Presentation title - Place and Country - Date Month Day Year 1

Presentation title - Place and Country - Date Month Day Year 2

Presentation title - Place and Country - Date Month Day Year 3

Presentation title - Place and Country - Date Month Day Year 4

Forecourt Claims In-Store Claims Manual Claims - Option 1: Via Total Services App - Option 2: Via flysaa.com

Presentation title - Place and Country - Date Month Day Year 5

If for any reason your till slip printed with a decline message or no message at all or a Voyager compatible pin pad was not available, you need to follow the Manual Claim process.

At participating service stations you can claim your Miles on selected pin pads on the forecourt. First settle your transaction with your bank card, then …. • Swipe your SAA Voyager Card • Enter your SAA Voyager Pin (1 chance) • Check message the message on the till slip, if there is no message submit the claim manually.

Presentation title - Place and Country - Date Month Day Year 6

At participating service stations you can claim your Miles in-store on selected pin pads. First settle your transaction with your bank card, then…. • Swipe your SAA Voyager Card • Enter your SAA Voyager Pin (1 chance) • Check message the message on the till slip, if there is no message submit the claim manually.

If for any reason your till slip printed with a decline message or no message at all or a Voyager compatible pin pad was not available, you need to follow the Manual Claim process.

Presentation title - Place and Country - Date Month Day Year 7

There are 2 Options…

If for any reason your till slip printed with a decline message or no message at all or a Voyager compatible pin pad was not available, you need to follow the Manual Claim process

Manual Claims

O

Presentation title - Place and Country - Date Month Day Year 8

Option 1:

Manual Claims via Total Services App

O

Presentation title - Place and Country - Date Month Day Year 9

Total Services App Claim

Click on “SAA Voyager Miles Claim”

Enter your Voyager Number and Pin. If you don’t have a Pin you can submit without logging in.

Once downloaded, open the Total Services App.

O

Presentation title - Place and Country - Date Month Day Year 10

Total Services App details…

Click on the menu button for more features... Following options open

•Terms and Conditions: Opens the T&C’s of the programme. NB: Read before claiming.

• Submit Claim: Provides the means to submit the manual claim via the Total Services App.

• Submissions: Provides a list of submissions via this channel and the applicable status. •

•Programme Information: Launches the web page that tells you more about the programme.

O

Presentation title - Place and Country - Date Month Day Year 11

Total Services App: “Submit Claim”…

Under Till Slip, click browse and take a picture of your till slip. If logged in, your name and surname will automatically populate. If not type it in.

If logged in, the Voyager number will auto populate. Type in your email address, select the service station you fueled at and select the fuel type from the drop down box

Using the till slip as reference, type in the transaction number , select the date from the drop down box and enter the litres fuelled. Click read T&C’s and Submit the claim..

Presentation title - Place and Country - Date Month Day Year 12

Option 2:

Manual Claims via www.flysaa.com

Presentation title - Place and Country - Date Month Day Year 13

Claim via www.flysaa.com

• Go to SAA Voyager website (www.flysaa.com) • Log in using your Voyager number and Pin. • Go to “Claim Missing Miles and select “Claim Total Miles”

Presentation title - Place and Country - Date Month Day Year 14

•Complete the online form using your till slip as a reference document. • Submit

Presentation title - Place and Country - Date Month Day Year 15

Copy of Till slip

•Take a picture of the Till Slip •Email a copy or a photo of the till slip to customerservice@totalcustomercare.co.za • Include your TOT reference number in the Subject line.

• After submitting you get a reference “TOT: number.