Perspectives from Award-Winning Government CIOs

How to be a Better CIO: Thinking Beyond the Bottom Line

John MiriEditor-in-ChiefCenter for Digital Government

Sponsored By:

The focus of our discussion

Let’s talk about you. Maybe you are a CIO already, or you

aspire to become one as a career goal. You have the

“leadership bug” and you want to make a

difference for your community. In this unique and

interactive presentation, you will have the chance to learn the

secrets of some of the most award-winning, budget-

balancing, project-delivering CIOs in the nation.

What did he say about the “Bottom Line,” again?

Business driven IT strategy, planning and execution

Reports of a recovering national economy are certainly cause for optimism, but…

Governors, mayors, school superintendents, federal officials, chief financial officers and chief technologists remain in

dire financial straits.

Critical government services are

at risk.

What services are at risk?

Educator qualitySpeedy/fair trials

1st responder response time

Human services

case management Job training

Safety and compliance

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

47%

47%

31%

45%

41%

40%

37%

24%

% of Counties…..

Delayed purchases and repairs

Delayed capital investments

Instituted salary and/or pay freezes

Instituted hiring freezes

Delayed construction

Used their rainy day funds

Instituted employee travel restrictions

Laid off county workers

National Association of Counties reports that many short-term, strategies have been used to balance the budget.

The best way to win the no-win scenario is to change the rules

Government reform/innovation to better meet citizens needs at lower cost

“…information technology accounted

for virtually all of the acceleration in

productivity growth in the U.S. after 1995”

- Economic Statistics Report Federal Reserve Bank of

Kansas City

“You will never get another [blank-blank] dime out of this

committee as long as I’m here.”

Need for practical examples of what other states or CIOs are doing

Washington State Transportation Improvement Board

• Who– Washington State Transportation Improvement Board– Steven Gorcester, Executive Director– TIB is an independent state agency that makes and manages street

construction and maintenance grants to 320 cities and urban counties throughout Washington State.

• What– 24/7 online, public access to status of all key performance indicators– Online Google Maps mashups that allow citizens to drill down into

maps to see road projects and road maintenance conditions– Consolidated and normalized data powers grant decisions, instead of

intuition or politics

Agency Key Performance Indicators

Consistent, Normalized Data

Online Map Drill-Downs Powered by Data

“Miracles happen … Failed government projects often remain

hidden behind layers of bureaucratic obfuscation, only to be revealed after

an agency has wasted substantial time and money.

Given this, imagine my surprise upon learning of a state agency providing

the public with genuine transparency and openness with web-based, real-

time project status reporting.”

Michael Krigsman for ZD Net

June 3, 2008

How Would You Like this Front Page?

“We process Form 47”

Partnerships with business stakeholders

Our story begins in a prototypical office wasteland.

We don’t say, “We process Form 47

anymore.”

Now, we know

that “We save lives.”

The happy story of the Surfer and the Czar

What characteristics represent the best of breed CIO?

“Behind it all is 23-year-old Dustin Haisler, a self-described techie with a passion for business … Best of Texas award for most innovative use of technology … recognized as one of the 2009 Doers, Dreamers and Drivers by Government Technology Magazine … presentations on Manor's projects in and out of state, including at last year's South by Southwest Interactive Conference and Festival.”

Can we draw some general leadership lessons?

Interactive Audience Discussion

John MiriEditor-in-Chief,

Center for Digital Government

jmiri@erepublic.com512-350-3344

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