Post on 06-Jul-2018
transcript
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1/32W W W . A I R P O R T - E X C H A N G E . C O M
T H E A C I E V E N T T H A T B R I N G S E U R O P E A N D A S I A T O G E T H E R
T O S H A R E S T R A T E G I E S F O R S U C C E S S
PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR FUTURE AIRPORTS
A I R P O R T S
B E Y O N D
E v e n t t h e m e :
5 C ONFERENC ES // 2 SOC IAL EVENT S // 6 A IRPORT T OURS
H o s t e d b y : P l a t i n u m S p o n s o r :O f f i c i a l a i r l i n e :
A C I E U R O P E & A C I A S I A - P A C I F I C P R E S E N T
1 1 - 1 3 N O V E M B E R 2 0 1 3 , D O H A
:
:
Q a t a r N a t i o n a l C o n v e n t i o n C e n t r e
ORGANISATIONS SPEAKING OR EXHIBITING INCLUDE:
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PD140SVR,
Enhanced Hand-held Metal Detector
Threat Detection
Electromagnetics through
CEIA
Phone: +39 0575 4181 • Fax: +39 0575 418298 • e -mail: infosecurity@ceia-spa.com
EU
Standar d 3 Cer tified
AP P R O V E D b y G ov e r nme nt al Se c ur i t y A ut hor i t i e s
SECURITY
METAL DETECTORS
BOTTLED
LIQUIDS SCANNER
AUTOMATIC
SCREENING DEVICES
FOR NON-METALLIC CARGO
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It is a great privilege for Doha
International Airport to host the
2013 ACI Airport Exchange in the
State of Qatar.
Established in 2006, ACI Airport
Exchange traditionally alternates
between Europe and Asia, but returns tothe Middle East with this year’s edition
being held in our capital city.
The three-day event will take place at the
iconic Qatar National Convention Centre
between 11th and 13th November, 2013.
Airport Exchange is renowned for
delivering a world-class conference,
exhibition and social networking
programme, and it comes to Doha
in a year of the opening of our brand
MESSAGE FROM OUR HOST
new home for Qatar Airways – Hamad
International Airport, which promises to
set a global benchmark in service and
quality.
We at Doha International Airport are
extremely excited to host this year’s
ACI Airport Exchange and we will
ensure we deliver the high levels
of hospitality for which our country
is so renowned, to complement the
exciting and ambitious plans ACI have
for the exhibition and conferences.
We look forward to welcoming you.
Yours sincerely,
H.E Akbar Al Baker
Chief Executive Officer, Qatar Airways and
Doha International Airport
2 0 1 3H o s t e d b y : O f f i c i a l a i r l i n e :
Platinum Sponsors:
Official Partners:
Gold Sponsors:
Bronze Sponsor:
Official Media Partners:
f o n
d a z i o n e 8 o t t o b
r e
2 0
0 1
f o n
d a z i o n e
8 o t t o b
r e
2 0 0 1
W W W . A I R P O R T - E X C H A N G E . C O M 03
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¤ Expected attendance of more than 2,000
decision-makers for the worldwide
community of air transport stakeholders
¤ Five individually tailored conference
programmes to meet the demands of many
areas of expertise, plus the Keynote Arena
¤ Three workshops on baggage, commercial
development and airport design
¤ Pick and choose conference sessions tocreate your own unique agenda
¤ Six tours of the new Hamad International
Airport to meet specific areas of interest
¤ Large exhibition hall showcasing leading
products and services
¤ Free passes to view showcasing
companies, and presentations from
the supplier conference stage on the
exhibition floor
¤ A luxurious evening social programme to
maximise networking
¤ See firsthand the exponential growth of Qatar
¤ Speaker presentations provided to
delegates post-event
¤ Enhanced networking both before the
event and onsite
04 W W W . A I R P O R T - E X C H A N G E . C O M
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EVENT OVERVIEW
2006, 2007Madrid
2008Berlin
2012Amsterdam
2013Doha
2011Abu Dhabi
2010Istanbul
2009Barcelona
Now moving between Europe & Asia
The event has been hosted by Aena, Berlin Airports, TAV, ADAC,
Schiphol and now Doha International Airport since its launch in 2006.
PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR FUTURE AIRPORTS
A I R P O R T SB E Y O N D
EVENT THEME
In Amsterdam we introduced for the first time, to mass acclaim, an event theme of
“Airports 2020” which permeated through every part of the show. In Doha we will take
that strategy one step further with our new event theme of “Beyond Airports 2020”, so
conference presenters and exhibitors will not only showcase their latest solutions to the
challenges of today, but also concepts and launches of brand new offerings ideal for the
airport of the future, which will have to be hospitable, efficient, reliable, inspiring andsustainable if they are to succeed in the eyes of airlines, regulators and passengers.
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JOS NIJHUIS, CEO, SCHIPHOL GROUP passed the hosting batonto PATRICK MULLER, EXECUTIVE VICE PRESIDENT, DOHAINTERNATIONAL AIRPORT at last year’s show in Amsterdam. Upon receivingthe honour Patrick said: “What we just witnessed here was somethingspectacular, but we are very much looking forward to topping that in Doha.”
As one of the fastest growing economies in the
world, Qatar has rapidly become an important
destination on the global stage. Categorised
as one of the richest nations in resources
and culture, Qatar possesses the will and
determination to overcome all circumstances
and position itself as a unique destination on
the global platform.
Qatar is home to the finest cultural
landmarks, some dating back thousandsof years, demonstrating the nation’s rich
history and culture. In addition, Qatar is
DOHA IS THE CAPITAL city of the State ofQatar, situated on the Persian Gulf. Doha has
evolved from a small pearling and fishing
city to a multibillion dollar international
business, financial and cultural centre,
whilst maintaining traditional values
and preserving the country’s heritage
throughout its growth. Doha’s culture is
dedicated to limitless hospitality, withevident investment in impressive facilities
which serve the elite sporting community.
The encouragement of a public appreciation
for Islamic and Middle Eastern culture, with
works spanning three continents and 13
centuries on offer at the Museum of Islamic
Art and Souq Waqif showcases the history
and vitality of Doha’s marketplace.Doha offers a wide range of accommodation,
with well-known global hotel brands catering
to all levels of comfort and convenience
for business and tourists alike. There is an
extremely high calibre of restaurants available
with established international chefs such as
Gordon Ramsay and Guy Savoy on offer.
home to the Al Jazeera network and has a
series of world-class museums that house
some of the world’s finest art collections. At
its cultural heart, Doha offers art galleries,
music concerts, opera and theatre for visitors
to enjoy.
Qatar has taken centre stage on the platform
of international events and the biggest
testimonial to its advancement in this field
is its winning bid for the upcoming 2022World Cup, the event that will alter not only
Qatar’s but also the region’s global position.
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THIS IS A MUST-ATTEND event for senior and middle management from airports, airlines, government agencies, regulators, ground
handlers, architects, engineers, consultancies, suppliers and buyers with responsibilities for the following areas and more...
WHO SHOULD ATTEND?
SECURITY / PLANNING / OPERATIONS / AIRFIELD / GROUND OPERATIONS
/ GROUND HANDLING / WINTER SERVICES / ENVIRONMENT / AIRSIDE /
TECHNOLOGY / INFORMATION SYSTEMS / E-COMMERCE / PASSENGER
PROCESSING / PROCUREMENT / RFID / FACILITATION / PROJECT DELIVERY /
MASTER PLANNING / NETWORK PLANNING / PRMs / MARKETING / POLICY /
TRAINING / CUSTOMER SERVICE / WILDLIFE CONTROL / BAGGAGE PROCESSING
/ MAINTENANCE / DESIGN / FINANCIAL / CHECK-IN / AUTOMATION /
TECHNICAL / ENGINEERING / SAFETY / CAPACITY / COMMERCIAL /
HUMAN RESOURCES / COMMUNICATIONS
SINCE ITS LAUNCH IN 2006, AIRPORT EXCHANGE HAS ESTABLISHED
ITSELF AS ACI’S LARGEST MEETING AND CONTINUES TO BE THE
PREMIER INDUSTRY EVENT AT WHICH EXPERTISE IS SHARED,
BUSINESS RELATIONSHIPS ARE FORMED AND INDUSTRY
DEVELOPMENT IS THE PRINCIPAL GOAL.
08 W W W . A I R P O R T - E X C H A N G E . C O M
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REGISTRATIONOPENING HOURS
CONFERENCEOPENING HOURS
Tuesday 12 November
09:00 – 17:30
Wednesday 13 November09:00 – 15:00
ACICOMMITTEEMEETINGS THESE ACI COMMITTEES will
also meet in Doha immediately
after Airport Exchange:
• ACI Asia-Pacific Security
Committee
• ACI World Facilitation andServices Standing Committee
Monday 11 November
16:00 – 18:00
Tuesday 12 November08:00 – 17:30
Wednesday 13 November
08:30 – 14:00
EXHIBITIONOPENING HOURS
Tuesday 12 November
08:00 – 17:30
Wednesday 13 November08:30 – 15:00
ACI HAS RESERVED discounted hotel
accommodation at a number of hotels in
Doha, for Airport Exchange delegates,
which can be requested through our hotel
booking agency Congrex Travel.
Discounted rates are available for a limited
period only, after which they are subject to
availability and the best available rate at
the time. November is a very busy time in
Doha, with several large congresses taking
place so please book as soon as possible to
avoid disappointment.
Transport to and from the conference
venue as well as both social events will be
from the ACI Recommended Hotels only.
Visit www.airport-exchange.com for
further information
Further information can be found at
www.airport-exchange.com
DISCOUNTEDFLIGHTS OF UP TO25% WITH QATARAIRWAYS
AIRPORT EXCHANGE
2013 OFFICIAL CARRIER
QATAR AIRWAYS WILL BE OFFERING
A SPECIAL GROUP DISCOUNT OF UP
TO 25% ON PUBLISHED FARES
For further information on making a
reservation please visit:
www.airport-exchange.com
DINING
ALL ATTENDEES ARE invited to
lunch and refreshments on the
exhibition floor. Complimentary
refreshments are provided for
Conference Delegates and lead Stand
Personnel in the designated Delegate
Catering Area. Exhibition visitors
are invited to take advantage of the
exceptional public catering on offer.
VISAS
QATAR ADOPTS A visa-exemption policy
for more than 30 countries, as well as
the GCC members, to boost tourism. The
current regulations are applicable toGCC residence permit holders.
WORLD BUSINESSPARTNER MEETING
Monday 11 November 2013
16.00 - 17.30
Location to be announced shortly
For more details, please contact Yulia
Plyusnina, Programme Development
Coordinator, ACI EUROPE,
via tel: +32 (0)2 552 09 83 or email:
yulia.plyusnina@aci-europe.org
Sponsored by:
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AIRPORT EXCHANGE is
renowned for delivering
the most diverseexhibition in the airport
sector, showcasing the
very latest products,
services and solutions in
the airport market, and
uniquely securing visitors
from all levels of airport
and airline management
from around the world.
EXHIBITIONPASSES TO
ACI AIRPORT
EXCHANGEARE FREE
EXHIBITORS AND
SPONSORS ALREADY
CONFIRMED INCLUDE:OUR LARGEST
EVER
EXHIBITIONE v e n t t h e m e :
PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR FUTURE AIRPORTS
A I R P O R T SB E Y O N D
H o s t e d b y :
10 W W W . A I R P O R T - E X C H A N G E . C O M
ACI EUROPE EVENTS
ACI World
Airport Carbon Accreditation
Amor Group
Analogic
Aviation Media
BEMO USABeumer Group
Bruel & Kjaer Ems
Bruker Detection
CCM Airports
Ceia Spa
Cofely
Concessionaire Analyzer+
DSA Detection
Dubai Technology PartnersEsri
FLIR Systems
Gilardoni
Korea Airports Corporation
Morpho Detection Inc
NATS
Perin Generators
Rapiscan Systems
Routes
Searidge Technologies
Smiths Detection
(Correct at time of going to press)
P l a t i n u m S p o n s o r s :
B r o n z e S p o n s o r :
f o n
d a
z i o n e 8 o t t o
b r e 2
0 0 1
G o l d S p o n s o r s :
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ARCHITECTURAL SHOWCASEHighlights from the world tour of the
first-ever museum exhibition of airport
architecture, Now Boarding: Fentress Airports
to complement the myriad of
solutions and concepts in
the exhibition:
EXHIBITOR SEMINAR THEATREVisit the Exhibitor Seminar Theatre on the
exhibition floor where leading industry
suppliers will contribute their “Beyond Airports
2020” ideas across the following subjects:
BAGGAGE ADVANCEMENTS // IT & SYSTEMS // SECURITY SOLUTIONS //
AIRFIELD SOLUTIONS
VEHICLE DISPLAY AREAThis area will highlight the latest vehicles
on the market for airport purposes, fromeco-friendly airside cars through to the latest
crash fire rescue trucks.
INNOVATION SHOWCASEA large digital display screen will showcase
innovative new initiatives improving
efficiency, performance and customer
satisfaction at airports across the world.
N O W 7 0 %
S O L D
W W W . A I R P O R T - E X C H A N G E . C O M 11
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HIGHLIGHTS FROM THE world tour of the
first-ever museum exhibition of airport
architecture, Now Boarding: Fentress Airports
+ The Architecture of Flight, will be on
display at the Airports Council International
conference Airport Exchange 2013 in Doha
from 11 through 13 November 2013. Now
Boarding takes visitors on a multi-media
journey through the past, present, and future
of airport architecture, focusing on the work
of Curtis Fentress and the global architectural
design firm he founded, Fentress Architects.
Now Boarding is a collaboration between the
Denver Art Museum and renowned architectural
curator Donald Albrecht. “This exhibition allows
visitors a rare opportunity to explore the evolution of
airport design and to discover the creative process
of Curtis Fentress, whose airports are known for
their functionality and beauty,” says Albrecht.
Through film, animation, models, and
photographs, the highlights from the exhibit
showcase the advancements of design
through the history of flight and air travel,
three modern international airports, and the
imagined future of airport a rchitecture and
function. Incheon International in Seoul, South
Korea; Los Angeles International in Southern
California; and Denver International in Denver,
Colorado are showcased in the exhibition.
Discover the art, innovation and insight of modern
airport design at this special highlights exhibition of
Now Boarding: Fentress Airports + The Architecture
of Flight, sponsored in part by ACI Airport Exchange
2013. The exhibition highlights will be on display
only for the duration of the conference, before they
rejoin the full exhibition in Los Angeles, California,
which opened in March 2013. Now Boarding:
Fentress Airports + The Architecture of Flight will
be travelling internationally through 2015.
12 W W W . A I R P O R T - E X C H A N G E . C O M
A large digital displayscreen in the exhibition
will showcase innovative
new initiatives improving
efficiency, performance
and customer satisfaction
at airports across the
world. These stories will
be delivered through video
footage and interviews with
the senior executives involved
in bringing these exciting
new efforts to fruition.
SINGAPORECHANGI AIRPORTSOCIAL TREE
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Visit the Exhibitor Seminar
Theatre on the exhibition
floor where leading
industry suppliers will
contribute their ideas to
meet our “Beyond Airports
2020” theme covering
the following subjects:
• Baggage Advancements
• IT & Systems
• Security Solutions
• Airfield Solutions
Speaker schedule to be
announced shortly.
W W W . A I R P O R T - E X C H A N G E . C O M 13
This area will highlight
the latest vehicles on the
market for airport purposes,
from eco-friendly airside
transportation through to
the latest crash fire rescue
trucks and safety machinery.
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AIRPORT EXCHANGE IS
RENOWNED for its events and
our host Doha International
Airport, will provide
attendees with a taste of
traditional Qatari culture
and hospitality. The welcome
reception and gala dinner
will be held in Doha in five
star locations ensuring for
delegates an unforgettable
and unique experience.
SOCIALEVENTS
WELCOMERECEPTIONMonday 11 November
19.30 - 21.30
EXCITING LOCATIONS TO BE ANNOUNCED SHORTLY
GALADINNER Tuesday 12 November
19.30 - 23.00
AIRPORT EXCHANGE 2013
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SIX SEPARATE HAMAD INTERNATIONAL AIRPORTTOURS CONFIRMED FOR ACI AIRPORT EXCHANGEMonday 11 November. Details and timings will be made available upon registering.
THE NEW STATE-OF-THE-ART Hamad International Airport has been
designed to be a luxurious and highly
efficient gateway to Qatar and the rest of
the world. At 590,000 square metres the
passenger terminal complex is the largest
building in Doha and has the design capacity
for 30 million passengers upon operation.
Hamad International Airport is set against
the edge of the Arabian Gulf and is partially
built on reclaimed land. The column free
check-in hall spans 25,000 square metres
to accommodate the 138 check-in counters
spread across five islands for passengers’
comfort and convenience. The 28,000
square metre retail area is a focal point
in the terminal which includes stores
such as Qatar Duty Free and a number ofwell-known brand names. Its state-of-
the-art facilities, welcoming atmosphere
and friendly personnel are poised to
redefine the way its customers travel and
do business. The airport has two 100-room
luxury transit hotels to offer passengers
an opportunity to relax, refresh and
rejuvenate themselves in-between flights.
Hotel guests, as well as Qatar Airways
First Class and Business Class passengers
will have access to resort quality facilities
that include 2 squash courts, a 25 metre-long swimming pool and 5-star spa for
passengers to relax while in transit.
With one third of the world‘s population living
within a 4-hour flight from Doha and two-
thirds of the population within an 8-hour flight
(4.5 hours from Delhi, 5 hours from Moscow,
6.5 hours from London, 8 hours from Kuala
Lumpur) Qatar is quickly becoming a major
travel and transit hub.
Hamad International Airport has been
designed with the world’s largest passenger
aircraft in mind – the Airbus A380. Both
runways have been designed to accommodate
a fully loaded Airbus A380 along with 6 contact
gates that will cater specifically for the A380
and the largest free span aircraft maintenance
hangar in the world.
The cargo terminal at Hamad International
Airport is one of the largest in the world and
has the annual capacity for 1,400,000 tonnes of
cargo and features a fully automated storage
system. Hamad International Airport also
features a uniquely designed mosque for
passengers and the public, a crescent shaped
air traffic control tower, a catering facility with
the capacity to produce up to 100,000 meals
per day and an Emiri terminal.
DIA will offer the following six tours to
satisfy different areas of interest:
• General
• Technology
• Security
• Baggage handling
• Retail / Passenger experience
• Operations
W W W . A I R P O R T - E X C H A N G E . C O M 15
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THIS CONFERENCE stream will deliver
case studies on broad development strategy
covering everything from real estate to
environment to new facilities, to help ouraudience effectively plan how it should develop
and manage its facilities in the years to come.
THIS CONFERENCE WILL assess how
technology initiatives and management
strategies can effectively deal with
crisis and disruption, and enhancesafety whilst facilitating growth for the
airport industry beyond 2020.
THE SECURITY SUMMIT is renowned as the
annual meeting place of airport security
managers and provides an invaluable forum
for industry discussion and progression. Thisyear’s conference will focus less on technology
and more on the human factor in airport
security processes.
AIRPORTOPERATIONS AIRPORT
DEVELOPMENT ANDENVIRONMENT
SECURITY SUMMIT &BORDER CONTROL
f o n
d a z i o n e
8 o t t o b r e 2
0 0 1
THE BEST CONFERENCES IN THE BUSINESSBY THE INDUSTRY, FOR THE INDUSTRYACI CONFERENCES ARE recognised to be of the highest quality in the industry and once again Airport Exchange
2013 will deliver a series of individually tailored conference programmes running parallel, highlighting the very
best case studies from around the world, and the best ideas for future airport facilities and operations.
WHY ATTEND MULTIPLE CONFERENCES WHEN YOU CAN LEARN ABOUT ALLAREAS OF THE AIR TRANSPORT BUSINESS AT JUST ONE?
Combining all of ACI’s specialist conferences, this year’s programmes (developed in close collaborationwith ACI EUROPE and ACI Asia-Pacific’s technical committees) are set to provide a fantastic
learning experience, bringing together the foremost experts in their fields to share knowledge and
expertise, as well as best practice case studies from airports across both Asia and Europe as well
as speakers from outside the sector to provide fresh input and alternative approaches.
At certain points the conference streams will come together also to debate topics
which should get input from different airport and airline departments.
The conferences are:
16 W W W . A I R P O R T - E X C H A N G E . C O M
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THIS CONFERENCE WILL bring together
industry experts to share experiences and
solutions on existing and future IT infrastructure
and services. This conference will focus onthe development of self-service innovations
and technology, and if a fully automated
passenger experience is the ultimate goal.
INSPIRED BY THE recent emergence of
how digital technology has created a direct
relationship between airport and passenger.
The summit will examine how airports’activities on social networks and the prevalence
of airport smartphone Apps are empowering
the passenger, and likely future developments.
THESE INTERACTIVE WORKSHOPS will
provide an invaluable forum for learning
and debate on key subject areas where
there are significant developments afoot.
Each workshop will benefit from guest
speaker presentations providing case studies
on exciting new projects, and an expert
moderator who will stir discussion and
extensive interaction between the panel, and
the audience. Workshops will run on:
Airport Design and Facility Delivery
Baggage Advancements
Commercial Development
FURTHER TO THE success of its introduction in Abu Dhabi the Keynote Arena will return to Doha, and we have set aside a large conference room at
the QNCC where over two conference days a number of the air-transport sector’s most influential figures will deliver keynote addresses relating to
our theme of “Beyond Airports 2020”, as well as the latest developments, strategies and lessons learned across their business.
IT, FACILITATION ANDCUSTOMER SERVICECONFERENCE
THE 1ST ACI DIGITALENGAGEMENT SUMMIT
INTERACTIVEWORKSHOPS
SPEAKERS INCLUDE:
H.E. AKBAR AL BAKER, CEO, DOHA INTERNATIONAL AIRPORT & QATAR AIRWAYS
Mr. Al Baker has been a successful businessman in Doha for more than 25 years, and is also Chief Executive Officer of several divisions
of Qatar’s national airline - these being Qatar Airways Holidays, Qatar Aviation Services, Qatar Duty Free Company, Doha International
Airport, Qatar Distribution Company and Qatar Aircraft Catering Company. He has been a Non Executive Director of Heathrow Airport
Holdings Ltd. since February 2013. He has been a Director of Cargolux Airlines International SA since September 8, 2011, and also
holds a private pilot license.
BERTRAND PICCARD, Initiator and President of the Solar Impulse project
Born into a Swiss dynasty of explorers and scientists, who conquered the heights and the depths of our planet - Bertrand Piccard is
a Psychiatrist, aeronaut and renowned lecturer, chairman of the Winds of Hope humanitarian foundation and goodwill ambassador
for the United Nations, and uses his family heritage to deal with today’s global challenges. A pioneer of ultralight flying in the 70s, an
airplane and glider pilot, Bertrand Piccard achieved in 1999 the first ever non-stop round the world balloon flight, the longest flight in
terms of duration and distance in the history of aviation. Combining exploration and protection of the environment, he initiated the
Solar Impulse project to promote renewable energies and new technologies which in 2015 will see a solar airplane circumnavigation of
the globe. This revolutionary innovative project leveraging technological prowess and the spirit of adventure by means of an airplane –
has recently completed the historic crossing of the United States, west to east, over a two-month period in the summer of 2013.
Sponsored by:
MORE KEYNOTE ARENASPEAKERS TO BEANNOUNCED SOON
W W W . A I R P O R T - E X C H A N G E . C O M 17
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TUESDAY 12 NOVEMBEROPENING SESSION/ FIRST WORKING SESSION
KEYNOTE
ARENA
AIRPORT
OPERATIONS
SECURITY
SUMMIT f o
n d a z i o n e
8 o t t o b r e
2 0 0 1
Sponsored by: In partnership with:Sponsored by:
KEYNOTE ADDRESS IN MAIN HALLFOR ALL CONFERENCE DELEGATES
11.00 – 11.45OPENING SESSIONWELCOME ADDRESS:
David Trembaczowski-Ryder, Head of Aviation
Security, ACI EUROPE
KEYNOTE ADDRESSES:
The changing nature of security threats
beyond 2020
Ronald K. Noble, Secretary General, Interpol
What can passengers expect of airport security
beyond 2020?
Marjeta Jager, Director for Policy
Coordination and Security, DG MOVE,
European Commission
11.45 - 13.00
FIRST WORKING SESSIONTHE APPROACH TO SECURITY AND BORDER
CONTROL AT HAMAD INTERNATIONAL AIRPORT
Chairman: Brian Johnson, VP Security,
Qatar Airways
THE ROLE OF IRIS-BASED IDENTITY
VERIFICATION SYSTEMS AT IMMIGRATION
POINTS IN QATAR
Brigadier Saleh Al Kubaisi, Head of the Information
Technology Systems, Department of the Qatar
Ministry of the Interior*
SMITHS PERSPECTIVE ON DELIVERING THEIR
LARGEST EVER CONTRACT
Stefan Aust, Director Global Product Management,
Smiths Detection*
HOW HIA’S COMMANDSPACE SYSTEM
INTEGRATES AIRSIDE, LANDSIDE AND TERMINAL
SECURITY AND SURVEILLANCE SENSORS
TO PROVIDE REAL TIME, FACILITY-WIDE
SITUATIONAL AWARENESS
A FLIR Systems representative to be confirmed
13.00 – 14.15 NETWORKING LUNCH ON THEEXHIBITION FLOOR
09.00 – 10.00KEYNOTE ADDRESS IN MAIN HALL FOR ALL
CONFERENCE DELEGATES
WELCOME ADDRESSES:
Olivier Jankovec, Director General, ACI EUROPE
Patti Chau, Regional Director, ACI Asia-Pacific
KEYNOTE ADDRESS:
BEYOND 2020 INTENSIVE COMPETITION WILL
MEAN ONLY EXCEPTIONAL SERVICE AND
QUALITY WILL DIFFERENTIATE THE WORLD’SGREATEST AIRLINES AND HUBS. HOW WILL
QATAR AIRWAYS AND HAMAD INTERNATIONAL
AIRPORT RISE TO THE CHALLENGE?
H.E. Akbar Al Baker, Chief Executive Officer,
Qatar Airways and Doha International Airport
10.00 – 11.00 OFFICIAL EXHIBITION OPENINGAND COFFEE BREAK
11.00 – 11.45OPENING SESSIONWELCOME ADDRESS:
Andreas Eichinger, Manager: Safety, Capacity, ATM &
Single European Sky, ACI EUROPE
KEYNOTE ADDRESS:
Championing the role of airports as
ground coordinators
Normand Boivin, Chief Operating Officer,
Heathrow Airport
11.45 – 13.00FIRST WORKING SESSIONWHAT COULD AIRPORT OPERATIONS LOOK
LIKE BEYOND 2020, AND WHAT WILL BE THE
ROLE OF AIRPORTS WITHIN AN INTEGRATED
SEAMLESS GLOBAL AIRSPACE NETWORK?Chairman: Brett Patterson, Director of Airside
Operations, Vancouver Airport Authority and
Chairman, of the ACI World Safety & Technical
Standing Committee
PANEL WITH 5-MINUTE PRESENTATION FROMEACH TO SET THE SCENE
PANELLISTS:
Jeff Poole, Director General, CANSO
Thomas Brehmer, Director of Air Traffic
Management, Hochtief AirPort
Jim Jackalone, Head of Airport Efficiency, Honeywell
Joseph Suidan, Head of Ground Operations, IATA
Kevin Keniston, Long Term Concepts Manager, Airbus
Jorg Oppermann, VP Operations, Doha International Airport
John Swift, Middle East Director, NATS
QUESTIONS TO CONSIDER:
• Should airports play the role
of ground coordinator?
• How extensive will the use of remote towers be
in the future?
• Will all major airports use AOCCs?
• Will Electric Green Taxiing Systems be the norm
beyond 2020?• Will all airside vehicles be battery
powered and driverless?
• Will all airports use A-CDM within 10 years?
13.00 – 14.15 NETWORKING LUNCH ON THEEXHIBITION FLOOR
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KEYNOTEARENAAIRPORTDEVELOPMENT
IT, FACILITATION
AND CUSTOMERSERVICECONFERENCE
“Beyond Airports 2020: Leveraging newtechnologies, improved processes and regulatory
support to provide even greater value and assistanceto passengers than traditional full service options”
Official carrier:Bronze Sponsor:Platinum Sponsors:
f o n
d a
z i o n e
8 o t t o b r e 2
0 0 1
Gold Sponsors:
11.00 – 11.45OPENING SESSIONWELCOME ADDRESS:
Chrystelle Damar, Manager: Environmental Strategy
& Intermodality, ACI EUROPE
KEYNOTE ADDRESS:
How will design shape future airports?
Massimiliano Fuksas, Founder,
Fuksas Design*
11.45 - 13.00FIRST WORKING SESSIONWHAT WILL NEW AIRPORTS AND FACILITIES
OPENING BEYOND 2020 LOOK LIKE, BY
WHAT METHODS WILL THEY BE BUILT AND
DELIVERED AND HOW GREEN WILL THEY BE?
Chairman: Curtis Fentress, Principal-in-Charge ofDesign, Fentress Architects
PANELLISTS:
Nicholas Notebaert, Chairman, VINCI Airports
Mr. Fawaz Abdul-Aziz Al-Farah, President of Civil
Aviation, Kuwait International Airport*
Emanuel Fleuti, Head Environmental Protection,
Zurich Airport
Vince Scanlon, Executive General Manager, Airport
Operations and Infrastructure, Adelaide Airport Ltd
Alexander Laukenmann, Senior Vice
President, Fraport
13.00 – 14.15 NETWORKING LUNCH ON THEEXHIBITION FLOOR
11.00 – 11.45OPENING SESSIONWELCOME ADDRESSES:
Federico Bonaudi, Policy Manager - Manager
Facilitation, Parliamentary Affairs and Regional
Airports, ACI EUROPE & Arturo Garcia, Assistant
Director – Facilitation and Airport IT, ACI World
KEYNOTE ADDRESS:
Exploring the notion of digital airports
Professor Alexander Dreiling,
Associate Professor and Chair in Airport Innovation,
Queensland University of Technology (QUT)*
11.45 – 13.00FIRST WORKING SESSIONJOINT SESSION WITH THE 1ST ACI DIGITAL
ENGAGEMENT SUMMIT
WHAT IS THE END-TO-END TRAVEL
EXPERIENCE BEYOND 2020 FROM THE
PASSENGER PERSPECTIVE LIKELY TO
LOOK LIKE IN TERMS OF PROCESSES AND
ENGAGEMENT?
THE CHAIRMAN WILL DELIVER A PRESENTATIONTO SET THE SCENE.
CHAIRMAN’S PRESENTATION:
Exclusive from the ACI EUROPE Facilitation
and Customer Service Committee – Final
recommendations of “Guidelines for Passenger
Services at European Airports”
Giorgio Medici, Customer Care Manager, SEA
Aeroporti di Milano and Chairman, ACI EUROPE
Facilitation and Customer Service Committee
PANELLISTS:
Damien Kobel, Director, DKMA
Jürgen Wächtler, Director Airport Operations,
Hamburg Airport and Chairman of the ACI World
Facilitation & Services Standing Committee
Peter Spurway , Vice President Airport Experience,
Halifax International Airport Authority
Rob Broere, VP-IT PSS, Pax Experience,
Emirates Airlines*
13.00 – 14.15 NETWORKING LUNCH ON THEEXHIBITION FLOOR
*invited
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AIRPORT
OPERATIONS
SECURITY
SUMMIT f o
n d a z i o n e
8 o t t o b r e
2 0 0 1
Sponsored by: In partnership with:WORKSHOP
14.15 - 15.45SECOND WORKING SESSIONSAFETY DEVELOPMENTS AND DEALING WITH
CRISIS SITUATIONS
Chairman: David McMillan, Chairman,
Flight Safety Foundation
A NEW RUNWAY SAFETY CONCEPT DEVISED BY
BRUSSELS AIRPORT
Dirk Geukens, Safety Manager, Brussels Airport
ADDRESSING CRITICAL SAFETY ISSUES
Guillaume Auquier, Deputy Director SES,
Aéroports de Paris
CONCLUSIONS FROM THE NEW EUROPEAN
ACTION PLAN ON THE PREVENTION OF RUNWAY
EXCURSIONSPaul Adamson, Head of Airports, EUROCONTROL
DEVELOPMENTS IN IMPROVING SAFETY CULTURE
AT AIRPORTS
Thomas Christensen, Safety Manager,
Copenhagen Airport
SPECIAL PRESENTATION: HOW THE ACI APEX IN
SAFETY PROGRAM IS LEVERAGING TECHNICAL
ASSISTANCE AND KNOWLEDGE TO IMPROVE
AIRPORT SAFETY WORLDWIDE
Adrian Cioranu, Project Manager – Airport
Excellence Programme APEX, ACI World
15.45 – 16.30 COFFEE BREAK ONTHE EXHIBITION FLOOR
TUESDAY 12 NOVEMBERSECOND WORKING SESSION
14.15 - 15.45SECOND WORKING SESSIONSECURITY CULTURE AND HOW
IT IMPROVES SECURITY
Chairman: Ross Falconer, Editor, Airport Business
HOW DO YOU ESTABLISH A PROGRESSIVE
SECURITY CULTURE AND CAN AIRPORT SECURITY
MANAGEMENT SYSTEMS (SEMS) CONTRIBUTE TO
A CULTURE THAT INCREASES SECURITY LEVELS?
Johnnie Müller, Head of Security,
Copenhagen Airports
HOW DO YOU MEASURE SECURITY CULTURE?
Anders Lennerman, Corporate Safety and Security
Director, Swedavia AB
AIRPORT SAFEGUARDINGAhmed Al Haddabi, Chief Operating Officer,
Abu Dhabi Airports Company
SCHIPHOL HAS A CULTURE FOR INNOVATION
AND CUSTOMER SERVICE AND IS DEVELOPING A
BRAND NEW SECURITY CHECKPOINT FACILITY
UTILISING THE LATEST DESIGN, TECHNOLOGY
AND PROCESSING METHODS TO CREATE THE
MOST SATISFYING SECURITY EXPERIENCE FOR
THE PASSENGER YET. WHAT DOES IT HAVE
PLANNED?
Ron Louwerse, Director Safety, Security &
Environment, Schiphol Group
15.45 – 16.30 COFFEE BREAK ONTHE EXHIBITION FLOOR
11.00 - 13.00HAMAD INTERNATIONAL AIRPORT DESIGN
AND DELIVERY WORKSHOP
IN THIS WORKSHOP SPEAKERS WILL GIVE THEIR
INSIGHTS ON HIA DESIGN AND COMPLETION. THEY
WILL DISCUSS THE VISION, DEVELOPMENT AND
IMPLEMENTATION OF DESIGN IN RELATION TO
THE NEW HAMAD INTERNATIONAL AIRPORT, IN
ADDITION TO THE TRIALS AND LESSONS LEARNT
FROM THE OPERATIONAL PREPARATION FOR THIS
NEW FACILITY.
Chairman: Patrick Muller, EVP,
Doha International Airport
LESSONS LEARNED FROM THE ORAT PHASE
Walter Molitor, VP Operational Readiness / AirportTransfer, Qatar Airways
OPERATIONAL PREPARATION
Jorg Oppermann, VP Operations,
Doha International Airport
More speakers to be announced soon.
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IT, FACILITATION
AND CUSTOMERSERVICECONFERENCE
AIRPORTDEVELOPMENT
“Beyond Airports 2020: Leveraging newtechnologies, improved processes and regulatory
support to provide even greater value and assistanceto passengers than traditional full service options”
Official carrier:Bronze Sponsor:Platinum Sponsors:
f o n
d a
z i o n e
8 o t t o b r e 2
0 0 1
Gold Sponsors:
14.15 - 15.45SECOND WORKING SESSION
JOINT SESSION WITH THE 1ST ACI DIGITAL
ENGAGEMENT SUMMIT
NEW TECHNOLOGIES & TRENDS CHANGING
THE AIRPORT OVER THE NEXT THREE YEARS;
HOW DOES YOUR AIRPORT COMPARE?
Chairman’s Presentation: The 2013 IT Trends Global
& Regional Survey results including two regional
perspectives: India and China
Catherine Mayer, Vice President, SITA
EXPERIENCES FROM YVR OF TRACKING MOBILE
DEVICES TO TRACE PASSENGER MOVEMENT
THROUGH THE AIRPORT AND USING THAT DATA TO
SUPPORT CUSTOMER SERVICE IMPROVEMENTSAND SERVICES TO PASSENGERS.
Joint presentation by:
Nigel Brownlow, Senior Vice President, InterVISTAS
Consulting Inc
Reg Krake, Director Customer Care, Operations,
Vancouver Airport Authority
CHANGI AIRPORT IS RENOWNED FOR ITS
OUTSTANDING COMMITMENT TO CUSTOMER
SERVICES. WHERE WILL IT GO NEXT WITH
LEVERAGING TECHNOLOGY FOR THAT PURPOSE?
Joe Chiu, Changi Airport Group
15.45 – 16.30 COFFEE BREAK ONTHE EXHIBITION FLOOR
14.15 - 15.45SECOND WORKING SESSIONCASE STUDIES ON THE LATEST
AIRPORT DEVELOPMENTS AND
FUTURE PROOFING STRATEGIES
Chairman’s Presentation:
HOW HAS MUC APPROACHED THE
DEVELOPMENT AND PROCUREMENT FOR ITS
NEW SATELLITE 2 AT TERMINAL 2?
Philipp Ahrens, General Manager Project Team
Satellite T2 at Terminal 2, Management Company,
Munich Airport
ABU DHABI’S MULTI-BILLION DOLLAR MIDFIELD
TERMINAL ‘MEGA-PROJECT’ IS ONE OF THE
MOST AMBITIOUS AIRPORT PROJECTS IN THE
WORLD AND WILL BOOST AIRPORT CAPACITY TO
40 MILLION PASSENGERS A YEAR - A CRITICALELEMENT IN ABU DHABI’S VISION TO BECOME
A GLOBAL COMMERCIAL HUB AND THRIVING
DESTINATION FOR INTERNATIONAL TOURISM.
WHAT CAN WE EXPECT FROM THIS NEW FACILITY
AND HOW WILL IT DIFFERENTIATE ITSELF?
Tony Douglas, CEO, Abu Dhabi Airports
Company (ADAC)
THE OPENING OF BERLIN’S NEW AIRPORT
HAS BEEN DELAYED A NUMBER OF TIMES AND
HAS BEEN BESET BY CHALLENGES, WHICH IS
NOT UNCOMMON FOR MAJOR NEW AIRPORT
FACILITIES. WITH THE BENEFIT OF HINDSIGHT
HOW WOULD THE AIRPORT MANAGEMENT HAVE
GONE ABOUT THE PROJECT DIFFERENTLY?
Uwe Hörmann, Head of Strategy,
Berlin Brandenburg Airport
15.45 – 16.30 COFFEE BREAK ONTHE EXHIBITION FLOOR
KEYNOTE ADDRESS IN MAIN HALL FORALL CONFERENCE DELEGATES
KEYNOTEARENA
16.30 – 17.30KEYNOTE ARENA FOR ALL DELEGATES
AN AVIATION LEADERS DISCUSSION
The emergence of competitive major airlines and
hubs has been a highly positive development for
the Middle East, providing the gateways for modern
inbound tourism, and creating vast choice for global
travellers.
Discussion with leaders from the region, and beyond,
will explain how this will play out beyond 2020 with
reference to:
• Competition between the Middle East hubs - and
with hubs in Europe and elsewhere
• New aircraft types
• Passenger experience• The impact of technology
• The importance of environmental considerations
in consumer choice and facilitating growth
• The paramount advantages of unquestioned
safety and security
• Quality and customer service
• The exceptional importance of retail attraction
both at the airport and onboard
Chairman: CNN Anchor*
PANELLISTS:
H.E. Akbar Al Baker, Chief Executive Officer,
Qatar Airways and Doha International Airport
Tan Sri Bashir, President, ACI Asia-Pacific
Tony Douglas, CEO, Abu Dhabi Airports Company
Arnaud Feist, CEO, The Brussels Airport Company
Adel Abdullah Ali, CEO, Air Arabia*
End of Day
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AIRPORT
OPERATIONS
SECURITY
SUMMIT f o
n d a z i o n e
8 o t t o b r e
2 0 0 1
Sponsored by: In partnership with:
KEYNOTE
ARENASponsored by:
10.45 – 12.15THIRD WORKING SESSION
JOINT SESSION WITH THE AIRPORT DEVELOPMENT
AND ENVIRONMENT CONFERENCE
CAN AIRPORTS HELP AIRLINES TO REDUCE
THEIR IMPACT ON CLIMATE CHANGE?
Chairman: Dr. Panagiotis Karamanos, Senior
Environmental Expert, EU-India Civil Aviation
Cooperation Project
FOLLOWING OPENING REMARKS BY THE
CHAIRMAN WE WILL GET STATEMENTS
ADDRESSING THE SESSION TOPIC QUESTION
FROM EACH SPEAKER WHICH WILL BE
FOLLOWED BY Q&A AND DISCUSSION
WITH THE AUDIENCE, AND THEN ACONCLUSION FROM THE CHAIRMAN.
PANELLISTS:
Matthew Riley , General Manager, ATC,
Dubai Air Navigation Services*
Jonas van Steckelenberg, Managing Director –
theGrounds, Schiphol Group
Johnathon Counsell, Head of Environment,
British Airways*
Darrin Morgan, Director – Sustainable Aviation Fuels
Strategy, Boeing*
12.15 – 13.30 NETWORKING LUNCH ON THEEXHIBITION FLOOR
BAGGAGEWORKSHOP
KEYNOTE ADDRESS IN MAIN HALL FOR
ALL CONFERENCE DELEGATES
WEDNESDAY 13 NOVEMBERTHIRD WORKING SESSION
10.45 – 12.15THIRD WORKING SESSIONGETTING THE BEST FROM YOUR SECURITY
STAFF, WHILST MANAGING THE THREAT
THEY CAN POSE
Chairman: Ahmed Bukallah, Director of Operations
at the Department of Civil Aviation, Sharjah
International Airport, and Chairman of the
ACI Asia-Pacific Security Committee
OPTIMISATION OF SECURITY PROCESSES –
WHAT ARE THE BEST STRATEGIES TO MAINTAIN
SECURITY LEVELS WHEN DEALING WITH
OVERCOMING COST-CUTTING INITIATIVES SUCH
AS SEQUESTRATION IN THE US, AND WHAT IS
THE STAFFING LEVEL AT WHICH SECURITY CAN
NO LONGER BE MAINTAINED?
Lee Kair, Regional Director – Europe & Africa, TSA
INSIDER THREAT: MITIGATION
Wendy Reiter, Director, Aviation Security &
Emergency Preparedness, Seattle-Tacoma
International Airport*
LANDSIDE SECURITY CONTROL - ACTIVE
SHOOTER AND COMMUNITY ENGAGEMENT
Neville Hay , Detective Sergeant, Sussex Police UK
PROGRESSIVE STRATEGIES FOR SECURITY STAFF
MOTIVATION AND RETAINMENT
Marc Pissens, President Aviation Business
Center, Securitas
12.15 – 13.30 NETWORKING LUNCH ON THEEXHIBITION FLOOR
09.00 – 10.00KEYNOTE ADDRESS IN MAIN HALL FOR ALL
CONFERENCE DELEGATES
INCHEON INTERNATIONAL AIRPORT HAS
ESTABLISHED A REPUTATION FOR BEING THE
WORLD’S BEST AND AIMS TO BECOME AN AIRPORT
THE WHOLE WORLD WANTS TO VISIT. WHAT
INNOVATIONS WILL IT HAVE IN PLACE BY 2020 TO
FURTHER ENHANCE ITS OUTSTANDING REPUTATION?
Mr. Chang-Soo Jung, CEO,
Incheon International Airport Corporation*
INSPIRATION FROM THE NGO BEHIND
THE WORLD’S FIRST
INTERCONTINENTAL FLIGHT IN A
SOLAR-POWERED PLANE.
Bertrand Piccard, President, SolarImpulse
10.00 – 10.45 COFFEE BREAK ON THE
EXHIBITION FLOOR
10.45 – 12.15
CHAIRMAN’S PRESENTATION: IATA’S
BEYOND 2020 VIEW ON THE EVOLUTION
OF BAGGAGE PROCESSING
Andrew Price, Head of Baggage Services, IATA
THE HAMAD INTERNATIONAL AIRPORT
APPROACH TO BAGGAGE
Mr. Klaus Toftgaard Spens, Managing Director,
BEUMER/Crisplant Group Middle East
AUTOMATION OF BAGGAGE PROCESSES
INCLUDING HOME PRINTED BAG TAGS, AND A
NEW APPROACH TO SORTING BAGS TO AIRPLANE
WITH MINIMUM MANUAL HANDLING
Anders Nielsen, Vice President Project and
Development, Billund Airport
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KEYNOTEARENAAIRPORTDEVELOPMENT
IT, FACILITATION
AND CUSTOMERSERVICECONFERENCE
“Beyond Airports 2020: Leveraging newtechnologies, improved processes and regulatory
support to provide even greater value and assistanceto passengers than traditional full service options”
Official carrier:Bronze Sponsor:Platinum Sponsors:
f o n
d a
z i o n e
8 o t t o b r e 2
0 0 1
Gold Sponsors:
10.45 – 12.15THIRD WORKING SESSION
JOINT SESSION WITH THE AIRPORT
OPERATIONS CONFERENCE
CAN AIRPORTS HELP AIRLINES TO REDUCE
THEIR IMPACT ON CLIMATE CHANGE?
Chairman: Dr. Panagiotis Karamanos, Senior
Environmental Expert, EU-India Civil Aviation
Cooperation Project
FOLLOWING OPENING REMARKS BY THE
CHAIRMAN WE WILL GET STATEMENTS
ADDRESSING THE SESSION TOPIC QUESTION
FROM EACH SPEAKER WHICH WILL BE
FOLLOWED BY Q&A AND DISCUSSION
WITH THE AUDIENCE, AND THEN ACONCLUSION FROM THE CHAIRMAN.
PANELLISTS:
Matthew Riley , General Manager, ATC,
Dubai Air Navigation Services*
Jonas van Steckelenberg, Managing Director –
theGrounds, Schiphol Group
Johnathon Counsell, Head of Environment,
British Airways*
Darrin Morgan, Director – Sustainable Aviation Fuels
Strategy, Boeing*
12.15 – 13.30 NETWORKING LUNCH ON THEEXHIBITION FLOOR
10.45 - 12.15THIRD WORKING SESSIONHOW DID THE HIA PROJECT STAKEHOLDERS
MAKE DECISIONS REGARDING THEIR
APPROACH TO THE IT, FACILITATION AND
CUSTOMER SERVICE ASPECTS OF HAMAD
INTERNATIONAL AIRPORT?
Chairman: Patrick Muller, EVP,
Doha International Airport
SETTING A GLOBAL BENCHMARK IN SERVICE
AND QUALITY LEVERAGING IT
Arasnipala T Srinivasan, CIO, Qatar Airways
QATAR AIRWAYS ON CUSTOMER SERVICE IN AN
AIRPORT ENVIRONMENT
Rossen Dimitrov, VP Customer Experience,
Qatar Airways
HOW HAMAD INTERNATIONAL AIRPORT IS
PLANNING TO MONITOR SERVICE DELIVERY TO
OPTIMISE THE PASSENGER EXPERIENCE
Sujata Kumar Suri, Vice President Strategy and
Customer Experience, Doha International Airport
UNDERSTANDING THE PASSENGER EXPERIENCE
OF THE FUTURE: A ROADMAP FOR AIRPORT
SERVICE DELIVERY MEASUREMENT
Martin Bowman, Sector Director – Transport and
Alaistair Deacon, Chief Aviation Technologist,
Amor Group
12.15 – 13.30 NETWORKING LUNCH ON THEEXHIBITION FLOOR
10.45 - 12.15FIRST WORKING SESSIONWHAT ARE THE DEVELOPMENTS ON THE
HORIZON THAT WILL IMPACT DIGITAL
ENGAGEMENT, AND WHAT ARE THE MOST
EFFECTIVE METHODS OF ACHIEVING REAL
SUCCESS IN THIS ARENA?
The Chairman will deliver a presentation to set the
scene before moving to a panel discussion, in which
panellists will each deliver a five-minute
presentation on the question posed, before a debate
amongst the panel and audience over the questions
to consider below:
Chairman: Robert O’Meara, Director,
Media & Communications, ACI EUROPE
• What are the key tips for forging a long termrelationship with passengers, both offsite and
travelling through the airport?
• What is the road ahead for Smartphone Apps?
• What will wi-fi developments like
Hotspot 2.0 mean and how can
airports make the most of them?
• How is NFC technology set to change the
playing field & what will airports be able to do
with the resulting data and opportunities?
• What are the best approaches to digital
engagement in a crisis or disruption scenario?
• Geo-locational: How do you make the the most
of Foursquare, Facebook Check-in and other
location-based networks?
PANELLISTS:
Catherine Mayer, Vice President, SITA
Claude Martel, Professor in Educational
Technology, Concordia University & ACI Global
Training Instructor on Airport Communications and
Public Relations*
Salam Shawa, Senior Vice President Marketing &
Corporate Communications, Qatar Airways*
12.15 – 13.30 NETWORKING LUNCH ON THEEXHIBITION FLOOR
THE 1STACI DIGITALENGAGEMENTSUMMIT
“Beyond Airports 2020: How can airports get to the nextlevel of engaging & empowering passengers?”
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AIRPORT
OPERATIONS
SECURITY
SUMMIT f o
n d a z i o n e
8 o t t o b r e
2 0 0 1
Sponsored by: In partnership with:WORKSHOP
WEDNESDAY 13 NOVEMBERFOURTH WORKING SESSION
13.30 – 15.00FOURTH WORKING SESSIONHOW DO WE BETTER MEET PASSENGER
REQUIREMENTS AND NEEDS IN THE FUTURE
SECURITY PROCESS?
OPENING PRESENTATION: WHAT PASSENGERS
WANT AND HOW THEY SEE SECURITY MEASURES
Damien Kobel, Director, DKMA
STRATEGIES FOR REDUCING QUEUES AND
SUPPORTING TRAVELLERS WHO ARE ELDERLY,
WITH FAMILIES, DISABLED, NON ENGLISH
SPEAKING, FIRST TIME TRAVELLERS ETC
Buti Ahmed Qurwash, Head of Security Assurance,
Dubai Airports
HOW DO WE MAKE SECURITY FEEL MOREINTUITIVE AND NATURAL TO THE PASSENGER –
LIKE AN IPAD STYLE EXPERIENCE?
Do-Kyun Ra, Executive Director-Security & Safety,
Incheon International Airport Corporation*
13.30 – 15.00FOURTH WORKING SESSION
JOINT SESSION WITH THE IT, FACILITATION AND
CUSTOMER SERVICE CONFERENCE AND AIRPORT
OPERATIONS CONFERENCE
IMPLEMENTING A-CDM WORLDWIDE
AND LOOKING AHEAD TO SHARING
REAL TIME INTELLIGENCE FOR BOTH
THE AIRSIDE AND THE TERMINAL TO
DELIVER A MORE EFFECTIVE TOTAL
AIRPORT MANAGEMENT APPROACH
Chairman: Paul Adamson, Head of Airports,
EUROCONTROL
A WORLDWIDE PERSPECTIVE ON THEIMPLEMENTATION OF A-CDM
David Booth, Airport CDM Implementation Manager,
EUROCONTROL
UNDERSTANDING THE BUSINESS CASE FOR
AIRPORT COLLABORATIVE DECISION MAKING
(A-CDM) IN ASIA
Velissarios Eleftheriou, Aeronautical Strategy
Manager, Dubai Airports
LESSONS LEARNED FROM FULL
IMPLEMENTATION OF A-CDM IN EUROPE
Peter Schmitz, Executive Director Operations,
Fraport AG
HOW IS AVINOR APPROACHING OPERATIONAL
PROCEDURES AND MANAGEMENT ACROSS THE
NETWORK TO DELIVER THESE BENEFITS?
Flemming Hølvold, Portfolio Manager Airport
Terminal Systems, Avinor
13.30 – 15.00HAMAD INTERNATIONAL AIRPORT
COMMERCIAL STRATEGY
In this workshop speakers from Doha International
Airport, Qatar Duty Free, SSP and Smart Design will
give their insights on commercial strategies. They
will discuss the role of design and the importance
of unique vision when creating food and beverage
environments, along with how these factors help
maximise revenues from a diverse passenger mix.
MAXIMISING THE COMMERCIAL
REVENUE POTENTIAL ACROSS HAMAD
INTERNATIONAL AIRPORT
Chairman: Michael Barrett, Executive Officer,
Asia-Pacific Travel Retail Association (APTRA)*
THE RETAIL AND F&B VISION FOR HAMAD
INTERNATIONAL AIRPORT TO CREATE A UNIQUE
COMMERCIAL EXPERIENCE FOR THE PASSENGER
Keith Hunter, Senior Vice President,
Qatar Duty Free
THE STRATEGY BEHIND THE UNIQUE
MIX OF ORIGINAL AND INTERNATIONAL
BRAND F&B CONCEPTS TO MAXIMISE
REVENUES FROM THE DIVERSE PASSENGER
MIX TRAVELLING THROUGH HIA
Nick Inkster, CEO – Western Europe, Middle East,
Asia-Pacific, SSP
THE ROLE OF DESIGN IN CREATING A UNIQUE
FOOD AND BEVERAGE ENVIRONMENT AT HAMAD
INTERNATIONAL AIRPORT
Nick Baker, President and CEO, Smart Design
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IT, FACILITATION
AND CUSTOMERSERVICECONFERENCE
AIRPORTDEVELOPMENT
“Beyond Airports 2020: Leveraging newtechnologies, improved processes and regulatory
support to provide even greater value and assistanceto passengers than traditional full service options”
Official carrier:Bronze Sponsor:Platinum Sponsors:
f o n
d a
z i o n e
8 o t t o b r e 2
0 0 1
Gold Sponsors:
THE 1STACI DIGITALENGAGEMENTSUMMIT
*invited
13.30 – 15.00FOURTH WORKING SESSION
AIRPORT CARBON
ACCREDITATION WORKSHOP
Moderated by Chrystelle Damar, Manager,
Environmental Strategy & Intermodality,
ACI EUROPE
Over the past 4 years, Airport Carbon Accreditation
has successfully established itself as the carbon
management certification standard for the
airport industry. Airports’ efforts to manage and
reduce their carbon emissions are certified by the
programme’s independent adminstrator at one
of 4 available levels of accreditation: Mapping,
Reduction, Optimisation & Neutrality. Since its
launch in Europe in June 2009, the programme
has steadily gathered momentum, expanding into
Asia-Pacific In November 2011 and Africa in June
2013. The 89 airports currently certified by the
programme account for 22% of the world’s airport
passenger traffic.
The purpose of this workshop will be to practically
assist airports contemplating or applying for
accreditation under the programme at any of the 4
available levels of accreditation. It will first outline
the strategic and cost-benefits of participation,
then work through the process of application
from preparing a carbon footprint, through how to
choose a verifier, what is meant by airport carbon
management, what to do when developing a
stakeholder engagement plan, what offsets to use
and how, if seeking carbon neutrality. The workshop
will be delivered in conjunction with ACI EUROPE
and airports participating in the programme, who
will also share their experiences. During or after
the workshop, provision will be made for one-to-one
consultation with interested airports.
13.30 – 15.00FOURTH WORKING SESSION
JOINT SESSION WITH THE AIRPORT OPERATIONS
CONFERENCE AND IT, FACILITATION AND
CUSTOMER SERVICE CONFERENCE
IMPLEMENTING A-CDM WORLDWIDE
AND LOOKING AHEAD TO SHARING
REAL TIME INTELLIGENCE FOR BOTH
THE AIRSIDE AND THE TERMINAL TO
DELIVER A MORE EFFECTIVE TOTAL
AIRPORT MANAGEMENT APPROACH
Chairman: Paul Adamson, Head of Airports,
EUROCONTROL
A WORLDWIDE PERSPECTIVE ON THEIMPLEMENTATION OF A-CDM
David Booth, Airport CDM Implementation Manager,
EUROCONTROL
UNDERSTANDING THE BUSINESS CASE FOR
AIRPORT COLLABORATIVE DECISION MAKING
(A-CDM) IN ASIA
Velissarios Eleftheriou, Aeronautical Strategy
Manager, Dubai Airports
LESSONS LEARNED FROM FULL
IMPLEMENTATION OF A-CDM IN EUROPE
Peter Schmitz, Executive Director Operations,
Fraport AG
HOW IS AVINOR APPROACHING OPERATIONAL
PROCEDURES AND MANAGEMENT ACROSS THE
NETWORK TO DELIVER THESE BENEFITS?
Flemming Hølvold, Portfolio Manager Airport
Terminal Systems, Avinor
13.30 – 15.00SECOND WORKING SESSION– CASE STUDIES ON SOME OF THE MOST
DYNAMIC DIGITAL ENGAGEMENT EFFORTS
Chairman: Rod O’Shea, EMEA Regional Director, Intel *
ENGAGING PASSENGERS & THE MEDIA,
THROUGH CREATIVE USE OF SOCIAL MEDIA
Paul O’Kane, Public Affairs Director, Dublin Airport
ENGAGING THE OFFLINE PASSENGER TO
MEET THEM ONLINE
Mandie Armstrong, Digital Communications
Manager, Gatwick Airport*
DIGITAL ENGAGEMENT TO DRIVE
COMMERCIAL SUCCESS
Nik Anis Nik Zakaria, Corporate Communications,Malaysia Airports (tbc)
“Beyond Airports 2020: How can airports get to the nextlevel of engaging & empowering passengers?”
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AIRPORT EXCHANGE 2013
EXHIBITION HIGHLIGHTS
2 6
W W W . A I R P O R T - E X C H A N G E . C O M
Challenges facing airport operators are no
longer simply about processing passengers as
quickly as possible and ensuring flights depart
on time. Major hubs are embracing the notion
of the Next Generation Airport, where they can
get an accurate picture of every facet of their
operation as and when they need it, in real time.
There are multiple drivers for airports to
embrace this Next Generation concept, with
maximising terminal capacity and non-aviation
revenue key.
Amor Group is a specialist provider of core
airport operational systems key to the Next
Generation Airport via the Chroma Airport Suite.
Chroma provides a fully integrated set of
operational systems that allow operators to
establish and monitor service levels, enabling
increased performance and efficiency across
the airport.
Central to Chroma is Amor’s unique Airport
Collaboration Database or ACDB. Taking the
experience of delivering AODB solutions for
more than a decade, the ACDB collates datafrom across the terminal to deliver truly
passenger focused operations.
Whether it’s helping Dubai Airports run
the world’s largest airport service delivery
measurement programme, enabling Avinor
to run the entire Norwegian airport network
more efficiently, or supporting Toronto Pearson
in delivering a premier guest experience; the
world’s most ambitious operators chose Chroma.
STAND 199
When reliable, high quality security systems
are required to screen carry-on or hold
baggage, Smiths Detection’s latest X-ray
solutions for automatic explosives detection
are said to be the answer.
The HI-SCAN 10080 XCT is its next generation
high speed scanner for checked baggage. It
combines a dual-energy X-ray line scanner with
full 3D volumetric Computed Tomography (CT)
and provides a high belt speed of 0.5 metres per
second, enabling it to handle up to 1,800 bags
per hour. Its large tunnels size can screen bags
of 100x80cm, which offers great potential for
operational cost savings. This premium X-ray
system meets the EU EDS (Explosives Detection
Systems) Standard 3, required by European Civil
Aviation Conference (ECAC).
To screen carry-on baggage and personal
belongings at the security checkpoint,
the HI-SCAN 6040-2 is Smiths Detection’s
advanced X-ray inspection system which
offers an operator-friendly interface, a
compact footprint and weighs less than 850kg,
providing more flexibility for installation into
areas with limited space.
Both solutions provide high throughput
and generate excellent, high quality
dual view images, making it easier for
the operator to detect explosives and
identify illegal or dangerous objects
that pose a threat to our society.
STAND 95
Smiths
Detection’ssolutions providehigh throughputand generateexcellent, highquality dualview images,making it easierfor the operatorto detectexplosives andidentify illegalor dangerousobjects.
DSA Detection manufactures and distributes
its own brand of compatible DHS approved
consumable products used in the operation
and maintenance of Smiths Detection and
Morpho Detection electronic trace detection
(ETD) instruments operated by homeland
security agencies and the military. DSA alsomanufactures precise training aids and test
articles that verify security checkpoint X-ray
DSA Detection manufactures and distributes itsown brand of compatible DHS approved consumableproducts used in the operation and maintenance ofSmiths Detection and Morpho Detection electronic tracedetection instruments.
and walk-through metal detector systems
properly detect IEDs and weapons. Its superior
products and services coupled with DSA’s in-
depth ETD and threat recognition training are
said to make DSA the best single source for all
checkpoint needs.
DSA Detection is located in North Andover
Massachusetts, just outside Boston, with
distribution from Salt Lake City and London.
DSA serves all international markets with over
23 representatives.
STAND 202
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AIRPORT EXCHANGE 2013
EXHIBITION HIGHLIGHTS
W W W . A I R P O R T - E X C H A N G E . C O M2 7
BEUMER Group brings together two
powerhouse brands within baggage handling
– Crisplant and BEUMER. Together they have
what is said to be an unmatched reference list,
including some of the world’s largest airports.
Their combined integration know-how and
technical capabilities allow BEUMER Group
to excel at every step of the process – from
concept, analysis and design to integration,
maintenance and lifecycle support.BEUMER Group Middle East will showcase
integrated end-to-end baggage handling
systems using the CrisBag® tote-based
conveyor system, which was developed by
BEUMER Group company, Crisplant. The
system uses the concept of transporting
‘one bag per tote; one tote per section’ to
enable each item of baggage to remain in
the same tote from check-in, through the
sorting and screening processes. Modularity
and ease of integration, combined with
sophisticated adaptive tote tilting for static
BEUMER Group Middle East has the experience andexpertise to approach every project individually andin the context of specific BHS requirements.
and dynamic tilting at baggage discharge, hasled to the installation of CrisBag® systems in
international airports such as Munich, Helsinki,
Singapore, Calgary and Düsseldorf.
BEUMER Group Middle East has the experience
and expertise to approach every project
individually and in the context of specific BHS
requirements. This means we are at home in
all environments, from the largest airport hub,
to terminals looking for cost-effective, quality
baggage handling.
STAND 89
The new Bruker DE-tector is the latest
innovation in trace drugs and explosives
detection. It is the first table top device
with a combined non-radioactive
ionisation source and a unique third
generation twin tube IMS design.
DE-tector has been designed and built tomeet the needs of the market, combat current
and emerging threats; whilst maintaining the
high quality and reliability expected of Bruker
products at a competitive price.
The innovative twin tube system enables
dual drugs and explosive detection and
does not split the sample, meaning no
dilution and greater sensitivity. DE-
tector has been designed with the
operator in mind and is simple to use and
maintain with low through life costs.
Bruker Detection enters the aviation securitymarket with 30 years of experience in IMS
technology for adjacent applications and wants
to expand the DE-tector product line into the
market of handheld explosives and drugs
detection in 2014.
STAND 194
The new Bruker DE-tector is a table top device witha combined non-radioactive ionisation source and aunique third generation twin tube IMS design.
KAC offers creative solutions for airport
construction, operation, navigational aid
equipment, and training courses accumulated
from 30 years of experience of operating airports.
Through these creative solutions, from the
feasibility study to the master plan that encompass
all angles of airport management, KAC makes an
airport that is customised to customer’s needs.
KAC operates 14 airports and Air Route TrafficControl Centres, as well as 10 VOR Tactical
Air Navigation Control Centres. KAC takes
into account the airport size and number
of passengers in order to maximise user
convenience and operation efficiency and starts
from the planning stage, also considering the
operation method, application technology, and
environment in order to find the strategy that
best fits the customer’s needs.
Gimpo International Airport, operated by KAC,
ranked number one middle size airport in airport
service quality by ACI for the third consecutive
year, receives high satisfaction and trust from
the local residents as well as government and
clients by efficiently managing civil engineering,
aviation, plant, and electric power facilities, and
also by spending a lot of effort to manage aircraft
noise in the airport vicinity.
Especially, KAC has self-developed digitalised
navigational aids. This R&D product line has
been acknowledged globally as convenient and
trustworthy because it is made by an operator
who knows the airport the best.
KAC genuinely hopes for its business partners,
who are furthermore its customers, to grow anddevelop, and also to walk by their side as a co-
existing and co-prospering partner and friend.
STAND 54
KAC operates 14 airports and Air Route TrafficControl Centres, as well as 10 VOR Tactical AirNavigation Control Centres.
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AIRPORT EXCHANGE 2013
EXHIBITION HIGHLIGHTS
2 8
W W W . A I R P O R T - E X C H A N G E . C O M
Brüel & Kjær is a leading supplier of noise
management and community engagement
tools and services for airports. Its systems and
services help expand environmental capacity;
the constraints put on an airport, not by
infrastructure, but by the local community.
NoiseDesk – Noise Management Made Easy.
NoiseDesk is a web-based airport noise
monitoring application. Instead of delivering
a mountain of data to sift through, NoiseDeskinforms you of what needs attention. Airport staff
work with an easy-to-learn, task focused interface,
while ANOMS and Brüel & Kjær manage the
background data collection and processing.
WebTrak – Community Engagement.
Transparent and open engagement with
the local community significantly increases
goodwill. WebTrak is a dynamic, live and
interactive public noise and flight display
system that gives users the ability to view noise
and flight data around the airport, search and
replay historical data, view graphs and reports,
and lodge complaints directly to the noise office
if further investigation is necessary. WebTrak
significantly reduces the number of complaints
made to the noise office by enabling community
members to self-investigate.
WebTrak MyNeighbourhood – Helping
Communities Understand Airport Noise. With
new noise metrics for better understanding
of airport noise impact, WebTrak
MyNeighbourhood enables the public to
explore noise and flight information and view
how this has changed over time.
STAND 73
Brüel & Kjær is a leading supplier of noisemanagement and community engagement toolsand services for airports.
CEIA is a leading manufacturer of Security
Metal Detectors with more than 40 years of
experience. CEIA Metal Detectors for airport
security comply with the requirements
specified by the competent authorities
providing automatic detection of metal
targets/threats over the entire body, even in
cavities, and the maximum flow-rate thanks to
unsurpassed discrimination of personal metal
belongings. In order to increase the securityand the throughput of an Airport Security
Checkpoint, additional equipment provided by
CEIA includes the SAMD Shoe Analyzer and the
EMA Bottled Liquid Scanner.
For Cargo Screening CEIA also offers a solution
designed to drastically improve the screening
of non-metallic commercial cargo such as
produce, seafood, meats, printed materials,
flowers and apparel. The EMIS (Electro-
Magnetic Inspection Scanner) quickly and
accurately screens packages or pallets using
a harmless, low intensity electromagnetic
CEIA Metal Detectors for airport security complywith the requirements specified by the competentauthorities providing automatic detection of metaltargets/threats over the entire body, even in cavities.
field to ensure there are no explosive deviceshidden within. This method of inspection does
not require visual interpretation of an image,
unlike typical X-ray scanners. Threats can be
identified throughout the entire stack of cargo
minimising operator interaction with the goods.
STAND 186
For more than 20 years, Morpho Detection has
been developing, installing and servicing advanced
solutions that detect explosives, narcotics and
other threats at airports worldwide. Today,
some of the most widely deployed solutions at
airports, including walk-through metal detectors,
X-ray machines, and body scanners only identify
anomalies – and don’t detect the presence ofexplosives. Morpho Detection believes more
advanced technology explosives detection is needed
at all entry points into the global aviation system
– passenger checkpoint, checked bag screening
and air cargo to significantly reduce the risk of
concealed explosives being loaded onto a plane.
Visit the Morpho Detection booth for:
• Demonstrations of solutions widely
deployed at leading global airports to
detect explosives, including CTX 5800
DSi™ compact explosives detectionsystem (EDS), and Itemiser® DX desktop
explosives trace detector (ETD)
• Briefings on XDi™, Morpho Detection’s
Type D checkpoint solution, which will
allow passengers to leave liquids in
containers and inside bags for screening at
checkpoints. Currently under development
at Morpho Detection’s R&D centre in
Hamburg, Germany, XDi will be available
for commercial demonstrations in 2014,
with deployment anticipated in 2015.
STAND 192Morpho Detectionwill be demonstratingsolutions including theItemiser® DX desktopexplosives tracedetector (ETD).
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AIRPORT EXCHANGE 2013
EXHIBITION HIGHLIGHTS
W W W . A I R P O R T - E X C H A N G E . C O M2 9
DTP is a leading aviation services provider
in the MENA region. It specialises in
developing solutions for clients across the
aviation industry, backed by 16 years of
experience in delivering Special Aviation
Systems, system integration, project
management, support and training to a
wide range of airports and airlines.
DTP is eager to introduce its new Cloud
Computing solution Airtilus™, the multi airportoperation management system in the Cloud.
This offers its clients a cost effective and
scalable solution to manage their airport(s)
operations. Airtilus™ services include AODB,
Flight Information Management, RMS, FIDS,
MIS and Integration platform. It supports
multi-airport operation processes end to end.
DTP is also revealing its Hub and Connection
Management solution for Airlines and
Ground Operators, a solution that has
improved the efficiency of multiple
international airlines and is currently under
implementation in Emirates Airlines.
Furthermore, it is displaying its flagship
product U-FIDS™, a Flight Information Display
System that is so robust and advanced it will
capture customers’ attention.
The MENA region is one of the most potentiallylucrative and fastest growing markets in the
world. This growth is clearly reflected by
the number of large expansion projects that
airports and airlines are going through. DTP’s
DTP is introducing its new Cloud Computing solutionAirtilus™, the multi airport operation managementsystem in the Cloud.
strategic relationships and location gives it an
edge in being in the centre of where the action
is taking place.
STAND 52
At the 2013 ACI Airport Exchange Exhibition,
Rapiscan Systems will be showcasing the
RTT110 (Real Time Tomography) ultra-high
speed hold baggage screening solution.
Meeting the ongoing threat to airline security,
Rapiscan continues to invest into research anddevelopment to build solutions that offer state-
of-the art security screening technology to
meet the most demanding standards for threat
detection. The Rapiscan Systems RTT baggage
screening solution is the first ultra-high speed
system to pass the ECAC Standard 3 threat
detection test, the highest standard for the
detection of baggage-borne explosive threats.
The RTT system is a revolutionary liquid
explosive detection technology with the detection
Rapiscan Systems will showcase the RTT110 (Real TimeTomography) ultra-high speed hold baggage screeningsolution at the 2013 ACI Airport Exchange Exhibition.
capability of Computerised Tomography (CT) and
can screen baggage at speeds of up to 1,800 bags
an hour. The innovative design of a non-rotating
gantry reduces the level of maintenance required
and allows operators to generate detailed 3D
images of the scanned item. Furthermore, theRTT system’s resolution and reconstruction
process not only delivers optimal performance
for the detection of prohibited materials but it
generates fewer false alarms, which improves
baggage handling efficiency and throughput,
whilst lowering operational costs. RTT can also
detect density levels in liquids, alerting the
operator to potentially concealed explosives.
STAND 55
GILARDONI was established in 1947 with a mission
to design and manufacture advanced X-ray
and ultrasound equipment for Security, Non-
Destructive Testing (NDT) and Medical applications.
Based in Mandello del Lario, Italy, and with products
installed and serviced worldwide, GILARDONI is
supported by a global network of distributors.
GILARDONI offers a complete line of X-ray
based luggage screening systems for securityapplications, ranging from small hand baggage
control systems to systems for large objects.
GILARDONI offers a complete line of X-ray based
luggage screening systems for security applications,ranging from small hand baggage control systems tosystems for large objects.
Multi-energy X-ray technology meets EU
scanning and inspection requirements,
and is used worldwide in airports, ports,
cruise ships, public and private buildings,
mail rooms and customs facilities.
Single view system FEP ME 640 and compact
design multiview FEP ME 640 AMX equipped
with the Liquid Explosive Detection hardware
and software module meet ECAC performance
standard as LEDS Type C Standard 2.
Multiview X-ray images simulator and operator
workstation will be on display during the show.
STAND 82
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AIRPORT EXCHANGE 2013
EXHIBITION HIGHLIGHTS
3 0
W W W . A I R P O R T - E X C H A N G E . C O M
Visit the Searidge Technologies, where the
company will showcase how its innovative
surface management solutions can address
airports’ operational needs, such as:
• Air traffic lighting control
• Apron management, gate
assignment and billing
• Intrusion detection
• Centralised operations• Incursion prevention
Searidge’s extensive knowledge of airport
operations, coupled with its advanced
engineering capabilities, offer airports:
• Decision support tools for enhanced
situational awareness
• Live summary of core operational
information
• Increased airport efficiency and capacity
• Higher throughput on the airfield
• Smoother aircraft hand-off
• More efficient use of human resources
• Reduced operator workload, and
• Decreased airline/airport-operating costs.
Searidge has been bringing airport and ATC-
grade solutions and services to market for over
a decade. Its solutions have been selected by
leading airports around the world to improve
safety, efficiency and throughput of their airside
operations. Some of its airport customers include
Amsterdam Airport Schiphol, NAV CANADA/
London International Airport, Dubai Airports, and
Fort Lauderdale–Hollywood International Airport.
STAND 111
Searidge Technologies solutions have been selectedby leading airports around the world to improve safety,efficiency and throughput of their airside operations.
COFELY Services is recognised as a global
leader in the operation and maintenance of
airport facilities, including:
• Baggage Handling Systems – BHS;
• Baggage Security Screening – HBSS;
• Passenger boarding bridges;
• Aircraft guidance systems;
• Facility and energy management.
COFELY Services’ Airport Group operates inmore than 25 airports, including Boston-Logan,
Louisville Kentucky, Montreal Pierre-Elliott-
Trudeau, Paris Charles-de-Gaulle, Athens,
Brussels, and London Gatwick. In cooperation
with key partners, COFELY Services also
handles the purchase and financing of airport
facilities and equipment for replacement or
procurement projects.
In airports, timing and availability of quality
services for passengers and air carriers is
vital. With this in mind, COFELY Services
can provide personalised, sustainable
operating and maintenance solutions at a
competitive cost; solutions under results-
Airports around the world are increasingly
focusing on non-aviation sector revenues to
boost profitability. And as airports continue to
rely on retail and F&B for the maximisationof revenue, so does the importance of such
revenue management grow.
Concessionaire Analyzer+ (CA+) is the first
software solution designed specifically to allow
airports to maximise and optimise their revenues
from retail and F&B operations. This innovative
solution currently handles five main elements:
• Collection of sales data from retail and
F&B concessions with which flight and
passenger information can also be
connected;
• Management of concession agreements,details of revenue shares, minimum
guarantees, rents and additional charges;
based agreements that can include several
service levels. COFELY Services guarantees
an effective and efficient operations and
maintenance mode.
Its expertise extends to several other technical
fields, such as HVAC systems, electrical
facilities, building control systems, sanitary
systems, security systems and fire protection
and detection systems, communications
systems, access controls, etc.
From conceptual engineering to installation
and maintenance, it has the expertise to take
on multi-technical and customised airport
projects.
STAND 93
COFELY Services is recognised as a global leader inthe operation and maintenance of airport facilities.
• Calculation of revenue shares on sales and
subsequently billing to concessionaires;
• Business intelligence allowing airports to
assess performance, calculate sales per
passenger per flight, by destination, carrier
and gate. This enables operational decisions to
be taken, benchmarking concessions against
others and enabling measurement of specific
operational and marketing tactics; and• Airport.POS – optional point-of-sale
software solution that directly integrates
with CA+.
CA+ collects data either at category total
levels or at a transaction level, allowing the
richest form of analysis to be extracted. This
invaluable retail intelligence enables airports
to understand retail flows better and to
undertake more effective negotiations with
carriers and concessionaires, as well as to
optimise the retail mix within the airport.
STAND 72
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Smartinnovations.
Seamlessoperations.
The smartest technologies enhance the consumerexperience by delivering tangible, concrete results.At Aéroports de Montréal, we understand theimportance of results.
Over the past 10 years, we’ve been busy makinga name for ourselves as a world leader in innovative
airport management: self-service check-in andbaggage drop-off, mobile and internet check-in,baggage tracking systems, eco-friendly “smart”shades – you name it, we’ve got it.(And quite often, we had it first.)
We made investing in innovative infrastructure apriority because we knew what it would mean forour customers: less lining up, more convenience,enhanced efficiency. Simply put, the airport is aneasier place to be, which means passengers havemore free time to enjoy our 90 restaurants andboutiques.
Using smart technology in a smart way – that’s howwe create the ultimate traveller experience.
What makes smart technology so smart?
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DEVELOPING RELATIONSHIPS
can be time-consuming,
particularly in fast growing
markets such as Asia, but
attending Airport Exchange
can give you access to
all tiers of air transport
management from around the
world in one place, making
this a highly cost-effective
way to share knowledge.With the most comprehensive
social programme in the
sector too, you have plenty
of scope to engage with
other executives planning
their future strategies.
ACI ME MB ER / AI RL IN E .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . €870.. . . . . . . . . . . . . . . . . . . . . . . . . . . . $1187 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . €1170 . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1596
ACI EU RO PE COM MI TTE E ME MB ER .. .. .. .. .. .. .. .. . €653 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $890.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . €878 . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1198
ACI ME MB ER AI RP ORT: .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. €653 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $890.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . €878 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1198
LESS THAN 500,000 TRAFFIC UNITS
NON ACI MEMBER . . . . . . . . . . . . . .