweenallofthepartnerswithinthisproject.TheCommunityNavigatorschememanagerisemployedbyHertfordshireCountyCouncilandishostedbyHertsValleysCCG.TheschemeManagermanagesthedaytodayoperationsoftheCommunityNavigators,providingoversightofdeliveryacrossallofthehosts,aswellasensuringthattheschemelinkseffectivelyintoappropriatenetworksacrosshealthandsocialcare.Open,regular,communicationanddialoguebetweentheschememanagerandallofthehostorganisationsandtheCommunityNavigatorsthemselves,hasbeenacriticalelementinbuildingeffectivepartnershipworkingfortheproject.ThishasalsoenabledtheCommunityNavigatorstodevelopasateamworkingtoacommongoal,despitethefactthattheyarehostedbydifferentorganisationswithinthepartnership.

6. Whatyouarelearningfromeachother.

1.Effectiveengagementwithfrontlinehealthcareproviders.WebetterunderstandthatonesimpleroutefromtheHealthandSocialcaresectortothevoluntarysectoristheeasiestwaytoensurepeoplegetthehelptheyneed.PrimaryCareisnowthebiggestsinglereferrertoCarersinHertfordshire.Moreover,CommunityNavigatorshavecomplimentedthecarersChampionsandtheCarerSupportAdvisors.2.Widerdeterminantsofhealtharebeingidentifiedbyfrontlinestaffofallpartners,regardlessoftheirprojectarea.SolutionstoaddressingthesearebeingfoundthroughinformalnetworkingwiththeCommunityNavigatorsandothervoluntarysectorpartners.AllhostsarenowpartoftherecentlyestablishedWestHertsCommunityResilienceForum,whichhelpstodevelopthestrategicdirectionofcommunitysupportandsocialprescribingacrossWestHertfordshire.3.EngagementwithMultispecialtyteams(MST).Throughthescheme,eachpartnerunderstandshowMSTs(integratingsocialcare/mentalandcommunityhealth)operate.CarersinHerts,AgeUKDacorum(Dacortiummembers),POhWERadvocateshaveallattendedMSTstocontributesolutionstosharedcareplans.4.Asexternalpartners.Wealsonowunderstand“thelanguageofhealth”andinturnpeoplearealsoawareofthelanguageofhousingandvoluntarysector.