Quick Wins for Property ManagersLearn how an answering service for property management can deliver quick wins for Property Managers

Daily Life of a Property Manager

• Emergencies• Paperwork• Complaints• Maintenance

• Staffing• Scheduling• Appointments• Billing

The Daily Challenge

Satisfy the needs of Tenants and The Company

More than Managing Properties

Property managers don’t “just” manage buildings

• Incredible responsibility – wearing multiple hats including customer service.

• Manage tenant’s requests, needs, wants, complaints, and emergencies.

• Issues range from tiny to serious like bursting pipes.

Managing Tenant’s Expectations

The best strategy—take every call as an important call.

• Tenants expect to be heard.

• Address the issue upfront.

• Letting issues linger can cause more challenges down the road.

Clear Communication

Communication—A key factor to successfully manage properties.

• Establish processes for managing tenant calls.

• Train your staff for a consistent experience.

• Continuously improve processes to create a better tenant experience.

The Importance of Quality Staffing

Maintaining quality staffing is a major challenge for most property managers

• Turnover can make it difficult to maintain quality of service.

• Finding quality staff can be difficult and expensive.

• Make sure your staff have the “soft skills” to manage tenants’ calls.

Have a PartnerA property management answering service provides a quick

win for property managers.

24-Hour Support Consistent Connection with Tenants

Call Management

Sounds Great, Right?

Not all answering services have experience with property management.

Sounds Great, Right?

Not all answering services have experience with property management.

• An experienced answering service will save you time and money.

• Will add value to your current processes.

• Reduce stress (IMPORTANT!)

What About Cost?

Your personal answering service is affordable.

• Don’t pay setup fees.

• Pay only for live-agent talk time. Pay for what you use.

• Verify any additional fees before starting.

• Ask if a contract is required.

Quick Win for Property Managers

Recap•Manage Tenants’

Expectations•Clear

Communication•Quality Staffing

• Consider a property management answering service to manage your tenant’s calls.• Ask Questions.• Verify Industry Experience.• Ask for Referrals.

Freedom. Flexibility. Fraction of the Cost.Learn how a property management

answering service can positively impact your company.

Unicom Teleservices12560 S Holiday Dr. CAlsip, IL 60803 USA

888.636.1222info@unicomcorp.com

www.unicomcorp.com

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