Post on 23-Jul-2020
transcript
Join us on proshipinc.com
ProShip Value Proposition for Retail and E-Commerce
Why ProShip
Speed & High Volume are Our Forte
Speed & Agility
Carrier Accolades
Multi-Carrier vs. Single Carrier
Introduction to Rate Shopping
Basic Rate Shopping
Time In Transit Rate Shopping
Advanced Date Shopping
Omnichannel Fulfillment
Ship-From-Store
ProShip SDK
International Shipping
ProShip Insights: Reporting & Analytics
Exceptional Support
Client Testimonials
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Content
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We're beyond the box, your business should be too.
There's another story to shipping - beyond cardboard and labels.
It's what keeps us delivering results;
empowering businesses to go beyond
the box. Customers who choose ProShip,
choose the number one in speed,
compliance, reliability and experience.
Premium for a reason. ProShip is the
only multi-carrier shipping solution that
helps you ship at lightning speeds, stay
carrier compliant 24/7/365 and build
stronger than ever customer revenue
streams. With over two decades of
enterprise experience in the shipping
and supply chain industry, ProShip's
time-tested technology and advanced
functionality continues to remain
unmatched.
INCREASE PRODUCTIVITY & PROFITABILITY
STAY FLEXIBLE
100% CARRIER COMPLIANT
ENSURE RELIABILITY
IMPROVE CUSTOMERSATISFACTION & RETENTION
INTENSIFY VISIBILITY
Take advantage of advanced algorithms and expertise to find the right carrier and service automatically – in a fraction of time.
Integrate with your existing WMS, OMS and ERP system and be free for unlimited growth.
Offer the best shipping options to exceed your customers’
ever-demanding delivery and pricing expectations.
Easy-to-use reporting and tracking data allows you to make actionable
business decisions.
Automate carrier updates and be confident about label
compliance and having the latest rate changes and surcharges.
Updates and business rules are executed without downtime.
High Volume Customers
ProShip is committed to being
the industry leader for high
volume e-commerce shippers.
A sampling of our largest volume
shipping customers include:
RetailStaples, Sephora, Kohl’s, QVC,
Ace Hardware, American Girl,
West Marine, Williams-Sonoma,
TJX Companies, REI, Ulta,
Michaels, Ascena, O'Reilly Auto
Parts, Paper Source, Petco, The
Finish Line, Urban Outfitters,
GNC, Bass Pro Shops, Genesco
E-CommerceFanatics, Rue La La, PC Mall,
Build-A-Sign, Kendra Scott,
Mason Companies, BuySeasons,
Figi's, Custom Ink
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Speed & High Volume are Our ForteFaster shipment processing is crucial to staying competitive. ProShip works directly with all carriers in one centralized server solution.
All carrier rates are hosted and updated directly on the ProShip Server,
whereas many of our competitors use API or Web services calls to the
carriers. By hosting carrier rates, it ensures you get rating and labels in
milliseconds - making ProShip the fastest shipping solution on the market.
The ProShip Advantage
APIs vs. Engines• Speed is a big differentiator
• APIs can have service interruptions, especially during peak
Scalability & Flexibility• A lot of APIs don't have the flexibility when it comes to specialty
services - FedEx FIMS, IPD, UPS Worldease, etc.
• Connect ProShip to any host system, e-commerce site, or warehouse
technology
• Generate any label or output, giving you complete flexibility to fulfill all
your customers' shipping needs
• Change business rules as needed with easy-to-use management tools
Speed & AgilityProShip has been tested against our competition regarding speed of package processing and parcel rating.Based on the outcome of those tests, we can confidently say that ProShip is the fastest multi-carriershipping system on the market today. We were awarded a contract over six years ago with Kohl’s Corporation
where we were tested against our two largest competitors (Kewill and ConnectShip). The speed of ProShip far
surpassed the competition. Kohl’s is currently processing over 1.1M+ shipments/day at peak with ProShip. This
consists of 5 e-commerce DC’s, 9 retail DC’s, and approximately 1,180 stores.
Speed and agility are at the forefront of what makes ProShip a top software solution in the shipping business.
With no limit to scalability, ProShip can handle over one million transactions an hour on a single system server,
while supporting the most complex shipping methods, procedures and business rules.
As the market continues to change at pace, an agile, flexible and responsive supply chain can open the way to
a clear competitive advantage. Partnering with a logistics expert who understands this as well as the
environment that you operate in, is clearly the only way to ensure and sustain success.
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Carrier AccoladesCertified Primary Parcel Carriers
Our relationships with major carriers give our clients access to a broad
range of services and in some cases top tier support. ProShip is a FedEx
Compatible Diamond Solution, a UPS Ready provider, USPS MAC and eVS
certified, and a DHL Certified Solution. Some of these partnerships span
over 17 years and with it comes specialized offerings to our customers.
Included with our certified carrier compliant carrier modules are postal last
mile services like: UPS Mail Innovations, FedEx Smart Post, Newgistics, UPS
Sure Post, DHL Smart Mail, DHL Product 41, DHL Global Mail and many
more.
A FedEx Diamond ProviderFor consecutive years, FedEx has awarded ProShip the highest level
accolades for shipping and delivery. This prestigious award is based upon
elite customer service and percentage of renewals on the newest FedEx
software versioning and beyond. ProShip's extensive knowledge base
offers an unparalelled cohesiveness in FedEx offerings to our customers
that other providers simply cannot match, including 24/7/365 top tier
support. ProShip is one of a few vendors that has a direct server
integration with FedEx.
Certified Regional Carriers / Same Day Delivery
WPX, OnTrac, SpeeDee, Eastern Connection, Lone Star Overnight, Blue
Streak Couriers, Prestige Delivery, Golden State Overnight, Laser Ship, Pitt
Ohio, and many more.
When it comes to LTL carrier management, ProShip can natively integrate
with these partners and does not use expensive 3rd party brokers. ProShip
is also leading the charge in omnichannel fulfillment to deploy as many
same day carriers as possible. We have services such as FedEx Same Day
City, Deliv, DHL Metro and more.
Carriers
AND MANY MORE
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Why Multi-Carrier vs. Single Carrier
When it comes to multi-carrier vs. single carrier shipping, the answer is a simple
one. Multi-carrier gives you more options to please your customers. Single-
carrier operations are risky business - without the right shipping software,
adding on single carriers one at a time would be extremely time-consuming, not
to mention switching between interfaces to compare routes and rates. This is a
slow process, and the dollars and time wasted is not worth it.
ProShip is the #1 automated multi-carrier shipping software, and for good
reason. We empower our customers to ship at lightning speeds, stay carrier
compliant 24/7/365 and build stronger than ever revenue streams. Occurrences
like peak season demands, carrier strikes, and limited features with single-
carrier shipping all affect your company's bottom line.
43%
OF RETAILERS GENERATE MORE REVENUE BY EXPANDING SHIPPING CHOICES
An Introduction to Rate Shopping
All carrier networks and capacities are not the same. E-commerce and mobile shopping have grown
immensely in the last few years, which has made the shipping experience the backbone of customer
satisfaction. Carriers have tried keeping up by investing into improving their networks, automation, technology
and staff - but everyone hasn't kept up. Carriers have different capabilities in different lanes. It’s important to
shop around to be sure you are getting the best rates.
ADVANCED DATE SHOPPINGPATENT PENDING
BASIC RATE
ADVANCED DATE SHOPPING
TIME IN TRANSIT(+ BASIC RATE)
WHAT YOU SEE WHAT YOU GET
Total CostCost of Shipment
Customers ChoiceSelected delivery
requirements
Label Creation Time Will it make the cut-off
to the trailer?
Trailer Pull TimeWhat time does your trailer leave today?
Contracted Pick-up Dates, Transit Dates,
Delivery Dates
Cost
Package Attributes
Destination
Basic Rate ShoppingBasic rate shopping is the first, and simplest form. This is a behind-the-scenes service that will automatically
provide you with your best shipping options while considering total cost and applicable service selection.
With basic rate shopping, a simple sort by total cost should finish the business rule. Too many systems will
look at only part of this equation and not the total – they may not have the ability to take the same
transaction and hand it to an LTL service that you would then hand to a small parcel service. There needs to
be a lot of translation at the get-go. Doesn’t matter if it’s UPS, Deliv, FedEx – our systems come back with a
normalized set of information.
Total Cost: The amount that we expect the account holder to pay – this includes item and shipping charges.
Applicable Service Selection: Considers several different secondary factors:
A set of carrier services that you want to evaluate (previously known as best way groups).
Cost Normalization: You need your shipping system to normalize cost across all carriers, modes and services. It is important not to think about the base rate separate from the assessorial, fuel surcharges and discounted self. In the end, all this rolls up into total cost (the cost the shipper will pay).
There are certain services that do not deliver to all addresses. For example, UPS will never ship to a PO Box, and Next Day Early AM (utilized by UPS and FedEx) will not deliver to all addresses.
Some services are residential-only, such as FedEx Home Delivery. The system needs to weed that service out before presenting you with options. Sometimes depending on the package weight, it may or may not qualify for particular services; for example, a 4.5 oz letter wouldn’t be a good fit for LTL.
Time in Transit Rate ShoppingTime in transit rate shopping asks, "How many business days it will take a carrier to transit the package from
the shipper to the consignee", and then takes takes the sorted rate shopping list and filters by business days
that the package would be in transit. When using this type of rate shopping, all the previously listed filters
(total cost and applicable service selection) are accounted for, but a third is added.
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30%
REDUCTION IN SHIPPING COSTSCOMMON BY RATE SHOPPING AND OFFERING ADDITIONAL CARRIER OPTIONS
Service Validation by Destination:
Service Validation by Package Attributes:
Rate Shop Groups :
Advanced Date ShoppingThe king of rate shopping - Advanced Date Shopping (an advanced functionality that is available ONLY
through ProShip) - includes planning for delivery by a target date. This algorithm includes 9 data sets to
maximize the ability for your shipment to be delivered on the promised date.
Importantly, with criterion including customer day/hour of choice, label creation time, trailer pull time and
carrier contracted days, you can prevent external factors from getting in the way of you fulfilling your
shipment promises. This results in money saved through close deliveries by using lower-cost carrier services
or couriers with the peace of mind that the system will use express services in the event of a longer
fulfillment time or longer distance. This then allows you to fulfill your customers’ expectations automatically.
Normalization:
As mentioned in basic rate shopping above, cost normalization, service validation by
destination and parcel attributes, plus best way groups are all accounted for in this step.
Basic Rate Shopping:
This is where the program sorts by cost.
Time in Transit Rate Shopping:
The time it actually takes for the carrier to move a shipment from point A to point B.
Customer Day/Hour of Choice:
What expectation have you sold the customer? Do they expect it on Friday, or today by 5:00pm?
Label Creation Time:
When are we physically creating the label, and when is it actually being stamped and put on the trailer?
Trailer Pull Times:
This factors in when the trailer physically leaves the hub. For example, if you are shipping something at
noon, all the trucks/carriers are still available. If you put a label on a box at 4:15pm, the USPS trailer may
have already taken off for the day.
Contracted Pick Up, Transit, and Delivery Days:
Each business will have a contract with carriers for which days they will pick up, drop off, and deliver
packages for them.
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OF SHOPPERS WHEN THEYFAIL TO OFFER SUITABLE
SHIPPING OPTIONS
44%
RETAILERS LOSE OUT ONCONVERTING
Omnichannel FulfillmentIntegrated and seamless fulfillment across all channels.Data plays an important role in omnichannel fulfillment as does the shipping software that manages the data.
ProShip utilizes the best source for inventory, regardless of where it is located, in order to meet your
customer's needs. ProShip ensures the best shipping option is used for every package, each and every day,
upping your customer service game.
Inventory Source DestinationProShipOMS(host system)
mfg/vendors
stores
distributioncenters
customers
stores
intelligentparcel lockers
any combination
any combination
shippinglogic
order andinventory
logic
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Ship-From-StoreShipping from a store is complex, there are problems of shelf space for products, hardware to support ship
from-store functionality, training associates to execute those orders correctly and incentivizing them for the
additional responsibilities. The retailer needs to strike a balance of providing good service to walk-in customers
while still getting enough parcels out the door to meet the requirements for same-day or low cost postal
deliveries. Retailers are also missing the mark on balancing the cost of fast deliveries with the desire to meet
customers’ expectations, rather than seeing the big picture when accounting for the cost of a transaction to
fulfill an expectation, they often default to what they think might be the lowest-cost option—even if it
really isn’t.
ProShip automated shipping software can help retailers overcome these challenges by requiring them to have
an enterprise software stack that allows data to flow through the entire system efficiently and various retail
solutions to communicate with each other. When those systems communicate, the retailer will understand the
cost of each transaction—which gives the OMS the ability to make the best, most cost-effective decision on
how to actually source the goods for each order.
Rate Shopping. Ship-From-Store.
8 Carriers
150+ Ship-from-Storelocations
7 Distribution Centers
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Whether you need a seamless interface between your host systems and transportation processes, or you are an independent software vendor looking for a powerful rating and shipping engine built directly into your application, ProShip can meet your needs.
The ProShip Software Development Kit (SDK) is designed to integrate with any ERP, WMS, OMS, Web application or warehouse technology to streamline your transportation processes.
ProShip SDK
Customize Your Supply Chain:
Customize and execute your business rules and processes, all behind the scenes.
Interface your host systems and any sub-systems with the ProShip Server for instant rating and
shipping information.
Integrate your e-commerce system or website to provide delivery options and shipment status to
your customers.
Optimize all your transportation processes and decisions to lower costs, increase visibility and
reduce errors.
We went live in all 3 Manhattan DCs close to peak with minimal issues. This gave us the
confidence to utilize Proship in other areas of the business. We are happy to tell that story."KEVIN NORSEN, DIRECTOR LOGISTICS STRATEGY & SYSTEMS, ULTA BEAUTY
International Shipping
If the world is your market, you already know that while the ability to ship products globally can contribute to the success of your company, it also presents a new set of challenges. International
customers want a low shipping rate, and as Postal Technologies
magazine explains, “Warehouse managers are continually challenged
to find new solutions to increase the efficiency of their processes to
save time, reduce the risk of error, and ultimately, satisfy the customer.”
As the most compliant multi-carrier shipping software in the market,
ProShip can help you master the complexities of international trade.
Whether you’re shipping to Asia, Europe or South America, ProShip
performs the differing regulatory steps and produces the required
documentation and customs forms. ProShip not only handles shipping to
other countries around the world, but also handles shipping from other
countries around the world. Just as ProShip is capable of supporting new
carriers domestically, the same engineering is applied to add carriers and
their services for other countries like Europe, China and the United
Kingdom. Automatic rate shopping among international carriers assures
you’re shipping the most economically when costs are the highest.
ProShip Software Makes International Shipping as Easy as “Scan and Ship.”
• Placing the package on a scale for weight and dimensions.
• Scanning an ID barcode on the package to capture item details.
• Gathering data from the host system regarding information about the item being shipped, the package’s destination and service level required.
• Verifying information on the origin, weight and shipping data for the package.
• Printing and applying compliant labels and shipping documents to the package while real time inventory and order updates are written back to the host system, and can be electronically transmitted to customs.
Automating International Shipping
Less than 10 years ago TigerDirect would manually complete 12,000 to 14,000 shipments per day.
Since ProShip was introduced to the Tiger Direct warehouse, 90% of our shipments have been
completely automated. ProShip has made my life very easy.”
GREG WILTSE, DIRECTOR OF WAREHOUSE IT, TIGERDIRECT
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ProShip® Insights: Reporting & AnalyticsMake faster and better informed shipping decisions topositively affect your bottom-line.Getting your packages out the door in a timely and
cost-effective way is critical to your business. Having
easy access to important shipping data so you can
continuously improve your efforts and make sound
shipping decisions is imperative. With ProShip Insights, you can easily
use pre-built visualizations, create custom visualizations to populate
role-based dashboards and build custom reports that can be saved,
scheduled and shared with anyone in your organization.
Exceptional SupportCustomer support is more than a concept - it's a commitment.Our U.S. based support team makes a personal commitment to
deliver the best customer experience in the industry through
consistency. Your installation will be managed by a team of software
engineers dedicated to your project success, under the guidance of an experienced project manager, from
initial software configuration, through core development, integration, system completion, testing and
deployment. Your sales manager will be there every step of the way, to further provide a seamless and timely
process.
Once you begin utilizing ProShip, your dedicated Account Manager will help you gain every advantage from
your software throughout the lifecycle of your business. We offer a full range of support and services
including 24/7/365 support via phone, email or online ticketing system, online case management with
monitoring and alerts, auto-updates and much more.
ProShip utilizes a variety of venues to proactively stay in touch with our customers: telephone contact from
your Account Manager, newsletters, carrier & software information updates, compliancy alerts, web postings
and on-site visits. ProCyclopedia, our online documentation wiki, is one of our most used and valued features
and is always online to answer your questions.
ProShip has been a great
partner for American Girl.
Your staff's ability to be
immediately responsive and
fix any issues right away has
been much appreciated.”
DARLENE B.TECHNICAL LEADAMERICAN GIRL
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INTEGRATION PROJECT PHASES
SALES PROCESS INITIATION PLANNING EXECUTION ACCEPTANCE CLOSURE SUPPORT PROCESS
SOWSign Off
Transitionto Integration
SpecApproval
Q/ASign Off
UATSign Off
Transitionto Support
What Our Clients Say About ProShipProShip shipping software is used in thousands of locations around the world. Here’s what a few of our clients have to say about ProShip:
ProShip has been a great partner for American Girl. Your staff’s ability to be immediately responsive and fix any issues right away has been much appreciated.”
The ProShip implementation was one of the smoothest system implementations that I have ever seen. Outstanding job to the entire ProShip team that makes all of this possible!”
We don’t have to try to support the old homegrown systems. We’re now letting ProShip, the expert, do what it does best and support the systems for us.”
ProShip remains the foundation of our success in managing our shipping processes and costs.”
DARLENE B., TECHNICAL LEAD, AMERICAN GIRL
KEN M.,SENIOR LOGISTICS AND VP OF BUSINESS DEVELOPMENT,KGP LOGISTICS
TOM SPOKE, IT GLOBAL DISTRIBUTION MANAGER, TREK BICYCLES
CINDI K., DISTRIBUTION MANAGER, LIFETOUCH
We are very happy that we selected ProShip as our new shipping system. The distribution team members are highly professional, knowledgeable and a pleasure to work with.”
DAVID D.,FULFILLMENT MANAGER, BAYSTATE POOLSSoftware updates are performed easily in a timely manner
with little to no down time, and a service help desk assists any user in the company with shipping issues, as needed.”
MARK RUESTER, MANAGER OF IT APPLICATIONS, MEDELA
This has been the smoothest Christmas season ever for Football Fanatics with their (ProShip) shipping system. The system stayed up the entire time, just like you guys said it would. I am one happy customer.”
STEVE C., DIRECTOR, SUPPLY CHAIN SOLUTIONS, FANATICS
Working with the engineers during the ProShip installation and integration was awesome, the entire process went smoothly. It has been great working with ProShip!”
TAMMY M.,PROJECT MANAGER, GHIRARDELLI
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