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Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_1
Professional Services Partner Enablement
November 2013
Greg RicheyDirector Professional Services
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Agenda■ Ingram Micro Services Overview■ Why IM Professional Services■ What is IM Professional Services■ Solutions■ Reward Program■ Next Steps■ Q&A
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Services Lifecycle– Managed & Cloud– Professional
Services– Training & Education
Ingram Micro Services Division
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Ingram Micro is dedicated to uncovering and investing in ways
to help our partners extend and develop their IT services businesses safely,
with minimal investment & business risk.
IM Professional Services
End Custome
r
Reseller(Trusted Advisor)
Ingram Micro
(Trusted Provider)
■ Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than they have in-house
■ Move product faster to market, extend and support greater product sales
■ Support emerging technologies
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■ Survey of > 8000 Partners■ If Ingram Micro were to have a staff of
highly skilled engineers and system architects to deliver professional services, would you consider using these services?
Do Our Partners Want IM Professional Services
Yes79.6%
No20.4%
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Branding and Preferred Payment Methodns >= 264
As your own; 62.7%
Co-branded; 26.9%
No opinion; 8.6%
Ingram Micro branded; 1.9%
If you were to partner with Ingram Micro to de-liver professional services, how would you want to present those services to your cus-
tomer?
Other
Subscription/Recurring Fees
Bundled with Product Sales
Time and Materials
Fix-fee Projects
4.5%
21.2%
29.9%
49.2%
56.8%
If you were to partner with Ingram Micro for your pro-fessional services business, how would you prefer to
pay for the work done (Choose all that apply):
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IM Professional ServicesVAR Resellers MSP Vendors
serv
ice
prov
ider
s
IM Reseller Partner Network IM Vendors Partner Network Staffing Partners IM Certified
< I M L i n k >
IM Professional Servicescust
omer
sse
rvic
es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech
Support
Benchmarking Installation Configuration Tuning Testing
System Integration H/W-S/W Upgrades Application
Development S/W Customization Migration
Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control
Back-up and Archiving Replication Help Desk Remote
Infrastructure Management Relocation
Benchmarking Warranty Asset Disposition Break-Fix
Hardware Support Software Support Business Recovery
Training/Certification Recycling-Remarketing
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■ IM is a Trusted Source with proven capability to deliver with consistency, predictability and quality
■ Access to a comprehensive portfolio of tools, products and services for a complete solution
■ Pre Sales Technical Support
■ Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources
■ Ability exploit new or expanded service and product revenue streams
■ Sales, Customer Support, Finance, Integration Services and Logistics Support for your business
Advantages for our Solution Providers
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Sample Service Offerings
Network
Storage
Servers
WIRELESS NETWORKING ASSESSMENT
VIRTUALIZATION HEALTH CHECK
Network
Storage
Servers
Supports Mobility and Cloud transitions and solutions
Delivered through Solution Providers
Combination of onsite and offsite services
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Network
Storage
Servers
WIRELESS NETWORKING ASSESSMENT ■ Introductory Call and Pre-Sales Consultation
– Examine the business need, current wireless infrastructure, compliance or mandate issues and short and long term requirements
– Business analysis– Scope of Work (SOW) document
■ Site Survey – Performed on-site by an Ingram Micro certified professional using
industry standard practices and the latest tools, the survey will provide a blueprint for the physical design including:
A complete analysis of the end user location including a site map with AP mounting locations, areas of wireless coverage, network connectivity and configuration information
A Bill of Materials and compliance analysis may also be provided
■ Prepare and present the assessment report of recommendations and findings to the reseller – Hold an interactive workshop with reseller and end user
to facilitate knowledge transfer on best practices– Provide a hard and soft copy of the report– Follow up
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■ A wireless network is no longer a “nice to have” add on to the wired network
■ Higher client density and wireless as the primary connection demand a reliable, robust wireless network
■ Wireless VoIP requires a well thought out wireless network to maintain voice quality
■ Just hanging access pointswill not get the job done
Why conduct a Wireless Assessment?BENEFITS TO END USERS■ Identify access-point performance,
transmission rates, throughput and utilization
■ Increase network resiliency and reliability
■ Optimize performance
■ Improve your security posture
■ Detection of signal bleed outside premise
■ Identify devices accessing the network, RF interference and EMI
■ Lower cost of ownership
■ Mitigate risks leveraging experienced and certified professionals
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VIRTUALIZATION HEALTH CHECK■ Identify business & functional requirements, needs,
and issues■ Review architecture and compared with best
practices■ Review operations to understand
– Server Administration, Performance Monitoring– Storage , Network, Security– Load Sizing, Load Balancing, Capacity Planning– Contention Mitigation, Virtual Machine Provisioning– Data Protection and High Availability
■ Hold interactive workshop to facilitate knowledge transfer
■ Present assessment report of findings, recommendations, and solutions roadmap
VIRTUALIZATION HEALTH CHECK
Network
Storage
Servers
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■ Virtualization is likely a mission critical aspect of a business that touches all aspects of a computing environment
■ Build and maintain an infrastructure to meet SLA, business needs, and future growth
■ Get the most out of a capital investment
■ Validate that the environment is optimized for performance
■ Mitigate risks and improve security compliance through proven best practice
■ Gain the knowledge, technologies, best practices through interactive workshops
Why a Virtualization Health Check?BENEFITS TO END USERS■ Maximize resources through
industry best practices■ Consolidate more applications
and heavier workloads■ Increase agility and reliability■ Reclaim IT staff time■ Optimize performance■ Improve your security posture■ Lower cost of ownership■ Mitigate risks leveraging
experienced and certified professionals
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Reseller PartnerEarly Adopter Incentive■ $500 credit for any IM product or service to
Resellers who purchase services
■ Credit good for 60 days from time of order
■ Ends 10/31/13
Partner “Reward” Program
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■ Information:– www.ingrammicro.com/professionalservices
■ SOW/RFP submittals:– www.ingrammicrolink.com
Website
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Sales and Support Assistance:
ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492
To become an Service Provider or Order Professional Services:
ProServices@ingrammicro.com | (800) 235-4128
Follow us:
Ingram Micro Professional Services @IMProServices
Getting Linked Up with IM Professional Services
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Questions