PRINCIPLES OF EFFECTIVE COMMUNICATION

Matthew Winch

10/11/11

Unit 1 P2

QUESTION 1

Which of these are the least likely to be used as a

call line skill?Written communication

Technical knowledge

Lip reading Modulating voice

QUESTION 2

Which of these skills is the most important when

specking with an customer? Verbal skills

Planning skills

Creativity

Team working

QUESTION 3

What is it that you need to do when you are giving

presentation so that they will listen to it?

Engaging audience

Read from queue cards

Bad body language

Written communication

QUESTION 4

What is one of the most important attribute for an

animated technician?

Creativity

independent

Written communication

Verbal skills

QUESTION 5

What is the attribute would be most useful a games designer

department?

Organisational skills

Problem solving

Written communication

Team working

QUESTION 6

What is the attribute that would be most useful when

giving an presentation?

Time management

Verbal skills

Good working procedures

tolerance

QUESTION 7

What attitude is helpful when you are working in a

group of people who have not selected a leader?

Written communication

Leadership skills

Time management

impendent

QUESTION 8

What attitude would a employer like his/hers

employees to have?verbal skills

dependable

Technical knowledge

Team working

QUESTION 9

What attitude would a technical helpdesk need when

working on a customers computer?

Good working procedures

Written communication

Planning skills

independent